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“Terrible”
Review of Rosewood Hotel

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Rosewood Hotel
Ranked #28 of 483 Hotels in Yangshuo County
Reviewed July 20, 2013

The hotel which boasts an international management actually has very few employees who speak English sufficiently.Its just good there is one Filipina lady who says she's the hotel manager but you can see her everywhere!If there is complaint in the restaurant you can see her there,if there is complaint in the inn,she is there!I pity this lady who seems working without rest!She serves,she carry luggages of the customers,she serves coffe to the boss,serves water to the friends of the boss!And worst on my observations,she has many bosses! It is often hard to even book one of the activities they advertised in brochures and on the website. The rooms are comfortably furnished and some feature a balcony. Positive note, there is no air conditioning (not trivial in China)
Note negative and causes of review: the noise. Impossible to sleep before 1 am (at least) because of not only the local place directly in front of the hotel, which offers live music at deafening volume, but that closes at about 12:30, but most of the clientele of the bar on the ground floor the hotel itself and screaming, playing Chinese games NOISY (nuts maybe?), which is allowed to disturb guests.

In general, avoid any hotel that views on West Street.

  • Stayed: July 2013, traveled solo
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Thank Desmond C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosewoodSam, Manager at Rosewood Hotel, responded to this reviewResponded August 15, 2013

Dear Mr. Desmond C.

We do not claim that all our staff can speak English fluently, but the Management has qualified people with different positions in the organization with different areas of specialization who can help our international guest on whatever inquiries and problems they might encounter in the future.

The Hotel is located in the center of the West Street, and it is noisy especially during peak days like Chinese festival, earplug is provided for you to have a peaceful and comfortable sleep.

The Hotel and Inn have different types of rooms that will suit your standard, quiet, clean and spacious rooms aside from all our facilities like aircon, wi-fi access, and hot/cold water supply.
Please be informed that the Rosewood Company Hotel/Inn and Company owned restaurants continue to improve from customer service, facilities, activities and continue to add and put up different kinds of restaurants that will suit our guest individual and unique taste.

We would like to take this opportunity to thank you and please accept our apology for not being able to attend our Guest inquiries, complaints and not being able to meet your requirements. Your feedback is highly appreciated as it always assists us in becoming better in what we do as well as to continue improving and striving for the best...

Best regards,
Maracielo
Hotel Manager

Hotel manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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41 - 47 of 65 reviews

Reviewed May 17, 2013

Rosewood hotel is located in the centre of old Yangshuo. It is well run, contains comfortable wooden-clad rooms with good beds and sanitary facilities and serves a pretty good breakfast. For us its only disadvantage was its location in the epicentre of the old touristic part of town. Having an evening drink on the balcony of the restaurant looking out over the passing tourist masses (Chinese tourists vastly outnumbering the Western ones) is great. Until 12pm, sleeping with several karaokes going on in neighbouring cafes is another matter. The hotel could improve on soundproofing there, at least our single small window (our room was not located on the streetside) was not very effective in blocking the noise. So if you look for peace and nature, go to another hotel. If you want to be in the centre of tourist life, this is a good place. Tip: have your breakfast early in the morning on the terrace outside. The city for a brief while will show a quiet side and will awake around you.

  • Stayed: May 2013, traveled as a couple
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Thank JanFromE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosewoodSam, Manager at Rosewood Hotel, responded to this reviewResponded August 27, 2013

Dear Jan enschede,

We would like to thank you for staying at Rosewood hotel, we appreciate your feedback as it always assist us in becoming better in what we do. in line with this, we would like to inform you that the hotel is on the process of improving not only the services as well as the activities and facilities such as noise sound minimizer for your convinience. likewise, we can offer different types of room that will suit your interest.
We hope to see you again.

Best regards,
Maracielo
Manager

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Reviewed May 7, 2013

Nothing has been left to chance in this excellent hotel. Located in the heart of the most popular area of Yangshuo is this little haven of luxury. The hotel looks small from the outside, but the rooms and suites are generous in proportion and the bathrooms are fabulous. The staff are friendly and obliging. Every luxury is provided and the decor is superb. 100% for effort and imagination.

