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“Great location, fantastic staff”

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Mountain View Retreat
Ranked #130 of 446 Hotels in Yangshuo County
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Great location, fantastic staff”
Reviewed August 12, 2013

We had a really great stay at the Mountain View Retreat - the hotel is perfectly located for some of the main attractions in Yangshuo (Moon Hill, Dragon Cave, Li River etc) and yet still felt peaceful and relaxed. The room was large, clean and had everything you could need. The restaurant at the hotel had a wide range of local and international dishes all reasonably priced.

The staff at the hotel were really helpful and attentive - many spoke English but those who didn't would still attempt to help with a large smile and a ton of patience. Staff were able to provide recommendations regarding activities/trips and could organise various tours if requested. We would really recommend hiring bikes (20 Yuan a day) and exploring the local area - the scenery is breathtaking and the roads easy to navigate. We sadly missed the name of the lovely lady manning the reception desk but we were really impressed with her warmth and willingness to help. We also had a lovely driver (possible called PanPan - sorry if the spelling is way off) who was great fun and, again, very patient.

Overall a really fantastic stay and we would highly recommend this hotel to others.

  • Stayed August 2013, traveled with friends
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Helpful?
1 Thank LisaJ_1303
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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54 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (3)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
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  • Italian first
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English first
Sacile, Italy
1 review
Reviewed June 30, 2013

I spent just over a week at the Mountain View Retreat in Yangshuo and strongly recommend it to other travellers. The retreat is perfectly located near all the key attractions (Moon Hill, dragon cave, mud and thermal baths, Banyan tree, river etc) but still maintains the feeling of being nestled among the mountains. The greenery starts at the back of the retreat and continues right up the mountains - truly a spectacular position to view the landscape.

I have been to Yangshuo for business as a non-Chinese speaking Westerner several times and have had some horrific experiences at other retreats/hotels. Mountain View is just 15 mins cycle from the centre of town but doesn't suffer from all the dust, noise and air pollution that all the central places do. There is also a 3 yuan local bus if you don't feel like cycling.

The Retreat is family owned and operated and so definitely has a cosy feel. Many of the staff speak English but a smile seems to be the international language here for those who don't. The retreat is accommodating but still maintains the traditional, authentic Chinese feel about the place. Apparently the Retreat is aiming for 'Carbon Neutral' soon and so all the more reason to give them my patronage !

In short, very accommodating, warm, friendly and a place I would love to bring my kids. Great rural and spacious feel away from the pollution of the city centre.

  • Stayed June 2013, traveled solo
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Helpful?
Thank ElPerdido93
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Beijing, Beijing, China
Level Contributor
10 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed June 4, 2013

the hotel staff was great and room are comfortable (they look better on pics). The best part is that it is very close to the key "tourist" places but still just far enough from the crowded west street. Best is to hire a cycle from the hotel itself and head out into the biking tacks.

  • Stayed June 2013, traveled as a couple
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Helpful?
Thank rahulsuri100
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
huo you l, Public Relations Manager at Mountain View Retreat, responded to this review, July 2, 2013
Dear Guest,

Thank you very much for your review of our retreat. Your feedback helps us focus our development to ensure that we offer the highest quality of hospitality to our guests. It is great to hear that you made the most of our key location to see Yangshuo’s attractions.

Best regards from all the Mountain View Retreat family,

Ao Li
PR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Level Contributor
62 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed May 28, 2013

Very homely and friendly staff that can offer you good advice on visiting places. Their hospitality made you feel welcome. Strategically located in a good position where left is the river (cycling distance), walk behind the retreat you find a good view of the mountains and opposite is the caves visit ( walking distance). Night market is about 10min by cab and the staff is helpful in arranging transport for you with good bargain price.
Overall my family enjoy our stay very much and we highly recommend this retreat.

Stayed May 2013, traveled with family
Helpful?
1 Thank pohkuen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
huo you l, Public Relations Manager at Mountain View Retreat, responded to this review, July 2, 2013
Dear Guest,

Thank you very much for such a kind review of our retreat. Our retreat is run as a family business and thus we love to hear that guests enjoy the hospitality of what is effectively our home. It further pleases us to hear that you enjoyed all of Yangshuo’s attractions, which are conveniently located on our doorstep. We hope to see you again soon !

Best regards from all the Mountain View Retreat family,

Ao Li
PR Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Beijing, China
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed April 16, 2013

We recently stayed here. The room was a bit mouldy on the ceiling and did not smell great. Our bath did not work and although I asked 4 times it was not repaired. It seemed like every time we stepped out of the door we were asked- where are you going? do you need a ticket? i can sell you a ticket? to the point of being too much. It was just okay.

  • Stayed March 2013, traveled with family
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Helpful?
1 Thank Kath T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
huo you l, Public Relations Manager at Mountain View Retreat, responded to this review, July 2, 2013
Thank you very much for your review and, on behalf of the staff, I offer my most sincere apologies that our Retreat did not meet your expectations. Your comments have reiterated key areas which we are currently aiming to improve.

We have recently reviewed our current procedures for cleaning and have overhauled the process. One of the key features of our establishment is the traditional style and construction of our villas using natural elements such as wood. However due to the humidity of Yangshuo, such wood becomes susceptible to mould as unfortunately you may have experienced. Nonetheless, your valued feedback has reiterated to the Management the need to address this and such a new, more thorough and regular, cleaning regime has begun. Increased ventilation is also an issue we are striving to suggest.

