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“The finest hotel in Chile”

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Awasi Atacama - Relais & Chateaux
Certificate of Excellence
Reviewed February 20, 2014

I was expecting Awasi to be a terrific hotel because of all the outstanding reviews I had read over the past few years. It surpassed my greatest expectations.
The property,is simply stunning. Every detail is so artistic and beautifully thought out. There are several wonderful ,sitting areas so it is difficult to choose which to enjoy first.
The staff exhibits great warmth and hospitality. They are fluent in English. They are always wanting to anticipate your needs.
The food is very good and the house wines are some of the very best we had in all of Chile. I had spent many days exploring the wine region,of Chile on this trip.
Included in the all inclusive price are the excursions of which there are many to choose. Each couple has his own guide and driver. This is a unique offering for Chile and makes each person's experiences more meaningful . The places to visit in the region are so beautiful and unique in the world
I know their new property in Patagonia will be equally superb because of the personalized attention.
The general manager is a man of great warmth, taste, refinement and intelligence.

Room Tip: Stay in room one of you can afford the superior Round room. There are three large rooms of this typ...
  • Stayed: February 2014, traveled as a couple
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Thank Joan K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded March 19, 2014

Dear Joan,

Wow, to be called “The finest hotel in Chile” is definitely something to brighten ones day with.

The entire staff could not be happier to have read these comments and we remember you so well. At this moment our GM, is currently blushing from your praises. He also says that was great having dinner with you and Thomas and also seeing you in Santiago.

We could not have had a better Awasi guest as yourself and enjoyed taking pictures throughout the Salar de Atacama with you.

We are truly happy that your time with us was one of the best during your lengthy stay in Chile. When we hear back from our guests to know that Awasi has impacted their trip in such a way, it validates the hard work that our team presents each and every day.

We cannot wait until we can welcome you to Awasi Patagonia to show you this property and once again, surpass your expectations.

Best Regards,

Awasi Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviewed February 18, 2014

What an exciting place St Pedro Atacama is and what a hotel The Awasi is.
From the minute you arrive you are looked after, nothing is too much for the staff.
We had one of the larger rooms across the road from the main hotel which has 8 rooms in all, each with your own guide and vehicle, we had Pierre who was not only a wonderful guide but a fantastic photographer,so make sure if he is your guide get him to take some pictures. All the trips we went on were wonderful,they are tailored to your fitness and desires.
We also were taken to The Observatory which was so interesting due to the clearness of the air and the position of Chile.Our guide there lacked fluent English. Other people went to star watch with Jorge and said it was a fantastic experience.

  • Stayed: February 2014, traveled as a couple
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Thank pennytourslondon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded March 19, 2014

Dear Penny,

Thank you so much for your comment and of course for naming us “Amazing Awasi”.

Your comments are very valuable to us and they surely help us in attaining the level of service we set out to provide our guests.

Pierre sends his best and thanks you for regarding his photography skills in that manner.

We would love to welcome you to Awasi Patagonia in a near future and when you are ready, do not hesitate to contact us at anytime.

Warm Regards,

Awasi Team

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Reviewed February 9, 2014

We stayed 5 nights in a retangular suite in the area where the reception is located. We had a very spacious suite which we very much enjoyed. We also like the outdoor shower. The one thing we liked a little less was the lack of airconditioning. It was so warm that it was almost impossible to get the room cooled even with all curtains closed. But that was the only thing! Wow, what a place. Very good service in the main area, especially by Son, Xavier and off course Dejan, the Croatian winewaiter. He had a very personal way of approaching his guests with his love for wine, humour and interest in his guests. Compliments, Dejan! The food was very fresh, mostly local produce and beautifully presented. Nice selection of drinks and wines. Good buffet breakfast. The outings where amazing. Our guide, Dutch speaking Lea, was just amazing. She has lived here for 17 years and knows everybody and knows much about the area, the people and was anticipating every wish or ochange in the program due to illness of one of us. Nothing was too much for her and we had a great time. We will never, never forget our trip to the Miscanti volcano and our daytrip to Caspana driving past the snowcapped volcanos. It was just amazing. My partner also visited Arco Iris valley with hills and rocks all possible colours. We really can recommend Awasi Atacama! Thank you so much for hosting us!