  • Stayed: January 2013, traveled with friends
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1  Thank triciaemptage
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
RosewoodSam, Manager at Rosewood Hotel, responded to this reviewResponded August 27, 2013

Dear Triciaemptage,

Thank you very much for staying with the Rosewood Hotel, Your feedback has been appreciated, Our Inspiration of becoming better and strive for excellence is coming from the word of mouth from our "Satisfied Guest".
"some people succeed because they are destined to, but most people succeed because they are determined to."
We hope to see you again to give you nothing but the best!

Best regards,
Maracielo
Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 8, 2013

The location of the hotel is great. It is situated at the West Street, the centre of the town. The hotel room itself is modernized with quality bath tub, big and soft bed and etc. I stayed there with my husband for 2 days and found it clean and cosy. The food and cuisine in the hotel restaurants are in great varieties and delicious, i.e. Chinese, German and some other European food. The staff are amazingly helpful and caring. The manager is a German who is involved in all needs from guests and also treasures their feedback and complaints.

Room Tip: Room with balcony which offers you an overview of street life.
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  • Stayed: March 2013, traveled as a couple
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1  Thank 58AliceC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 3, 2013

Very good hotel, nice well decorated and comfortable rooms. location is great for eating and shopping. also the hotel has few restaurents nearby, with good variety of food. our room was on the second floor and the hotel does not lifts, so had to carry our luggage to the room by stairs. Also, there is a bar across the hotel, which keeps you awake till midnight playing extremely loud music. The hotel provides ear plugs in each room (so they are aware it is an issue). English speaking Staff is very friendly and helpful.

Stayed: April 2013, traveled with family
1  Thank Divyes
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

This beautiful Spanish-styled hotel is authentic, filled with surprises and character, and offers amazing and friendly service and food. It is difficult to find people who speak english in Yangshuo, especially in a rural village, so what a surprise to find staff that spoke the best english in China, and best customer service ever, genuinely care about customer service, and delivering world-class service. The restaurant is brilliant, and the prices actually offer good value considering what they deliver.

Breakfast buffet good chinese and western food with variety of dishes they offer. Actually great value for what you get.

Plus you are surrounded by the Rosewood owned Restaurants German, London, rosewood cafe, cafe del moon aside from the Chinese resto and the woodfired pizza is the best! so what can you ask for?

Room Tip: All the rooms are unique.

Rosewood Hotel is simply perfect!

Room Tip: All rooms are unique
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  • Stayed: March 2013, traveled on business
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1  Thank celo c
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 28, 2013

In this place I experienced all of China's wonders, from tradition, culture and customs... it's just truly spectacular. Experiencing all these in just 3 days was amazing! Service made it even way better. Hospitality was just commendable! I totally recommend this to anyone's looking for relaxation time and extravagant get away.

  • Stayed: March 2013, traveled with family
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1  Thank Jow M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Rosewood Hotel

Address: No.83 West Street, Yangshuo County 541999, China
Phone Number:
Location: China > Guangxi > Yangshuo County
Amenities:
Bar / Lounge Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Airport Transportation
Hotel Style:
Ranked #28 of 483 Hotels in Yangshuo County
Price Range: $32 - $42 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Rosewood Hotel 3*
Number of rooms: 23
Official Description (provided by the hotel):
Just over one hour from Guilin, you can witness the Asian fairy tale dream. Experience the unique atmosphere of the famous "West Street" up close at Rosewood Hotel, nestling in the picturesque countryside of Yangshuo. With its unique location, personal charm and luxurious decor, the highlight of your stay in Yangshuo. Most of our rooms have a balcony facing to a side street of the famous “West Street” with the view to delicious Western and Chinese restaurants. From your balcony you can enjoy a glass of wine observing the bustle of the popular street below. All 23 rooms are modern and comfortably equipped. The combination of warm wood and Asian elements make for a pleasant and balanced mix. All the rooms of Rosewood Hotel are provided with air conditioning; color flat screen TV, Wi-Fi and fully equipped western bathrooms. Take a look at our photos for each kind of room with the details and an on line reservation service. With around half an hour bike ride, you can experience the unique, world famous view, a formation from thousands of years, the Karst mountains. An unbelievable experience. ... more   less 
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