I stay at this hotel EVERY time I stay anywhere near Birmingham. I question the person that made that post The Manager and desk staff greet me by name (most of the time). NEVER... NEVER has the Manager (Rony) nor his staff treated me or anyone I've seen during any of my stays rudely OR disrespectfully! My employees stay there even when I do not and they are always taken good care of.
Anytime you pay for any hotel room with a credit card, you will have a hold put on your card. This hold is a DEPOSIT. When your stay is over, your credit card is billed and the hold(deposit) is returned. If you pay with cash you have to pay a deposit.
There is no policy about the deposits but since I am a Diamond with Best Western, Platnum with Priority Club, Gold with Marriott, Hilton and Choice privileges (and several others)... I patronize a LOT of hotels. The Best Western Plus Carlton Suites is one of my favorite hotels! I am always welcomed with open arms, handshakes, smiling faces, full breakfast, dinner and drinks (even though I don't drink) and wonderful service! This hotel offers so many things for the people that stay there. I can say for sure that I want peace and quiet when I stay at a hotel. I do NOT want some party happening. If I wanted that I would stay at a motel 6 or something. NOT at a QUALITY Hotel!
Last thing... Rony (the Manager) is NOT a RACIST! I have seen many people of many races staying at The Best Western Plus Carlton Suites and ALL are treated kindly and with respect! Labeling someone a racist is so rampant! I hope everyone that reads this post will disregard the negative comment and I challenge you to come there and see for yourself! You will be treated like a King or Queen!
- Official Description (provided by the hotel):
- All suites hotel, free full hot cooked breakfast buffet, managers reception Mon-Thus, indoor heated swimming pool, fitness and business center, 42" flat screen tv's, washer/dryer room, free high speed internet and local calls, microwave/refrigerator, coffee maker, iron/board. ... more less
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- Also Known As:
- Best Western Plus Carlton Hotel Birmingham
- Best Western Carlton Hotel
- Best Western Birmingham
- Birmingham Best Western