I booked a suite at this hotel, so that my wife and 3 kids (boys ages 6,4 and 2) could all stay in one suite, allowing my older 2 boys to sleep together on the sleeper sofa in the den. I had scheduled my on-line check-in for 10 pm. 5 days later, I arrived at the hotel at 10:30 pm and was informed they had overbooked, and were going to put us up in a Holiday Inn Express down the street and would "cover my charges." I have been a HHonors Gold/Diamond member for the last 7 years and have never had this happen. I used points for my room and selected this hotel over the Homewood Suites in the area, because on-line it appeared to be nicer. The room they offered had the HI was a one room with 2 queen or double-sized beds. I told them that would not be acceptable. After waiting about 20 minutes in the foyer, at now 11 pm (with my 3 kids who were about 2 hours past bed-time) I was offered a smoking room. We reluctantly took the room, only to regret our decision when we opened the room to the "ozone machine" that was running and a bottle of air freshener to be used, both to freshen the room up. The smell made my wife and 2 year old nauseated. The couch had cigarette burns and just looked nasty. I was told I would receive half off my points back (which I have yet to see, but it's only been a week). My biggest disappointment is that I was never informed prior to my arrival that my room was no longer available. I would have not had a problem booking somewhere else had I been properly informed.
- Official Description (provided by the hotel):
- New Embassy Suites built in Design Option Three offers all Embassy Suites core amenities while preserving energy and space. Contemporary new suites have natural light in both the bed room and living room and the privacy of our tower structure. ... more less
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- Also Known As:
- Embassy Suites Birmingham-Hoover Hotel Birmingham