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“Very clean. Staff was very kind and...”

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Best Western Plus Carlton Suites
Ranked #7 of 79 Hotels in Birmingham
Certificate of Excellence
2 reviews
“Very clean. Staff was very kind and...”
Reviewed September 10, 2010

Very clean. Staff was very kind and helpful. Would stay here anytime.

  • Stayed August 2010
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank mhesco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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854 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (88)
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English first
Hendersonville, Pennsylvania
1 review
Reviewed September 9, 2010

I have stayed at this hotel over 20 times this year. The personal touch and great customer service is what keeps me coming back.

  • Stayed September 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank julie52811
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
La Palma, California
Level Contributor
3 reviews
3 hotel reviews
Reviewed September 7, 2010

This hotel was a really great find. It's new, it's clean, well decorated, and it's run by a friendly and knowledgable staff. The room rates were very reasonable.

Another big plus is that there is a good choice of restaurants, and a Starbucks, very close by. For example you can just walk across the street to Landry's.

We do lot of driving and frequently need to stay overnight in Birmingham. We will certainly be staying at this place in the future.

  • Stayed August 2010, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank theI40guy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Houma
2 reviews
Reviewed August 17, 2010

All the comforts of home. The beds are very comfortable. I like the idea of having a living area sofa, tv, internet.

  • Stayed July 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank HoumaHawkgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, August 26, 2010
I am glad you found our rooms to be cozy and friendly. We are trying our best to make our guest feel at home and not like they are stuck on the road in a hotel. Thanks for choosing us see you again soon.

Thanks,

Chris Nelson- Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Houston, Texas
2 reviews
Reviewed August 9, 2010

The appearance is great with a beautiful lobby with fun chairs. The entry is covered and brick-lined. The staff was perfect. Housekeeping is the best. The decor is up to date. Curved shower rod and tile floors were appreciated. The Internet connection was slow but acceptable. The croissants at breakfast are dry. I wish they had plain white bread toast. I know fresh fruit can be troublesome but pancakes with a fruit syrup selection, blueberry and strawberry, would be nice. The grits were delicious. I can't eat bacon or ham but some cheese would work and it doesn't go bad fast.. Didn't try the bagels. Bagels could play a bigger part in breakfast. The AC was blasting and easy to control.

  • Stayed July 2010, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lindad-uris
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, August 26, 2010
I am glad that you enjoyed your stay with us and I wanted to update you on our progress to fixing the things that bothered you the most... First of all the Internet, we quickly learned that our server was bogging down and only performing at 1 MB rather than the full 3-5mb so we replaced it and now our wireless is soaring fast again. I hate that you didn't enjoy the croissants we are working with our breakfast staff to correct the overdone croissants, and as for the toast, I hate that you missed it we serve croissants, bagels, and white and wheat toast daily. Unfortunately at this time we are not going to do any changes to our pancake syrups, however we are looking at some vendors for adding cheese selections... other than cream cheese :) Thanks for staying with us and we look forward to seeing you again!
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maylene, al
1 review
Reviewed August 7, 2010

The service was great! The room was very clean. Good location, close to the Interstate. The hoet had a good breakfast, frig,and microwave. We loved it! Two sinks.

  • Stayed August 2010, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank preacherMaylene_Al
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, August 26, 2010
I am so glad you enjoyed your stay with us. We look forward to seeing you again! Thanks, Chris Nelson- Sales Manager
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rochester,ny
Level Contributor
29 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed August 4, 2010

after a long day of travelling we just wanted a quick dinner and a dip in the pool. everything was fine at this hotel!

  • Stayed July 2010, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank fmg120
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this review, August 26, 2010
I am so glad that you enjoyed our newly repainted, re-furnished, and redecorated beach themed pool area! We have now since you were last here completed our update of the fitness center. We hope you see you again soon!

Thanks,

Chris Nelson
Sales Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Carlton Suites

Property: Best Western Plus Carlton Suites
Address: 140 State Farm Pkwy, Birmingham, AL 35209-7186
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Birmingham
#5 Best Value Hotel in Birmingham
#6 Family Hotel in Birmingham
#7 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:2.5 star — Best Western Plus Carlton Suites 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
All suites hotel, free full hot cooked breakfast buffet, managers reception Mon-Thus, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board. ... more   less 
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Also Known As:
Best Western Plus Carlton Hotel Birmingham
Best Western Carlton Hotel
Best Western Birmingham
Birmingham Best Western

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