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“Worst Hotel of the trip”

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Comfort Inn Birmingham - Irondale
Ranked #53 of 79 Hotels in Birmingham
Sarasota, Florida
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Worst Hotel of the trip”
Reviewed April 14, 2008

We've been on the road for 13 days, stayed in several 'choice' hotel brands in Kansas, Missouri, Tennessee, South Carolina and Alabama. This was without a doubt the worst one.

The room was very clean, so no problems there. The bathroom wreaked of bleach... But it was certainly clean. The elevator smelled like someone had been smoking in it, and just stepped out before we entered.

The building structure is one problem.

The walls and floors are super thin. You can hear people walking!! on the floor above you, and it sounds like buffalo. It looked like someone had tried to kick the door in at some point in the past, there was dents, marks and scrapes on the outside door, and the door frame was cracked around where the safety latch was attached.

When we checked in, they apparently booked us in one room, then gave us keys to a different room - then later accused us of not being registered at the hotel, then registered but in the wrong room. It was the screw up of the front desk in the end - not anything to do with us - we just went in the room we were told, and the one our key card opened.

But no apology. This was the least friendly hotel of the entire trip.

The "highspeed" internet, (not wireless!) kept resetting, so every 10 or 15 minutes I had to re accept the acceptable use policy.

Frankly I wouldn't recommend this for my dog.

  • Disliked — A smile would have gone a long way...
  • Stayed April 2008, traveled with family
    • Value
    • Location
    • Check in / front desk
    • Rooms
    • Cleanliness
    • Service
    • Business service (e.g., internet access)
Helpful?
Thank ulamthelucky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnAirportDOS, Director of Sales & Marketing at Comfort Inn Birmingham - Irondale, responded to this review, May 12, 2008
Dear Ulamthelucky,

Dear KgTwinA,

Thank you for choosing Choice Hotels International for your recent travels. We appreciate your business and value you as our guest. I was sorry to hear that there was a problem with the hotel staff during your stay. We have identified the problem and are working to correct it so that other guests are not as dissappointed as you were. We strive for 100% guest satisfaction, and apologize that we failed you during your stay. We do provide 24 hour support of the High Speed Internet Connection through our ISP, had we been made aware of the situation, we would have been more than happy to work to get it corrected.

We hope that you enjoyed your stay in Birmingham, and will return to stay with us when visiting Birmingham in the future. Thank you again for your business.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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63 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (10)
Date | Rating
  • English first
  • German first
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English first
Tequesta, Florida
Level Contributor
36 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed May 6, 2006

I stayed at this hotel and was very disappointed. I'm not sure how AAA gave the hotel a 3 diamond rating; a 2 diamond rating is more realistic. The room was basically clean, but there were dirty marks on the walls and spider webs in the corners. In addition, I had requested and received a non-smoking room, but the bathroom reeked of cigarette smoke. Comfort Inn's had always been pretty reliable, but now I'm not so sure.....

  • Stayed April 2006
    • Value
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank KgTwinA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ComfortInnAirportDOS, Director of Sales at Comfort Inn Birmingham - Irondale, responded to this review, May 12, 2008
Dear KgTwinA,

Thank you for choosing Choice Hotels International for your recent travels. We appreciate your business and value you as our guest. I was sorry to hear that there were marks on the walls of your room and spider webs. We strive for complete cleanliness and guest satisfaction, and apologize that we failed you during your stay.

We hope that you enjoyed your stay in Birmingham, and will return to stay with us when visiting Birmingham in the future. Thank you again for your business.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Comfort Inn Birmingham - Irondale

Property: Comfort Inn Birmingham - Irondale
Address: 4965 Montevallo Rd, Birmingham, AL 35210-2418
Phone Number:
Location: United States > Alabama > Birmingham
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Swimming Pool Wheelchair access
Hotel Style:
Ranked #53 of 79 Hotels in Birmingham
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn Birmingham - Irondale 2.5*
Number of rooms: 83
Official Description (provided by the hotel):
Southern Hospitality is key at the Comfort Inn - Birmingham Airport. We offer each guest the best possible hotel experience possible, with restaurant suggestions, centrally located to all area attractions, and always having smiling staff at the front desk to handle your every need. Come stay with us so that we can show you our extreme dedication to your satisfaction and comfort. ... more   less 
Reservation Options:
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Also Known As:
Birmingham Comfort Inn
Comfort Inn Birmingham

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