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“One of the best in it's class”

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Best Western Plus Carlton Suites
Ranked #5 of 79 Hotels in Birmingham
Certificate of Excellence
Memphis, TN
Level Contributor
82 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 160 helpful votes
“One of the best in it's class”
Reviewed April 27, 2014

From the moment we checked in until the moment we left everything was spot on. For the class of hotel this is, it was one of the best we have ever stayed at.

Front desk and staff were friendly and informative. The cookies at the desk were a pleasant bonus. One thing I really liked was that they had each entryway marked with a large letter by it, A, B, C, etc... That way when they told you where your room was it was very easy... If you would park at entrance C that will be the closest to your room. Very good idea, a small touch but fantastic.

The room was basic, but clean and spacious. It could have used a little more of a designers touch, but for what it was t was nice. The Bed was very comfortable and the night stands had electrical outlets with easy access - none of this moving the bed to find a plug.

The bathroom was large, good water pressure in the tub. Sink and mirror were separate from the toilet - always a plus.

Another nice touch as the remote had been designed with a single solid surface so it was easier to sanitize by the cleaning staff,

The computer work space was plenty spacious and the work chair was one of my favorites ever - very easy to sit in. Here they could use easier access to the electrical outlets. As I was leaned over the desk trying to plug in my laptop I couldn't get it to plug in. I soon discovered it was because the outlets were upside down - everyone of them in the room had the round single prong hole at the top - weird. Fortunately the work desk was on wheels so it was easy to pull aside to plug in.

Breakfast - not the most choices I have ever seen, but what they had was very good. The scrambled eggs were probably the most tender and fluffy I have ever had at a hotel buffet.

Overall - a very pleasant experience. The staff was attentive, the room very good, the price worth what we paid for and the location was very easy to access. When I am back in Birmingham/Homewood I would stay there again.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Teambanzai
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, April 30, 2014
Teambanzai,

Thank you so much for taking the time to let us know about your stay. We appreciate your pictures and thorough review of our hotel. We are happy to hear that we are one the best you’ve ever stayed at! Thank you for your kind compliments about our friendly staff. We host a manager’s reception Monday through Thursday evenings. We served complimentary drinks and appetizers as well as fresh baked chocolate chip cookies! We have “Clean Remotes” in every room. This type of remote allows our housekeeping staff to thoroughly clean and sanitize after each guest. We are very happy to hear that you enjoyed breakfast as well as your entire stay! Thank you again for your review! We’d love to have you stay with us again soon!

Jocelyn and the Entire Best Western Plus Staff
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844 reviews from our community

Traveler rating
    550
    193
    54
    27
    20
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (87)
Date | Rating
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English first
2 reviews
Reviewed April 27, 2014

We didn't have any problems during our stay. The room and amenities were very nice. It is in a nice location and convenient to restaurants and not far from downtown. We only stayed one night, but didn't have any problems during our stay. I would recommend it to anyone.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank mando7_25
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, April 30, 2014
Mando7_25,

We are happy to hear that you had a good experience at our hotel. We are located 10 minutes south of downtown Birmingham in the suburban area of Homewood. There are several restaurants nearby—many in walking distance! We would love for you come back and stay with us again! We do appreciate your recommendations! Hope to see you soon!

Jocelyn and the Entire Best Western Plus Staff
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Washington DC, District of Columbia
Level Contributor
5 reviews
Reviewed April 25, 2014

Great value for what we thought was a 3-star hotel. Very courteous staff, free Internet, and a daily manager's reception (M-Th). The breakfast was delicious. Very pleasant experience. Also the hotel was conveniently located to restaurants and WalMart.

  • Stayed April 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Rellim12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, April 30, 2014
Rellim12,

Thank you for taking the time to let the Tripadvisor community know about your stay! We are elated to hear that we exceeded your expectations. We strive to do that for our guests each and every day! We are happy to know that you had a pleasant experience. We appreciate your kind compliments about our staff. We are located near WalMart and Sam’s Club. Colonial Brookwood Shopping Village and Target are just a few minutes down the road. We look forward to seeing you again soon! Thank you again for your review!