  • Stayed: January 2014, traveled as a couple
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Thank EmotionsTraveler
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded February 19, 2014

Dear Guest,

Thank you very much for your wonderful feedback.

We are truly happy that your time with us was an “Unforgettable experience”…when we hear back from our guests to know that Awasi has impacted their trip in such a way, it validates the hard work that our team presents each and every day.

We appreciate your honesty on how you felt during your time at the suite. Our rooms are made out of adobe, wood and stone and naturally retain the cool air, providing a very comfortable environment. However, for those that require a bit more cooling we can provide fans upon our guests’ request at reception.

Lea and the rest of the team send their best over to you and your family.
She also remembers you and the expression on your face when you saw that breathtaking image of Miscanti…amazing sight, right? There is so much more to see at the desert and we are more than happy to show you around.
Feel free to reach out to us whenever you are ready to come back.

Warm Regards,

Awasi Team

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Reviewed January 9, 2014

Accomodations: The room was immaculate upon arrival and left in great condition after the daily service. I personally loved the fresh rica rica tea that was waiting for us in the room when we arrived. The water left near the bed, and the humidifier was a detail that made sleeping more comfortable as we adjusted to the dry air.

Restaurant: In general, we felt the restaurant was perhaps the highlight of Awasi. The bartender was very helpful for choosing and making drinks which incorporated the local flavors, and was just pleasant to speak with and attentive to every detail. The restaurant manager and all of his staff were professional, very helpful and very friendly. We cannot say enough good things about the food. Every single meal was cooked to perfection and delicious. It is important to include local food and local flavors, which was very evident on the menu. Breakfast is simple and delicious.

Excursions: In general, we were happy with the excursions. The highlight was the horseback riding excursion to the Death Valley. The only negative experience we had was the coordination of the excursions. We booked our room via email, and were assigned our personal concierge. Two weeks before arriving, we sent her a list of our desired excursions. About three days before arriving, we sent her a follow-up email to confirm if we would be able to participate in the excursions we had chosen. She said that we would have time to discuss excursions with our guide upon arrival. Upon arrival, we were told that our top choice of excursions was closed due to weather conditions. While we completely understand that we cannot control what happens in nature, it would have been nice to know that the road was closed before arrival; managing expectations is very important, particularly when one is on vacation and planning a “once in a lifetime trip”. This same exact comment was made to us by two other couples who were guests of the hotel. All of us felt that the communication before arrival to the hotel was lacking, and that their personal concierges seemed out of touch with what was happening at Awasi.

Additionally, we were not very impressed with our guide. We felt pressure from my guide to participate in excursions which were shorter and closer to the hotel, allowing her to finish her day earlier. Another couple staying in the hotel had the same comment, they felt pressure to do shorter half day trips, and they, like us were disappointed that they did not have even one sunset tour.

In short, our trip was incredible, and we have recommended the hotel to others. Our advice would be to deal directly with management in San Pedro, and to plan the excursions before heading to the hotel.

  • Stayed: August 2013, traveled as a couple
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1  Thank HaBeenthere
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded January 13, 2014

Dear Guest,

First and foremost, we graciously thank you for taking out the time to provide us with a lengthy and detailed review. We appreciate your comments and proposals submitted to us regarding the improvements that we should make. Such feedback is absolutely wanted and needed – not many people provide us such a great insight into their experience.

Since the time you visited us in August , we have already implemented some changes within the staff in our office in Santiago and I trust that communication errors detected at that time are no longer occurring.

We know that when you visited us during those dates in August , unfortunately some of the tours had to be canceled at the last minute because of climatic factors. We understand the frustration that can be generated considering that our guests come to Atacama with extremely big expectations to explore one of the most amazing corners of the World .

However, keep in mind that at Awasi we give full priority to the physical safety of our guests, which we did mention to you and your boyfriend at the time. Therefore, when local authorities advise against visiting certain areas of the desert that are deemed unsafe, we prefer not to.

During your time visiting us, there were unexpected snow storms at the Altiplanic region, which is why the authorities advised us not to take our guests there. This information was not something that we knew ahead of time but rest assured that if we did, we would have contacted you prior to your arrival. We hope that the alternative options provided were of great enjoyment to both of you.

We recall that you thoroughly enjoyed our restaurant and the local fare we provided with a nice international “twist” to each plate. It would really be great to welcome you back and present to you the most up to date menu options and bar menu at either Awasi Atacama or Awasi Patagonia. Please, feel free to reach out to us so we may appropriately coordinate the trip with you. I am sure this time around that you will be pleasantly surprised!

