Great place to stay and great staff except for one. I am writing this review so that they would treat guests with respect, after all thats the most important thing in hospitality industry. Faye, the lady at the reception was very rude, their website mentioned that they offer train tickets service and we asked for tickets to Hanoi and she said she would get back to us, its of no problem till then but the next day we had to ask her twice about it again and she wasn't clear enough what the status was. We were absolutely fine with that and there is nothing wrong if she couldn't arrange for the tickets but she was talking to the person next to her in Mandarin that we were "troublesome". Now we do speak mandarin and understand mandarin, thats an unacceptable behaviour. The next day me and my friends were having breakfast and an old Canadian/American couple were sitting across from us, they happen to have had a good time and the lady was laughing out load, faye walks in to take the order and she didn't notice we were there and then she turned around and started imitating the old lady with sarcasm. On the other hand, the other staff were super friendly especially Peter who helped us with everything we needed and was a super friendly guy. The rooms were top class and the food was very good. I hope they won't repeat such things in the future. I would have give 5 stars if that lady was friendly.
- Official Description (provided by the hotel):
- The Secret Garden is a boutique hotel and restaurant near the Yulong River in the stunning Yangshuo countryside. Our hotel consists of Qing Dynasty buildings that have been beautifully restored in order to preserve the historic character, while providing customers with a unique and inspirational environment in which to relax or explore. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, Priceline, Ctrip TA and Agoda so you can book your Secret Garden Boutique Hotel reservations with confidence. We help millions of travelers each month to find the perfect hotel for both vacation and business trips, always with the best discounts and special offers.