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Awasi Atacama - Relais & Chateaux
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Reviews (582)
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Reviewed May 30, 2013

Our family of two couples and 26 year old son stayed at Awasi for a week in May 2011. It is a true paradise in the desert. We could have stayed a month! From the moment we were picked up at the airport, we were treated like royalty. Even drive to the resort was accompanied with a running commentary by our wonderful guides. Our arrival was so welcoming and settling in was very easy. The room was very comfortable & well appointed. The staff were always attentive but never intrusive. Our guides were brilliant - a fountain of knowledge and they took us on as many trips as we could fit in the available hours. Our passion for photography was acknowledged and we were taken to some of the most striking scenery on the planet. Wherever we were taken we were the only folks to be seen. We cannot speak highly enough about the outings. Our family of five was split into two vehicles for extra comfort. We watched groups from other high end hotels crammed into large vehicles. We loved every moment at Awasi and the Atacama and would recommend the resort to everyone. 5 stars is not enough! Annette E

  • Stayed: April 2013, traveled as a couple
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Thank AE36
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded July 1, 2013

Dear Annette,

Thank you so much for the great remarks on your stay with us.

Great to hear that you and your family had a great time at our oasis in the desert.
We are constantly striving to provide all of our guests a unique, first class experience while staying with us.
The entire staff at Awasi is elated to had been able to be a part of your journey and wish you all the best. We hope to welcome you and yours, back to Atacama or our future project in the Patagonia.

Sincerely,

The Awasi Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 17, 2013

Awasi is a unique place in a very remote yet beautiful part of Chile. The hotel is like an oasis, welcoming you with wonderful service, delicious wines, and a lovely atmosphere. The attention is top-notch, with special nods to Vicky and the lovely gentleman from Croatia. You will feel like royalty here and won't believe that you are in such an extreme desert environment! My husband and I had an amazing experience here and hope that everyone is as fortunate to have the chance to visit Awasi.

  • Stayed: May 2013, traveled as a couple
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Thank paige_davis24
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded May 31, 2013

Dear Ms. Davis,

Thank you so much for this great feedback!

It brings us great joy to see that you were able to see how unique of a place we truly are in the Atacama Desert. The entire team sends you their best and are happy to know you have such fond memories of us.


They are ready to welcome you back with our signature Rica-Rica lemonade to refresh you, upon arrival. We remember how much you loved it!

Given, that you have enjoyed our concept in Atacama, we know that you will love heading down to the south of Chile…to the Chilean Patagonia that is! Awasi Patagonia, will be opening up by mid-November so get your dates set and let us know when you are ready to visit.

See you soon,

Awasi Team

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Reviewed May 6, 2013

If you can spare the extra cash there is no other choice then the AWASI, welcoming you to your home in the desert. Rooms are beautifull ( round rooms are only for single use, otherwise a bit small), the staff (specially the Croatian Bar tender) is very nice indeed, well, the cook could go for some training somewhere else, we found most of the meals not on the Relais and Chateaux side. But the staff and the wine made up for this. Special thanks to the charming boy band, they where great and well, if you come to Atacama for once in a lifetime, go to AWASI, your home from home.

  • Stayed: May 2013, traveled with friends
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Thank IbnBatutta3000
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded May 10, 2013

Dear Guest,

Thank you very much for your feedback.

We appreciate your comments and your honest tale of your time with us.

Wonderful knowing that you truly felt you were in your “home away from home” – we are always striving to provide this level of comfort to all of our guests.

At this time, we would like to touch base on your observation of our chef and his qualifications. Being an Executive Chef at a Relais and Chateaux property entails not only the responsibility of providing high-quality international delicacies to our guests, but to mainly showcase the charm that local products can truly have. In order for him to be able to maintain his status as the Executive Chef, there are rigorous periodical supervisions from inspectors that he must pass. Each time, passing these tests with significant scores. Not only has he been certified in his field but noted and praised for always striving to satisfy everyone with his culinary preparations.

We are very sorry that your expectations in the culinary part of your experience with us was not met but we hope you may understand that the cuisine presented is a true showcase of the local ingredients. We are not the normal Relais and Chateaux property and/or restaurant in a city like NYC or Paris. With such dishes, we are trying to transmit the Atacama’s culture via its local fare so our guests may enjoy their journey through their senses. Of course, our motto is to always present such local dishes but always keeping in mind that we are able to adapt them depending on each person’s personal preference.

Please keep us in mind for your next trip back to Chile as we would hope to welcome you once again.

Warmest Regards,

Awasi Team

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Reviewed April 24, 2013

We have just returned from 5 nights of complete luxury at Awasi and are missing it! We were a group of 4 (2 couples) and were able to experience both the Rectangular Suites and the Super Round Suites during our stay - both of which were spacious, elegantly decorated and very well appointed. The staff provided a personalised and attentive service throughout, without being overbearing, and nothing was too much trouble. Our rooms were serviced regularly and discreetly. Our guide (Pierre) was excellent and extremely knowledgeable. He provided fantastic day trips which included biking, hiking and horse riding in between sharing the amazing scenery, salt lakes, hot springs, geysers and wildlife with us. Having a private car meant that most of the time we rarely saw other groups, providing a much more personal experience. We were extremely impressed with all there was to see in the Atacama (it is so beautiful!), and were grateful that the planning of Pierre and the Awasi staff enabled us to fit in so much during our stay. And we were still able to feel like we were on holiday by relaxing around the pool in the afternoons, enjoying drinks around the fires in the evenings and sitting down to delicious food at every meal. All in all we loved our time at Awasi and will definitely be recommending it to others! The Whites

  • Stayed: April 2013, traveled as a couple
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Thank Katrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded May 6, 2013

Dear Katrina,

Thank you for the lovely feedback.

We are overjoyed that not only you but your group had a great time at our oasis in the desert.

Pierre sends his best to you and is really happy to know that his job was well executed. He wants you to know that his favorite time during your excursions was when you would all arrive at the planned location and you would all be surprised to see there was nobody else there.

Our goal is definitely to provide a truly tailor-made experience to all of our guests but not be over-bearing and is great to see you were able to notice this detail. If you loved Awasi Atacama, you will also enjoy the experience at Awasi Patagonia.

We hope to welcome you and your friends as well.

Warm Regards,

Awasi Team

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Reviewed April 23, 2013

We stayed in Awasi for 4 nights and 5 days and we just loved it.
We were met by our guide and driver in the Calama airport and from that moment on we were pampered 24 hours a day. There are no words to describe the beauty of the Atacama desert and to be taken by private car to places where no or hardly any other tourists are around is sheer happiness.
The entire staff of Awasi is trying hard to make your stay as smooth and unforgettable as possible and if ever something does not work out 100%, everything is being organised to correct this.
Awasi is not cheap, but if you can afford it, go for it. We absolutely hope to come back here in future.

Room Tip: We recommend a superior round room in the main part of the hotel.
  • Stayed: February 2013, traveled as a couple
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Thank snorringBommel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded May 6, 2013

Dear Guest,

Thank you very much for your comment.

Truly great to see those that have been touched by the Awasi experience and have really enjoyed it.

It is not just a trip to the driest desert in the world but really a once in a lifetime journey for some. You mentioned that you would like to return and we would love for you to do so. We just love to show our guests the hidden gems of the Atacama, the hidden secrets that we like to keep to ourselves. We are delighted to see that you see the advantage that it is to have your own tour guide and vehicle.

We would be honored if you would return to Chile and also see our new project, Awasi Patagonia. Maybe, you can make it to both Atacama and Patagonia?

See you soon!

Awasi Team

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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