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“Train wreck”

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WoodSpring Suites Birmingham Bessemer
Ranked #6 of 12 Hotels in Bessemer
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Train wreck”
Reviewed August 22, 2013 via mobile

Dont ever stay here my wife and I were to stay here for a week I booked the place paied 368.00 for a week.my oldest child broke her leg and we didnt stay not one night she had surgery and they wouldnt refund but one hundred dollars of my money.they were very rude not caring what so ever about my kids after all of this I called the corporate office and filled a case.they didnt call in the three day period so I called again.when I got there I asked about the one good review that I seen. it was one of there employes I was discusted but took the room any way and I have never been to a place in the area and been treated with such disrespect. I would like a response from somone !

  • Stayed August 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
2 Thank myers1987
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Heather L, Guest Relations Manager at WoodSpring Suites Birmingham Bessemer, responded to this review, August 23, 2013
Thank you for your feedback. We value all feedback from out guests. It is the only way we can ensure quality a quality product and service to everyone who stays with us. I have emailed you separately so that I may learn a little more about your situation. Please get back to me when you have a moment. Thank you again for your feedback.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about WoodSpring Suites Birmingham Bessemer

Property: WoodSpring Suites Birmingham Bessemer
Address: 5535 Academy Drive, Bessemer, AL 35022-8501 (Formerly WoodSpring Suites Birmingham Southwest)
Phone Number:
Location: United States > Alabama > Bessemer
Free High Speed Internet ( WiFi ) Free Parking Kitchenette Suites Wheelchair access
Hotel Style:
Ranked #6 of 12 Hotels in Bessemer
Price Range (Based on Average Rates): $
Hotel Class:2.5 star — WoodSpring Suites Birmingham Bessemer 2.5*
Number of rooms: 119
Official Description (provided by the hotel):
WoodSpring Suites Birmingham Southwest (formerly Value Place Birmingham/Bessemer) is a smoke-free / 100% non-smoking hotel. WoodSpring Suites is a new kind of extend-stay hotel. Our hotels are comfortable, our rooms are well-priced, and our customer service makes every guest feel welcome. Kitchens in every room. If you need a hotel for a few nights, a week, or longer - you'll save more money the longer you stay with us. Free wi-fi and access to guest laundry and vending help you relax while away from home. WoodSpring Suites. It's Simple. Done Better. Limited front desk hours - use a courtesy phone in the lobby or guest room for 24/7 guest support (including check-in) from our friendly staff. Extended stay hotels are different in amenities from traditional hotels. ... more   less 
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