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“DO NOTstay here”

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Sinotrans Huangshan Jianguo Hotel
Ranked #168 of 493 Hotels in Huangshan
Reviewed November 7, 2012

Our tour agency pre-booked a 3 star hotel here, we read the reviews and they were terrible so we decided to book something ourselves. This hotel is allegedly a 5 star hotel and good price so we booked it. It wouldn't meet a 3 star by western standards. No staff speak english, reception staff are rude and we would have been lost if it wasn't for our guide who could translate. Our guide helped us to pre-order dinner from the restaurant, which came to our room that evening. Two waitresses came with 2 trays and one waitress accidentally dropped her tray on the floor in our room, the containers of sauce- ketchup and brown sauce were all in the carpet. She was embarrassed but we didn't say anything as we didn't want to make her feel bad. She cleared a bit of the mess and left the room. We sat waiting for 20 minutes with the mess on the floor until one came back with new sauce and cutlery. The mess still on the floor. We signalled that someone needed to clear it up, as they hadn't yet ordered housekeeping! Housekeeping eventually came and cleared some of it up.

The next morning in reception, our tour guide met us and said that WE needed to pay 100 RMB as we had spilt food on the carpet. Of course we were furious and insisted to speak to the manager who gave a feeble apology, and said that the worker must have lied.

I also prepared some clothes to go for same day laundry, I filled in the form and put the clothes in the hotel laundry bag. I explained to the guide that we need laundry done today. Reception asked me to bring down the laundry. I went to the room and got the bag and brought it back down to reception. The reception lady called over a housekeeping lady who took the bag and was starting to tip the bag upside down on the reception counter to count my laundry items. I couldn't believe such a thing! I shouted that no one needs to look at and count my underwear in the middle of the reception! She took the bag and counted around the corner. Yeah this is really 5 star service! Not!

After our tour that day the manager sent his apologies by sending some fruit to the room. That acknowledged that they took our complaint seriously, but still we would never reccomend this hotel. Of you want service, go somewhere else!

  • Stayed: November 2012, traveled as a couple
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3  Thank Travelling-couple999
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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6 - 12 of 34 reviews

Reviewed October 6, 2012

I have booked the hotel through ctrip.com and there was a counter specially for ctrip.com customer. We even had a free upgrade of hotel room. The room is clean and spacious. As the hotel is located at the entrance of Huangshan, it is very convenient to take a transport up the mountain.

The hotel has got excellent staff. The staff gave us detailed information on how to go about visiting Huangshan. The hotel had also prepared a lunch bag for us to bring up the mountain.

I would highly recommend this hotel to anyone visiting Huangshan.

  • Stayed: September 2012, traveled with friends
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Thank Carol_Travelling
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 15, 2011

The bed at this hotel was hands down the most comfortable bed that we slept in, in all of China. The western rooms felt like you were staying in a lodge. The only issue was that we could only order off the western menu in the restaurant, despite the eastern menu being available in English in the room. The western food was nearly inedible, should have chanced it with the eastern food.

  • Stayed: May 2010, traveled as a couple
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2  Thank ChicagoNoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 11, 2010

I stayed here one nigt before going into mountains next day. Last year stayed Huangshan Huanqiu Gujing Hotel in same city (which was OK); but this time got advised to stay this Sinotrans Huangshan Jianguo Hotel. The general rating from my side is better then average; also breakfast more western style. Al in Al a pleasant stay and good value for money

  • Stayed: July 2010, traveled solo
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1  Thank globetravelerNL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
A TripAdvisor China Member
Reviewed February 7, 2016 via mobile
Google Translation

Stayed: November 2015, traveled with friends
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
A TripAdvisor China Member
Reviewed November 8, 2015
Google Translation

  • Stayed: November 2015, traveled with friends
    • Value
    • Rooms
    • Service
Thank A TripAdvisor China Member
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Reviewed October 26, 2015
Google Translation

Room Tip: 酒店外的黃山景色,服務很熱情
See more room tips
  • Stayed: October 2015, traveled with friends
    • Value
    • Cleanliness
    • Service
Thank JerryBeckham
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Sinotrans Huangshan Jianguo Hotel

Address: Tangkou Town, Huangshan 245800, China
Location: China > Anhui > Huangshan
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant
Hotel Style:
Ranked #168 of 493 Hotels in Huangshan
Price Range: $32 - $50 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sinotrans Huangshan Jianguo Hotel 4*
Number of rooms: 142
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