I travel extensively on business and am at the highest tier for this hotel chain's rewards program. I have traveled using many chains across the entire Southeast US and I will never stay at this hotel again. I checked in late and went to bed relatively soon after I unpacked. When I woke the next day, I opened the curatains to get some light in the room. I was appalled to notice every wall in the bedroom area of my suite had mold on it from floor to ceiling. The staff acted as if they had no idea yet I told them I could not have been the first to notice this. The maintenance man later confirmed that all of the rooms with the 'new air conditioners' had mold on them. He then started spraying a bleach solution on the walls while I was in the room!
It took them 4 hours to get me another room and the manager lied to me as to what the delay was. I later found out the real reason and when I told the firl at the front desk about it the next morning that same manager came out and said 'I'm sorry if I tried to make you feel better." I explained that telling the truth is the best course of action to which she olny repeated her line, started to cry, went into her office and sharply closed the door.
This is no way to conduct business.
- Official Description (provided by the hotel):
- Come and experience the magic in the Magic City and Stay Smart at the Holiday Inn Express Hotel & Suites Bessemer, AL. This elegantly decorated hotel provides a modern fresh clean and upscale atmosphere. Our 63 room hotel features high-speed Internet access throughout the hotel, meeting room, fitness center, indoor swimming pool, free local calls, free USA Today newspaper, and a complimentary deluxe Continental breakfast featuring our world famous cinnamon roll and Smart Roast coffees.The Holiday Inn Express Hotel is conveniently located on I-20/59 at exit 108. You will find we are convenient to many local companies and attractions such as Alabama Adventure. Companies include Mercedes Benz, UAB Medical West, Harcross Chemicals and Bessemer Water Works. Also convenient to the hotel are several restaurant choices, they include Cracker Barrel, Ruby Tuesday, Applebee s, and many fast food selections. We look forward to the opportunity to serve you. ... more less
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- Also Known As:
- Holiday Inn Express Hotel And Suites Bessemer
- Holiday Inn Bessemer
- Bessemer Holiday Inn