Stopped at this hotel for night after long drive from Niagara Falls. The desk clerk, Ms. A. Adams, was the sweetest person, polite, and helpful. She assigned us Rm. 216 and my wife and I proceeded to the room and upon entering, found it occupied by a man sleeping in the bed. We backed out of the room and returned to the lobby and spoke to Ms. Adams, who apologized, and stated no one should be in that room. We later learned the man in the room was not a registered guest and should not be in the hotel. Ms. Adams the assigned us a 2nd room, non smoking, on the third floor. We proceeded to our room, and upon entering, found it reeked of cigarette smoke. The bed was made, but appearred to have been slept in. The bathroom vanity and floor were covered with freshly cut hair and the toilet and surrounding floor was covered with urin and hair. We again left the room for the lobby desk, where Ms. Adams was again agasp and apologetic. We told her we would leave and find a different hotel, but she insisted she would make it right and move us into a non smoking suite, at same price, and help us move our luggage from 2nd room to suite. Upon entering hallway of non smoking suite, it reeked of cigarette smoke(APPARENTLY NO SMOKING POLICY IS NOT ENFORCED) and entered suite. The room smelled of cigarette smoke, but at this point, we reluctantly stayed, as were were both exhausted from long drive. Cigarette smoke was eminating through the crack under door and entering room. My wife and I awoke early to check out. I found myself with red eyes and soar throat, apparently from cigarette smoke. We again complained to a new front clek of problems, and asked to speak to a manager, who was not present on the premises. The night clerk, Ms. Adams, had left notes to manager and day clerk, of our concerns. We were told we would be contacted by a manager and possible be credited for some or all of price of room. We then left and returned to Louisiana and was not contacted by a manager until I emailed a complaint to the hotel and the corporate HQ of Choice Hotels. We were offered .20% off of our bill. My wife and I have stayed in many Choice Hotels in our travels and this by far has been the worst experince of hotel stays.
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- Also Known As:
- Comfort Inn Bessemer
- Bessemer Comfort Inn