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“SUPERB customer service!!”
Review of Comfort Inn

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Comfort Inn
Ranked #7 of 12 Hotels in Bessemer
Monroe, Louisiana
Level 3 Contributor
20 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“SUPERB customer service!!”
Reviewed March 2, 2013

Could not have been a more pleasant stay. We found this hotel when we were extremely tired. We were allowed to check in early. After about 20 minutes, we received a call from the front desk to confirm everything was ok. It was great...spacious & clean room with a microwave, fridge and safe. We will definitely stay here again!!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank AmyC522
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AL180, Manager at Comfort Inn, responded to this review, June 2, 2013
Thank you so much for being our guest and for letting us serve your need for lodging. Thank you so much for your gracious and kind compliments. Your comments are always appreciated.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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51 reviews from our community

Traveler rating
    18
    15
    7
    4
    7
See reviews for
11
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4
7
Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (6)
Date | Rating
  • English first
  • Any
English first
Greenville, Alabama
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed February 13, 2013

We has a good nights sleep at the comfort inn. The room was clean and fresh, kids got cookies in the afternoon. breakfast was good and staff was friendly. close to applebees :). Hotel is well lit specially when traveling with the children and wife. Will see them on our way back.

  • Stayed February 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank lane h
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Abita Springs, Louisiana
Level 6 Contributor
125 reviews
44 hotel reviews
common_n_hotel_reviews_1bd8 87 helpful votes
Reviewed October 26, 2012

Stopped at this hotel for night after long drive from Niagara Falls. The desk clerk, Ms. A. Adams, was the sweetest person, polite, and helpful. She assigned us Rm. 216 and my wife and I proceeded to the room and upon entering, found it occupied by a man sleeping in the bed. We backed out of the room and returned to the lobby and spoke to Ms. Adams, who apologized, and stated no one should be in that room. We later learned the man in the room was not a registered guest and should not be in the hotel. Ms. Adams the assigned us a 2nd room, non smoking, on the third floor. We proceeded to our room, and upon entering, found it reeked of cigarette smoke. The bed was made, but appearred to have been slept in. The bathroom vanity and floor were covered with freshly cut hair and the toilet and surrounding floor was covered with urin and hair. We again left the room for the lobby desk, where Ms. Adams was again agasp and apologetic. We told her we would leave and find a different hotel, but she insisted she would make it right and move us into a non smoking suite, at same price, and help us move our luggage from 2nd room to suite. Upon entering hallway of non smoking suite, it reeked of cigarette smoke(APPARENTLY NO SMOKING POLICY IS NOT ENFORCED) and entered suite. The room smelled of cigarette smoke, but at this point, we reluctantly stayed, as were were both exhausted from long drive. Cigarette smoke was eminating through the crack under door and entering room. My wife and I awoke early to check out. I found myself with red eyes and soar throat, apparently from cigarette smoke. We again complained to a new front clek of problems, and asked to speak to a manager, who was not present on the premises. The night clerk, Ms. Adams, had left notes to manager and day clerk, of our concerns. We were told we would be contacted by a manager and possible be credited for some or all of price of room. We then left and returned to Louisiana and was not contacted by a manager until I emailed a complaint to the hotel and the corporate HQ of Choice Hotels. We were offered .20% off of our bill. My wife and I have stayed in many Choice Hotels in our travels and this by far has been the worst experince of hotel stays.

Room Tip: If you stay remove all valuables from vehicle as numerous vehicles had been broken in during the mon...
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  • Stayed October 2012, traveled as a couple
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Paul L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
texas
Level 6 Contributor
123 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
Reviewed October 20, 2012

The room was clean and the beds were comfortable. We used the exercise room which had up-to-date equipment including a treadmill and bicycle and weights. The breakfast room was attractive and the complimentary breakfast included waffles, biscuits and gravy, cereal, toast, fruit , juice, and coffee. The motel is located within walking distance to restaurants which include a catfish restaurant and Applebee's. It is conveniently located off Interstate 20. The only down-side is that the price was a little high and the state and local taxes added nearly an additional 18%.

  • Stayed October 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krtex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed July 16, 2012

Do not stay at this hotel or any hotel on Academy drive!!! Our vehicle wa broken into!!! Window smashed in and personal items stolen!!!! After it happened we were then told that it has been happening a lot!!! Everyone was acting very suspicious and no one would call manager! It has been 4 days and we still have not heard from manager!!!

  • Stayed July 2012
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank MSqueen4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
USA
Level 2 Contributor
6 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed June 28, 2012

The first room was stinking of urine, so we switched to another room. Little did we know it was filthy too! Kids and parents, we were all clean, after 2 minutes walking on carpet our feet were pitch black! Yuck! Even though kids had bathed, I still had to wash their feet again before tucking them in. How gross, I can't imagine how long since anybody cleaned those carpets in that hotel.

  • Stayed June 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank MrsNorway
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Manager at Comfort Inn, responded to this review, July 2, 2012
Thank you for taking the time to inform us about your recent stay. I would certainly like to apologize for your less than perfect experience. We are in the midst of revitalizing our hotel and we would appreciate a second chance if you are ever in the area again. We appreciate the patronage and hope to see you again
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Raymond, Mississippi
Level 1 Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed January 1, 2012

On one of my recent trips I got tired of driving in the rain and stopped at this hotel. When I got to my room I found that the coffee pot still had coffee in it, the coffee packs had all been used up, there were no tissues, the floor needed to be vacumned. I called the desk clerk and all she said was "sometimes they overlook things when cleaning". This hotel charged more than the rate I had at the Residence Inn in Savannah. Don't stop here keep going you may as well go to Motel 6, where the rate is cheap.

Room Tip: Don't stay here.
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  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank eve f
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Inn

Property: Comfort Inn
Address: 5051 Academy Ln, Bessemer, AL 35022-5250
Phone Number:
Location: United States > Alabama > Bessemer
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Swimming Pool Wheelchair access
Hotel Style:
Ranked #7 of 12 Hotels in Bessemer
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — Comfort Inn 2.5*
Number of rooms: 59
Reservation Options:
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Also Known As:
Comfort Inn Bessemer
Bessemer Comfort Inn

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