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Hyatt Regency Birmingham - The Wynfrey Hotel
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936 - 941 of 952 reviews
Reviewed August 8, 2013 via mobile

Was not planning on staying here again this year because the rooms were too dated and the hotel was beginning to show its age and the price just wasn't worth the terrible tv, terrible picture quality of tv, and worn out and broken fixtures and counters. But, read they were undergoing improvements. So far, everything I've seen has been spot-on perfect from the rooms to the hallway carpets. The rooms feel bigger because of the great choices in furniture and end tables, etc. Huge improvement and very happy with the choice to give it a try.

  • Stayed: August 2013
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1  Thank uga9803
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndyPeters, General Manager at Hyatt Regency Birmingham - The Wynfrey Hotel, responded to this reviewResponded August 18, 2013

Dear UGA9803;

We very much appreciate your giving us a second chance to serve you now that our renovation is complete. We are excited to know that you enjoyed the newly renovated guest room with 42" flat panel TV and the Grand Hyatt bed and bedding. We are proud of our new rooms that now can go along with our service and hospitality. I hope that you have signed up for the Hyatt Gold Passport program so that you will now be able to get points for your stays.

Thank you for staying with us. We look forward to greeting you again in the future.

Andy Peters, GM
and the Team Members of the Hyatt Regency Wynfrey Hotel.

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Reviewed August 5, 2013

My family and have been traveling to the Wynfrey in Birmingham for about 4 years. The renovation that has been done to the hotel is absolutely beautiful. Great place to stay, friendly staff, and have always had a wonderful experience. Keep up the good work.

The Tavern and Kitchen is great for something tasty to eat, and fulfilling.

Amazed by the transformation of this hotel. AWESOME work. :)

  • Stayed: July 2013, traveled with family
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1  Thank Ddgoss
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndyPeters, General Manager at Hyatt Regency Birmingham - The Wynfrey Hotel, responded to this reviewResponded August 18, 2013

Dear Ms. Ddgoss;

Many thanks for taking the time to complete a review of your recent stay and recognizing all of the recent improvements to the hotel that have been completed. I am glad you enjoyed your meals in Merk's dining room. I have shared your nice comments with all of my fellow team members. We look forward to the opportunity to serve you again in the future.

Sincerely,

Andy Peters
General Manager and the Team Members of the Wynfrey Hotel

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Reviewed August 1, 2013

First the room. Very tasteful and elegant with some neat features I really appreciate. The bathroom had two sets of lights, the primary and what I would call secondary, which were much more dim and useful for leaving on as a sort of night light if you want. There is also another cleaver motion sensor light at the base of the nightstand, so no tripping over anything on a midnight run to the bathroom. Also, no electronics on the floor in the corner of the room to be forgotten because that's where the electrical outlets are. There were two outlets built in on each side of the nightstand for charging your phone/tablet or whatever. Also very handy for anyone who needs to use a C-pap for sleeping or requires some other electrical service for health or comfort. Negative aspects of the room: the refrigerator was cool but not cold, and there was no microwave.

Staff were all friendly. I was given extra toiletries upon my request without any hesitation. Friendly and competent all around.

So...why not a review of Excellent? The room was almost $200, and was a discounted rate for state employees, so that wasn't even full price. And even at above-average pricing, the Winfrey has the audacity to charge $10 a day for in-room wifi service. Why I find this amazing is that in 2013 you can get free wifi at every McDonald's, Krystal, library, mall, Home Depot, truck stop, etc. And in the hotel world, you can get free wifi at any Days Inn, Holiday Inn and Express, or No-tell Motel in America. Gratis. But at the Winfrey, it's $10 a day. In fairness, wifi is free in the lobby, but I think most guests would certainly prefer (and expect) to have privacy when using the internet or checking email, and certainly privacy to safeguard their passwords.

  • Stayed: July 2013, traveled with family
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1  Thank MoxieDawn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndyPeters, General Manager at Hyatt Regency Birmingham - The Wynfrey Hotel, responded to this reviewResponded August 18, 2013

To our guest from New Orleans;

Thank you for the nice comments regarding your recent stay with us at the Hyatt Regency Birmingham Wynfrey Hotel. I am glad that you enjoyed all the elements of the renovated guest room. Yes, we do charge for internet in the guest rooms as do all the larger hotels in the Birmingham area. This is to help offset the high costs of maintaining the sytem, bringing in a 100 meg line for the many users that might be on it as well as the support. We do offer a 2 hour complimentary set up in our lobby and restaurants.

Thanks for staying with us and we look forward to seeing you again in the future.

Andy Peters,
GM and the team members of the Wynfrey Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed July 31, 2013

my niece had her wedding at this location, wedding was beautiful, facilities were fantastic. no issues in this department.
lets talk rooms, hairs from previous guests stuck to ceiling of shower, manager came and removed.
asked front desk to print boarding passes and reserve place on shuttle to airport. timing was during wedding so anticipated we would not be available for sw air 24 hour restrictions. the front desk dropped the ball on boarding passes and shuttle reservations.

  • Stayed: June 2013, traveled with family
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1  Thank Michael K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndyPeters, General Manager at Hyatt Regency Birmingham - The Wynfrey Hotel, responded to this reviewResponded August 18, 2013

Dear Michael from Houston, Texas;

Thank you for taking time to write your comments. I would like to apologize for the issues that you bring up in your review and I thank you for bringing this to our attention. The feedback we receive from our valued guests like you enables us to address the problem areas and take necessary actions to ensure similar situations can be avoided. We are pleased to know you enjoyed the wedding that you attended.

Andy Peters
General Manager and the team members of the Hyatt Regency Wynfrey Hotel

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Reviewed July 30, 2013

Stayed here for three nights - my first visit since a major overhaul and takeover by Hyatt. This rooms here, which previously were in dire need of help, have been completely renovated and upgraded. A tremendous improvement as they appear (with the exception of the bathrooms) totally new. The bathrooms seem slightly upgraded (and weren't the big problem before anyway). My only nitpitck with the rooms is that the bar in the closet is too low for longer dresses, which will drag some on the floor (note: I'm only 5-4). They also have added a club level - hooray! Though the staff and check-in process were acceptable in the past, both also seem improved. Hooray for the Hyatt renovations! This area also seems to be getting more restaurants and so forth - another plus.

  • Stayed: July 2013, traveled on business
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1  Thank ellen0206
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AndyPeters, General Manager at Hyatt Regency Birmingham - The Wynfrey Hotel, responded to this reviewResponded August 18, 2013

Dear Ellen;

Thank you for recognizing all of the improvements after our renovation of the Hyatt Regency Birmingham Wynfrey Hotel. We appreciate your taking the time to post the nice comments on Trip Advisor. I am sorry that the bar was a little lower in the closet in your guest room and appreciate you letting us know so that we can check the height in the closets.

We look forward to greeting you again in the future when your travels bring you back to Hoover, Alabama. Enjoy the rest of the summertime season.

Andy Peters, GM
and the team members of the Hyat Regency Wynfrey Hotel

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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