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Best Western Plus Carlton Suites
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Reviews (921)
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All reviewslandry's seafoodmanager's receptionindoor poolroom was cleanthe general managerking suitebiscuits and gravyconference roombirmingham areafree drinkswould definitely stay here againrestaurants and shoppingyogurtthe breakfast areastaff was friendlybwwalmart
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474 - 479 of 921 reviews
Reviewed July 29, 2014

Superb and friendly service, delicious complimentary hot breakfast, perfectly clean rooms, swimming pool and hallways. Manager recognized us from previous visits. Located near I 65 with easy access to Birmingham, Montgomery and other cities in Alabama.

  • Stayed: July 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank Herman And Patr... V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this reviewResponded August 1, 2014

Herman And Patr..V
Thank you for taking the time to review us on Tripadvisor. We are happy to be your hotel of choice when you travel to Birmingham. We want our guests to feel like they are at home as well as a part of our family. Thank you for your kind compliments about our staff and hotel. Thank you again for choosing to stay with us!

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 29, 2014 via mobile

Made a reservation the same morning of arrival through 3rd party online company. Arrived in the evening for a one night stay with family of four. Exterior and lobby were welcoming. Hotel is located in a busy restaurant, hotel and shopping area. Greeted by desk staff on entry and received keys quickly. Our room was on the second floor. Elevators were clean. Hallway floors had some stains but overall clean. Room had updated lighting, bedding and TV. Indoor pool closed at 9pm and was small but was easy to get to and kept clean. Room was comfortable and slept well. Breakfast options were plentiful and were good. Staff in breakfast room was helpful and kept everything stocked well. Coffee was good. Would stay here again.

Stayed: July 2014, traveled with family
Thank David W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this reviewResponded August 1, 2014

David W,

Thank you for taking the time to review us on Tripadvisor! We appreciate you choosing to stay with us! We are happy to hear that our property was of great quality. We offer clean, spacious suites for our guests to unwind and enjoy after a busy day of travel. We served a complimentary full, hot buffet breakfast every morning! We would love to have you stay with us again in the future! Thank you again for your review and recommendation !

Jocelyn and the Entire Best Western Plus Staff

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Reviewed July 26, 2014

When I arrived the elevators were out of order and only room was on second floor - however the manager and other staff brought up my bags and brought them down the next am and could not have been nicer. Room was single with kingsize bed and sitting area - very roomy, clean and comfortable. The hotel had a manager's reception in the evening that was nice surprise but by the time I arrived 6:30 the munchies were sparse and the hotel employee supervising them didn't seem inclined to replenish the chips even though bowl was nearly empty (as per previous reviewer only thing left was a few cheese cubes and limp chicken nuggests) but I enjoyed the glass of wine. Breakfast was ample for my needs and I appreciated the choice of low fat youghert. I would definitely stay again. Hotel is just short of Birmingham and right off the highway - I didn't go into town so can't answer to its location for those who want to. Very nice restuarant (Landry's) across the way walking distance.

  • Stayed: June 2014, traveled on business
    • Rooms
    • Cleanliness
    • Service
Thank Maureen C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this reviewResponded August 6, 2014

Maureen C,

Thank you for choosing to stay with us! We do apologize for the inconvenience you experienced with the elevators and Manager’s Reception. We are happy that we could assist your bags. We offer clean, spacious suites for our guests to relax and enjoy. We are located right off Interstate 65 making us convenient to many restaurants and shopping. We hope that you will visit us again in the future. Thank you for you review!

Jocelyn and the Entire Best Western Plus Staff

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Reviewed July 24, 2014

Great first impression- clean and well maintained from the outside. Room was well maintained, bed was comfortable and clean. Participated in the managers reception offered in the early evening, however most food was picked over and the staff wasn't too eager to refill any bowls. We had some broken nacho chips, couple tiny small cubes of cheese and a chicken nugget- nothing offered that resembled anything on the manager invite poster on display. Oh well :/ Breakfast not overly exciting and once again, staff not to eager to refill any items. On top of this staff put out a tip jar at breakfast. I guess guests are expected to tip for a service that is provided in the cost of reserving a room. Here's a tip.... not everyone likes that God awful biscuits and gravy uggghhh... nasty stuff.

  • Stayed: July 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western
Thank MaureenTC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this reviewResponded August 6, 2014

Maureen TC,

Thank you for taking the time to let us know about your experience. We appreciate you choosing to stay with us! We are sorry to hear about your experience at the Manager’s Reception and Breakfast. We do apologize for your inconvenience as we desire for our guests to use this time to relax, enjoy beverages, breakfast, and appetizers, as well as socialize with fellow guests. We do hope that you will visit us again so that we may have another opportunity to provide you with superior service. Thank you again for taking the time to let us know about your experience.

Jocelyn and the Entire Best Western Plus Staff

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Reviewed July 24, 2014

We went to the Birmingham Zoo and then we stayed the night at Best Western Plus Carlton Suites and it was perfect. I was given great directions to the hotel from the zoo, the inside pool was perfect for my kids, the beds were awesome and the TV was nice and big. We loved our hot breakfast the next morning and we just had to tell everyone. We really had a great stay. Thanks Best Western.

Room Tip: We stayed on the 3rd floor and the pool was on the 2nd floor. Really nice
  • Stayed: July 2014, traveled with family
    • Rooms
    • Cleanliness
    • Service
Thank Crystal S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Director of Sales at Best Western Plus Carlton Suites, responded to this reviewResponded August 1, 2014

Crystal S,

Thank you so much for choosing to stay with us again! We appreciate you taking the time to let us know about your experience. We are happy to hear that our staff has treated you well. We’re glad you took the opportunity to swim in our indoor heated pool. We hope you enjoyed our “dolphins”. We look forward to seeing you again in the future! Thank you again for taking the time to review us!

Jocelyn and the Entire Best Western Plus Staff

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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