Warm Regards,

Awasi Team

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Reviewed January 7, 2014

As I review my memories of the staff, the accommodations, the food and excursions I have a hard time thinking of "suggestions" I might make for improvement. The staff is friendly and genuinely interested in seeing that you have the best possible experience. The excursions were memorable and the kitchen was more than anxious to please. These folks set a very high standard.

  • Stayed: December 2013, traveled as a couple
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Thank David H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded February 19, 2014

Dear David,

Thanks a lot for sharing your feedback with us!

Your comments are very valuable to us and they surely help us in attaining the level of service we set out to provide our guests.

We would love to welcome you to Awasi Patagonia in a near future and when you are ready, do not hesitate to contact us at anytime.

Warm Regards,

Awasi Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed January 7, 2014

I can't say enough good things about the Awasi and its wonderful staff. The hotel is beautifully designed, elegant and comfortable and in harmony with its stunning location. Everything is run perfectly with such attention to detail, they take care to think of everything before you've even realised you need it. Having your own personal guide to take you into the amazing Atacama is uniquely special. The food and wines are delicious and, again, prepared and selected with great care. Add to this the most friendly, personal service from every single member of staff and you have a very special hotel which I hope very much to go back to one day. Thank you, Awasi!

  • Stayed: January 2014
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Thank Martina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded February 19, 2014

Dear Ms. Martina,

Thank you for such a lovely comment!

We sure can’t say enough good things about you too. It was a pleasure having you at our hotel last month and cannot wait to show you what we have in store for you at Awasi Patagonia. If you think that this was paradise, you will be stunned at the Chilean Patagonia.

We’re very happy to see that you were able to enjoy the true delights of the Atacama Desert.

Feel free to reach out to us and get your next trip planned via your own Personal Reservations Assistant.

Warm Regards,

Awasi Team

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Reviewed January 2, 2014

My husband and I spent 5 nights at Awasi Atacama in December 2013. We thought everything was perfect and awesome. Service was more than great. All staff is caring and attention to detail is a trademark at Awasi. This trip is perfect for couples that want to spend time together without too many people around. We love that! Our guide really made a difference! His name is Pierre Muñoz and inspite of his youth, he knows a lot about geology, history, animals and he also knows how to motivate and to give us space at the same time. He took us to a Vulcano crater (Láscar) at a 5500m altitude. We couldn´t believe we made it! Thanks to Pierre, the greatest guide ever.

  • Stayed: December 2013, traveled as a couple
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Thank Christianne B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded January 17, 2014

Dear Christianne,

Thank you very much for your comment. Now, how “awesome” are you and your husband for doing that hike up to Lascar? We sure think it is a very wonderful experience to go through while being here.

Pierre sends his best and we must say, he is a great judge of character. He wouldn’t have pushed you and your husband to hike up the volcano if he did not think you were both able to do so. Doesn’t it feel great to get up there and see the far away areas of the vast Atacama Desert?

Please feel free to come back to Chile and visit our newest property – Awasi Patagonia, where you can really push yourselves even more. Maybe do the W Circuit? Go horse-back riding on our own private reserve…the list can go on and on.

Warm Regards,

Awasi Team

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Additional Information about Awasi Atacama - Relais & Chateaux

Address: Tocopilla 4, San Pedro de Atacama, Chile
Phone Number:
Location: Chile > Antofagasta Region > San Pedro de Atacama
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 Romantic Hotel in San Pedro de Atacama
#1 Luxury Hotel in San Pedro de Atacama
#2 Family Hotel in San Pedro de Atacama
Price Range: $1,372 - $2,450 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Awasi Atacama - Relais & Chateaux 4.5*
Number of rooms: 10
Official Description (provided by the hotel):
Luxury lodge located in the Atacama Desert, Chile. Only property in the region to be an affiliate of Relais & Chateaux. With only 10 ample rooms, we provide tailor-made experiences, assigning a private guide and a 4x4 vehicle to each room. ... more   less 
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Also Known As:
Awasi Hotel San Pedro De Atacama
Awasi San Pedro De Atacama
Awasi Atacama - Relais & Chateaux San Pedro De Atacama, Chile

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