December 28, 2012
I found Jack through Trip Advisor and was amazed with the reviews that he had got. My wife and I immediately contacted him about three months before our trip, and as we were travelling with a toddler and could only travel half-days, he made sure that the itinerary was time-sensitive. We wanted to take boats up and down the river, and he showed all of the costs up front with no hidden fees or other agendas. He also answered our concerns about travelling in a car with a toddler by purchasing a baby car seat for us and for future customers.
All was fine until we got there and two things happened:
1) The weather turned cold, damp and rainy
2) The boats were not suitable for wee toddlers.
So one day before Jack was to pick us up, he and I had a phone call, and with great patience, cancelled two of the three days but made sure that on the third day that his colleague Karen would take us through the Yangshuo countryside by car.
We had an amazing trip. Karen picked us promptly at the appointed time, and took us to three villages, the Dragon Bridge and let us see amazing vistas. We also had the serendipitous luck of having the driver be our babysitter while my wife and I wandered the villages wih Karen. They both were incredibly patient as my daughter became fussy and moody as the trip wore on. To top it all of Jack had made sure that a baby car seat was at hand as PROMISED!!!
If we ever get a chance to go back to Yangshuo, we are going to be sure that we will use Jack's services again. He is personable, prompt and delivers what he promises.
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