Furthermore, our staff are currently undergoing retraining for customer service. Although they are very eager to offer the best level of service possible, it has become apparent that this may come off as being ‘in your face’. Thank you again for highlighting this issue as it is something we are taking very seriously and trying to address ASAP.

Thank you again for drawing these issues to our attention. I once again would like to offer my most sincere apologies that our retreat did not meet your expectations.
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Singapore, Singapore
Level Contributor
127 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed November 2, 2012

We stayed here for 3 nights and had a great time despite a couple of minor issues.

The location of the hotel is fantastic, right next to all the tourist spots, the water cave with mud bath and hot springs literally across the road, Assembling Dragon Cave a bit further 5 minutes walk to Moon Hill, easy access to Banyan Tree and bamboo rafting on Yulong River.

One bit of advice, if you need money changing do it before getting to Yangsho as the only place to change money is in the town which is about a 15 minute drive. The hotel driver kindly took us there and on the way back took us to the stop for the bamboo rafing. He picked us up 2 hours later at the end and took us to the water cave with the mud bath and hot springs. He then took us into the town that night to West Street which is a few streets full of bars,restaurants and shops. Some people said it's too touristy, but past 7-8pm in the hotel there was noone around so we wanted a bitof life in our holiday too! For all these little trips it cost us 130 yuan which we thought was good value.

We hired bikes from the hotel for 20 yuan each for the day and we rode down the main street andtook a turn off a little dirt track and ended up in some great countryside into a little village with people living which was great!

We upgraded our room for an extra 120 yuan per night so we could have a view which was 100% worth it despite the weather not being too great, the scenary is stunning, although please be carefulas there is also a Mountain View Retreat which has views over the Yulong River which I think some people may get confused with as I had thought from pictures we would have river view, but I still wasn't disappointed.

Couple of cons;

Noise from the road was quite loud in the morning as it is very close to the road and buses/trucks/cars seem to constantly be beeping their horns which did get quite frustrating.

Airport pick up - they knew we were only 2 people but sent a minibus to collect us which was an extra 100 yuan, not a bigdeal but not sure why they didn't just send a car when they knew there's only 2 people. There is an advert on their websitefor free airport pick up but this is only for bbookings done through the hotel site. On leaving we arranged an airport run only to get up to find they had booked us a taxi. Maybe this was because it was early morning but we were a bit disappointed they had just ordered a taxi without letting us know as we still had to pay the full price of 300 yuan for the car :(

Overall fantastic little hotel in a great location for extremely good value, we would definitely return if ever in Yangsho again!

  • Stayed October 2012, traveled as a couple
    • Value
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Helpful?
5 Thank Mrshoeson
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
huo you l, Manager at Mountain View Retreat, responded to this review, November 4, 2012
Thank you for your good review,we are sorry about the noise form the road is lound in the early morning.But our transportation is convenient,and we close to all tourist spot.For now our govemment is planning to project the Shili scenery gallery,will not allow the trucks/cars pass here.at that time it would be quite in the morning.
Welcome you to come our hotel next time,we will try our best to offer you a good sevice.
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Herford, Germany
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed November 2, 2012

The hotel is very close to all the attractions Yangshuo has to offer. Very cosy and clean rooms. If you want to live right in the middle of Yangshuo's scenery, this is the place to go. Very friendly and helpful staff, great tours. Next time going to Yangshuo I will gladly stay there again. I can recommend this place to everyone, backpackers, couples and families.

  • Stayed December 2011, traveled as a couple
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Helpful?
3 Thank ChrisK0ch
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
huo you l, Manager at Mountain View Retreat, responded to this review, November 4, 2012
Thank you for your good review,we are hope to see you again.have a nice day.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Mountain View Retreat

Property: Mountain View Retreat
Address: Sangaoyuan, Moon Moutain Scenic Spot, Yangshuo County 541907, China
Location: China > Guangxi > Yangshuo County
Amenities:
Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites
Hotel Style:
Ranked #130 of 446 Hotels in Yangshuo County
Price Range (Based on Average Rates): $
Hotel Class:4 star — Mountain View Retreat 4*
Number of rooms: 29
Official Description (provided by the hotel):
Mountain View Retreat is a newly opened, family run retreat. Situated in the beautiful countryside amongst the amazing Karst peaks of Yangshuo. We have 24 luxury villas all decorated in Chinese style but to high western standards.Our adjoining farms provide produce for our organic restaurant where you can enjoy both Chinese and Western food. You can venture into our strawberry fields and pick strawberries to enjoy with chilled champagne in your private whirlpool bath. Or take advantage of the passion fruit vines overhanging our restaurant.We have extensive travel services and local knowledge, bike rental and a pool and table tennis table. If you're looking to escape from city life, Yangshuo Mountain View Retreat is the perfect getaway. Perched near the Moon Hill Park and surrounded by towering limestone peaks, you'll experience views that have inspired poets and artists for millennia. Built with great considerations for feng-shui, here you can enjoy the beauty of nature, tradition and local culture in harmony. We can help you organize activities like cycling, hiking, rock climbing, bamboo rafting, Chinese cooking lessons, kung fu and Tai Chi lessons, and lots of other excursions. Our staff can arrange taxis, tickets to the Sound and Light Show, as well as train, bus and plane tickets.No matter how small the detail might be, we are here to make your experience at Mountain View Retreat one that you will want to come back to and to tell your friends about. ... more   less 
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