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“Pleasantly surprised!”

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Best Western Plus Carlton Suites
Ranked #9 of 80 Hotels in Birmingham
Certificate of Excellence
Reviewed March 13, 2013

I was very pleased with the staff and service that I and my travelling companions received during our 4-night stay at this hotel. We were greeted each day by the general manager and staff. The hot breakfast, good location and free parking were all pluses. I immediately recommended this hotel to another family member who was visiting the city.

  • Stayed: March 2013, traveled with family
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Thank laselz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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649 - 655 of 893 reviews

Reviewed March 7, 2013

Nice Friendly smiles all day long from the staff. Rooms are nice and well maintained. The manager's reception is great where you can sit down and mingle with other guests as well. Great Breakfast. There are several restaurants also withing walking distance.

  • Stayed: February 2013, traveled on business
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1  Thank loveaugusta
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 3, 2013

The room was very nice and clean. Unfortunately, I woke up in the middle of the night with back pain; the bed was very hard. My husband was fine, but I didn't get much sleep. It would have been nice if they added a pillow top.

Stayed: March 2013, traveled as a couple
1  Thank MynBill
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 22, 2013

The hotel is just okay, room was very clean and in good condition. Neighboorhood is going through a period of change, and appears headed downhill.

Hotel advertises indoor pool, but shouldn't, while the pool is heated the "indoor" area isn't and makes the pool unusable on all but the warmest winter days. Mentioned this in my private review directly to BW and got a reply from the hotel manager claiming they can't heat the area because it could cause heart problems for elderly, or breathng problems for children with asthma, what a joke, heat it or shut it down cheapskate.

Breakfast is to be avoided, the hot buffet items look very unappetizing and aged. Better to go off property for one of the much nicer inexpensive local options. Manager let me know the "Complimentary" breakfast was fresh and fully complied with local health department standards. That may be so, but why argue about it.

Otherwise decent, management needs to work a little harder for the client. No need to argue about the customers review, just go ahead and make the improvements. You'll be more successful in the long run.

  • Stayed: February 2013, traveled with family
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Review collected in partnership with Best Western
Thank BiznessPleasure
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A Best Western traveler
Yorkville, Illinois
124
Reviewed February 10, 2013

  • Stayed: February 2013, traveled with family
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Review collected in partnership with Best Western
1  Thank A Best Western traveler
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed February 9, 2013

very clean, comfortable, safe hotel
good breakfast....waffle maker:)
Traveling with 2 girl friends and stopped to check in at midnight and we felt completely safe. Quick shot back on the interstate too.
Would stay again for a quick trip.

Stayed: February 2013, traveled with friends
1  Thank dawnbirdsong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 28, 2013 via mobile

We have 2 grand kids we took to the circus Saturday afternoon. They wanted to swim Saturday night and Sunday morning. BWC+ has indoor pool with nice warm water. Free hot breakfast was one of the best I've ever had at a hotel! Highly recommend !

  • Stayed: January 2013
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1  Thank Jack B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Best Western Plus Carlton Suites

Address: 140 State Farm Pkwy, Birmingham, AL 35209-7186
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Pets Allowed ( Dog / Pet Friendly ) Suites Swimming Pool
Hotel Style:
#2 Business Hotel in Birmingham
#3 Best Value Hotel in Birmingham
#6 Family Hotel in Birmingham
#7 Romantic Hotel in Birmingham
Price Range: $93 - $155 (Based on Average Rates for a Standard Room)
Hotel Class:2.5 star — Best Western Plus Carlton Suites 2.5*
Number of rooms: 102
Official Description (provided by the hotel):
All suites hotel, free full hot cooked breakfast buffet, managers reception Mon-Thus, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board. ... more   less 
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Also Known As:
Best Western Plus Carlton Hotel Birmingham
Best Western Carlton Hotel
Best Western Birmingham
Birmingham Best Western

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