I just returned from a leisure trip to the Hyatt Regency Wynfrey. I travel quite a bit leisurely and for business. My wife and I have stayed at this property before when it was the original Wynfrey Hotel and absolutely loved it's appointments and convenience.
The newly renovated hotel is very nicely appointed as well and lobby, hallways, and most other areas are very nice. However, this is where it stops. I must register my disappointment with my room (#1231). This morning (12/14/13) I was only able to take a slightly lukewarm shower at approximately 6:00a. It appears the $20 million renovation did not include HOT water. After about 10 minutes of trying to shower while freezing, the water suddenly became HOT. I know this hotel was only about 65% occupied so I can't believe that it just ran out of the hot water to have it return suddenly. It appears to me that not all equipment or infrastructure was appropriately included in it's renovations. It's a real shame that my first trip back to the Wynfrey in years turned out to be such a disappointment.
I mentioned this to the front desk agent and the response was a nonchalant "sorry about that". I also mentioned that I was disappointed and this statement was met with no response. My total tab for hotel and restaurants was $270 and now I feel I certainly didn't receive a $270 experience. Their website states "You'll love our well-appointed, over-sized suites....". One must question the sincerity of this statement considering the infrastructure and service attitude of the front desk.
- Official Description (provided by the hotel):
- Welcome to Hyatt Regency Birmingham – The Wynfrey Hotel; a $20 million dollar renovation with untouched southern hospitality. The transformation includes all guestrooms, meeting space, Regency Club Lounge, public space, and food & beverage outlets. The hotel now offers 329 modern guestrooms with features and amenities that allow for a convenient and comfortable stay. Each guest room has the Hyatt Grand bed, an in-room safe, 42" flat panel TV and a mini fridge. All 32,000 square feet of meeting and event space, including the Wynfrey Ballroom and over 22 meeting rooms, have been elegantly appointed with contemporary updates. A revitalized sense of arrival with an updated lobby coupled with a new restaurant, Merk’s Tavern and Kitchen, and a Hyatt StayFit fitness center, will complement the time-honored southern hospitality that awaits you at the Hyatt Regency Birmingham - The Wynfrey Hotel. ... more less
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- Also Known As:
- Wynfrey Hotel Birmingham Alabama