Jocelyn and the Entire Best Western Plus Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
BIRMINGHAM, United States
1 review
Reviewed April 25, 2014

EVERYTHING WAS GREAT ABOUT THE HOTEL BUT THE BED I woke up to my back feeling stiff and achy.The whirlpool loosened it up a little but it was upsetting cause on Sunday I didn't have enough time to sit in the whirlpool to help it loosen up so I drove home a little uncomfortable

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tamika G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, April 30, 2014
Tamika G,

Thank you for taking the time to let us know about your experience. We are sorry to hear that we failed to exceed your expectations with the comfort of our beds. We are happy to hear that the whirlpool did alleviate some of the stiffness the bed may have caused. We hope that you will come back and try us again so that you may more time to enjoy your whirlpool suite as well as our indoor heated pool. Other than the discomfort of the bed, we are happy to hear that you enjoyed your stay. We hope to see you again soon! Thank you again for your review!

Jocelyn and the Entire Best Western Plus Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Fort Worth, United States
Level Contributor
3 reviews
3 hotel reviews
Reviewed April 20, 2014

My friend and I had a one day business trip to Birmingham and decided to find a nice place to stay before we continue our journey. The room was comfortable for the price. The breakfast was excellent. All the staffs were cordial and helpful. I don't have any complain.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank John S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, April 30, 2014
John S,

Thank you so much for choosing to stay with us! We hope that your business trip was a success! We are happy to hear that you enjoyed your stay as well as our buffet breakfast. Thank you for your kind compliments about our staff. If you are ever travelling to Birmingham again for business or leisure, we would love to have you stay with us again! Thank you again for taking the time to let us know about your stay.

Jocelyn and the Entire Best Western Plus Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
panama city, United States
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2014

As always, the staff here is helpful, concerned and courteous. We are very pleased with our stays here. The rooms are very clean, the staff remembers us. They offer great breakfast, and the pool area is always well taken are of. Also the location is close to many restaraunts and stores, and close to the hwy.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Tawnya N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, April 18, 2014
Tawnya N,

Thank you so much for coming back to stay with us again! We appreciate your kind compliments about our staff and hotel! We serve a full, hot buffet breakfast every morning. We also host a complimentary Manager’s Reception Monday through Thursday. I hope that you enjoyed the indoor heated pool and had a chance to swim with our “dolphins”. Thank you again for choosing to stay with us! We look forward to seeing you again soon!

Jocelyn and the Entire Best Western Plus Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, United States
Level Contributor
6 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 15, 2014

Really Comfortable Beds...They feel New Nice BIG screen TV SUPER Clean Great breakfast....Real Eggs, Bacon, Sausage, Grits & Biscuits Happy Hour with snacks 5-7 Mon-Thur Do Not hesitate to ask Roni the Mgr for anything...He is one of the nicest guys I have met. You will see him walking the grounds making sure everything is in order. He Really cares.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Best Western

Helpful?
Thank Kevin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
bwcarlton, Front Office Manager at Best Western Plus Carlton Suites, responded to this review, April 18, 2014
Kevin S,

Thank you so much for calling us “Birmingham’s Best Hotel”! We do serve a full, hot buffet breakfast every morning. We have 42” flat screen televisions in every room. Thank you so much for your kind compliments about our hotel and for our General Manager, Rony! He is a great manager! Thank you for choosing to stay with us! We hope to see you again in the future!

Jocelyn and the Entire Best Western Plus Staff
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Carlton Suites

Property: Best Western Plus Carlton Suites
Address: 140 State Farm Pkwy, Birmingham, AL 35209-7186
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#1 Best Value Hotel in Birmingham
#2 Business Hotel in Birmingham
#6 Family Hotel in Birmingham
#7 Romantic Hotel in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Best Western Plus Carlton Suites 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
All suites hotel, free full hot cooked breakfast buffet, managers reception Mon-Thus, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board. ... more   less 
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Also Known As:
Best Western Plus Carlton Hotel Birmingham
Best Western Carlton Hotel
Best Western Birmingham
Birmingham Best Western

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