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“Surprising great stay and great value” 4 of 5 bubbles
Review of Hilton Garden Inn Birmingham/Trussville

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Hilton Garden Inn Birmingham/Trussville
Ranked #19 of 80 Hotels in Birmingham
Certificate of Excellence
Katy, Texas
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Surprising great stay and great value”
4 of 5 bubbles Reviewed July 15, 2012 via mobile

The property was easy to access and is located near several stores and restaurants. What distinguishes this property is how clean and well kept it is for a value brand. Everything in the room was in working order, very clean, enhanced digital tv channels, free wifi on property, clean pool and good bathroom amenities. Another plus for this location is the extreme friendly and helpful staff. From the initial greeting at the desk, to attentive service for breakfast, to the housekeeping staff helping us to our room, everyone was professional and friendly. An added benefit is the pantry service and excellent breakfast buffet with made to order omelette. All this for about the cost of a tank of gas for our suv!

Stayed July 2012, traveled with family
Helpful?
Thank Kenneth W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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294 reviews from our community

Traveler rating
    167
    76
    30
    13
    8
See reviews for
94
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4.5 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (19)
Date | Rating
  • English first
  • German first
  • Italian first
  • Spanish first
  • Any
English first
Collinsville, Alabama, United States
2 reviews
5 of 5 bubbles Reviewed June 20, 2012

I called with very specific requests to accommodate my husband before and after a visit to the hospital for tests. The front desk staff was remarkable. The room was perfect--The food from room service was absolutely awesome--delivered very nicely but a great staff. I just cannot say enough nice things how about how we were treated!!!

  • Stayed June 2012, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Roxanne J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisiana
Level Contributor
126 reviews
57 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
5 of 5 bubbles Reviewed May 18, 2012

After reading reviews, we decided this would be our stop for the night. Reservations online were quick and easy. Friendly and efficient check-in. Our rate included breakfast which was okay, nothing special. Hotel was very clean. Great staff. No complaints.

  • Stayed May 2012, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank letsgosomewhere99
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Alabama
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
3 of 5 bubbles Reviewed April 28, 2012

Our family spent the weekend here. The beds were nice and worked properly. The shower was good too. Breakfast was another thing. The food was average but the customer service was terrible. We waited for our orderd meals and it never arrived. We had to ask what happened to it,the communication between the staff was bad. That's why our food was never delivered. Some of the staff were not friendly. Overall it's an average hotel. I would really think whether to come back or not.

  • Stayed April 2012, traveled with family
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
1 Thank Rakiya A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Murfreesboro, Tennessee
Level Contributor
15 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
4 of 5 bubbles Reviewed January 19, 2012

This is a Hilton Garden Inn in Trussville AL.... The service was tremendous, welcomed with a smile always @ front desk. The Breakfast was wonderful and the service in the bar / breakfast area was amazing... Cook came out and greeted us and spoke with kids about their meal. House keeping / engineering were super fast on the roll away bed for our room. Walked us around showing us the pool / hot tub area. Overall VERY impressive and the service put THIS Hilton Garden Inn above the rest!

Room Tip: Jr Suite was very nice!
See more room tips
  • Stayed January 2012, traveled on business
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank indyfan71
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manchester, New Hampshire
Level Contributor
41 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
3 of 5 bubbles Reviewed January 5, 2012

Typical generic Garden Inn fare ... not as good as some but better than most. New hotel. Very clean and up-to-date with extremely friendly & engaged staff. New comfortable beds & bedding. Good cook-to-order breakfast cook if it's not very busy, otherwise non-descript buffet.

  • Stayed December 2011, traveled on business
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank rickgermain
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Louisville, Mississippi
Level Contributor
20 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
3 of 5 bubbles Reviewed September 10, 2011

The hotel was really nice. Staff was very helpful and friendly. The food was good. The grounds and hotel itself were clean and neat. My only complaint are the sleep number beds. They didn't work! The beds were as hard as a rock! Not good for the back. I would go back if they fix the beds. If the beds had been as advertised, I would have given it 5 stars.

  • Stayed August 2011, traveled with family
    • 5 of 5 bubbles
      Value
    • 1 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank drpepper603
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hilton Garden Inn Birmingham/Trussville

Property: Hilton Garden Inn Birmingham/Trussville
Address: 3230 Edwards Lake Pkwy, Birmingham, AL 35235-3198
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #19 of 80 Hotels in Birmingham
Price Range (Based on Average Rates): $$
Hotel Class:3 star — Hilton Garden Inn Birmingham/Trussville 3*
Number of rooms: 104
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