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19 - 24 of 1,139 reviews
Reviewed November 5, 2019

8 nights and 9 days was not enough.
I could live in this hotel. Loved every minute of it. Food and beverage was outstanding. Actually the place is a bargain if you consider what you are receiving. A vehicle, driver, guide, beautiful big room, great food and wine.

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank Compass18260152513
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Atacama Hotel & Spa, responded to this reviewResponded November 12, 2019

Dear Compass18260152513:

Thank you very much for your wonderful review!

We are delighted to hear how much you enjoyed your stay at Tierra Atacama and that the 9 days you spent with us were not enough!

We will definitely be waiting for your next trip to Tierra Atacama, Tierra Chiloé or Tierra Patagonia!

Warm regards,

Cecilia - Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 24, 2019

We came to Atacama as a couple to visit the region and fell in love with Tierra Atacama. Amazingly beautiful hotel, location and views, staff very friendly and caring, food and drinks just perfect.
Excursions were plentiful and superbly organised.
All inclusive, including yoga lessons facing the volcanoes and the Andes!
We will definitely come back with the rest of our family, this was the most enjoyable stay we ever had in a hotel

Date of stay: October 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank marchX9899QS
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Atacama Hotel & Spa, responded to this reviewResponded October 25, 2019

Dear marchX9899QS:

Thank you so much for your great review!

We are delighted to hear how much you loved your stay at Tierra Atacama!

We will be thrilled to welcome you back sometime soon at Tierra Atacama, Tierra Chiloé or Tierra Patagonia!

Warm regards,

Cecilia - Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 16, 2019

Overall excellent stay. The food was amazing, and we particularily appriciated the chance to try local delicacies such as Patagonia Hare. The building is beautifully designed and the excursions were excellent - the guides really love what they do, and it shows in their work.

Date of stay: October 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with this hotel
Thank klanskail
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Atacama Hotel & Spa, responded to this reviewResponded October 18, 2019

Dear Klanskail:

This is our Tierra Atacama platform, however, thank you so much for this review about Tierra Patagonia.

We are delighted to hear that your stay at Tierra Patagonia was fantastic and that you were able to taste the local flavours.

We sincerely hope to welcome you back in the near future.

Warm regards,

Cecilia - Guest Service

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 11, 2019 via mobile

We stayed at Tierra Atacama for 4 nights in September. Pickup from Calama airport was on time, with a friendly driver. Our room was great, very comfortable bed, wonderful bathroom with indoor/outdoor shower and a spectacular view of Licancubar Volcano right from the room. The hotel lounge and dining room are beautifully decorated and every meal we had was great - we tended to order off the alternative menu. Can recommend the the local ice-cream - it was delicious! Restaurant staff were very attentive.

All the staff we encountered during our stay were friendly and welcoming. Guide Alejandro was so enthusiastic and a lot of fun and guide Marcella is so knowledgeable. We really enjoyed our 4 tours over the three full days we had there - Atacama has such spectacular scenery. It’s a photographers dream. On three of our tours, we were the only travellers and the fourth just had an additional couple. Glad we took lots of layers of clothes as it was freezing when up very high. Even eating on the full day trips was well catered for - the guide and driver set up a very comprehensive table of food. On our Altiplano tour it was probably over catered for just two travellers as there were literally about 10 hot/cold dishes to choose from. Lunch was very good although we would have been happy with just a sandwich. Hope the huge amount of leftovers didn’t go to waste....Went into San Pedro one afternoon and the hotel provides a convenient drop-off/pick-up service. We didn’t have time to use the spa or pool, although they looked very inviting.

Transfer back to the airport was very early as we had a 7:30am flight, but we were provided with a very tasty breakfast bag.

Wished we had had more time here, including more downtime to enjoy the hotel. Hope we’ll return one day.

Date of stay: September 2019
Thank oneidin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Atacama Hotel & Spa, responded to this reviewResponded October 14, 2019

Dear Oneidin:

Thank you very much for your fantastic review!

We are delighted to hear that you had a wonderful stay at Tierra Atacama!

It is great that you loved your room, the excursions, the food and our overall hotel service.

We would be thrilled to welcome you back for more adventures at Tierra Atacama, Tierra Chiloé or Tierra Patagonia!

Warm regards,

Cecilia - Guest Service

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Reviewed October 3, 2019 via mobile

We stayed here for three nights. From beginning to end the hotel oozed quality.

The hotel tries to be environmental and has substantial solar panels as well as asks guests to be mindful of the environment through using refilling stations etc.

The room was spacious and well designed. We were lucky enough to have a room facing mount doom which made for an extra special perspective. The inside outside shower was a nice touch as was the quality of the products ... presented in big bottles that they refill - a tick for the environment.

The food was consistently good. Eating two three course meals a day was a bit much and we quickly discovered the “alternative menu” with less rich options like sandwiches etc. The wine and beer were all very good - I think this hotel has substantially changed my view of Chilean wine!

We went on a few trips - two cycle ones, one to moon valley and the evening tour to the tourist observatory. The bikes were very well maintained although all street cred is lost by the legally required fluorescent jacket you have to don! Moon valley was a good intro and the star evening was also fine. All the guides were keen and eager - and happy to share their knowledge.

The spa area is a nice addition although the outside pool is a tad too cold to get in. Its easy enough to nip to the inside pool if you want to wet your feet while sitting on the veranda so no real issue.

The main hotel staff were fabulous. Always available to answer anything. Super helpful in all regards. A few nice touches such as sun tan lotion available at reception and having the room available until we left for the airport further made a positive impression.

A few comments for the hotel to think about (to be taken in the context of my 5 star rating)

- if environment is front of mind, please think about not sending vans out to follow the cycle trips. Feels like wasted exhaust fumes. If the need to be proximate is that important, at least ask all the drivers to turn their engines off and not leave them idling for long periods as we often saw. This applies to the drivers who are parked by the gates as well.

- in the same regard - can you install buttons on the jacuzzis and fountains in the spa? They are often left for long periods not used.

Date of stay: October 2019
Thank Y8689CIdebbiew
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Cecilia T, Guest Service at Tierra Atacama Hotel & Spa, responded to this reviewResponded October 4, 2019

Dear Y8689CIdebbiew:

We are thrilled to hear how wonderful your stay at Tierra Atacama was!

It is great that you loved our cuisine, the chilean wine, your room and specially the hotel service! We will let our staff know how happy you are.

We also thank you for your input, which we definitely will take into consideration.

Hopefully we will have the joy of welcoming you back sometime soon to Tierra Atacama, Tierra Chiloé or Tierra patagonia for new experiences!

Warmest regards,

Cecilia - Guest Service.

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