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“Lovely & luxurious...” 5 of 5 bubbles
Review of Awasi Atacama - Relais & Chateaux

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Awasi Atacama - Relais & Chateaux
Certificate of Excellence
Santiago, Chile
2 reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Lovely & luxurious...”
5 of 5 bubbles Reviewed April 24, 2013

We have just returned from 5 nights of complete luxury at Awasi and are missing it! We were a group of 4 (2 couples) and were able to experience both the Rectangular Suites and the Super Round Suites during our stay - both of which were spacious, elegantly decorated and very well appointed. The staff provided a personalised and attentive service throughout, without being overbearing, and nothing was too much trouble. Our rooms were serviced regularly and discreetly. Our guide (Pierre) was excellent and extremely knowledgeable. He provided fantastic day trips which included biking, hiking and horse riding in between sharing the amazing scenery, salt lakes, hot springs, geysers and wildlife with us. Having a private car meant that most of the time we rarely saw other groups, providing a much more personal experience. We were extremely impressed with all there was to see in the Atacama (it is so beautiful!), and were grateful that the planning of Pierre and the Awasi staff enabled us to fit in so much during our stay. And we were still able to feel like we were on holiday by relaxing around the pool in the afternoons, enjoying drinks around the fires in the evenings and sitting down to delicious food at every meal. All in all we loved our time at Awasi and will definitely be recommending it to others! The Whites

  • Stayed April 2013, traveled as a couple
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Katrina S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, May 6, 2013
Dear Katrina,

Thank you for the lovely feedback.

We are overjoyed that not only you but your group had a great time at our oasis in the desert.

Pierre sends his best to you and is really happy to know that his job was well executed. He wants you to know that his favorite time during your excursions was when you would all arrive at the planned location and you would all be surprised to see there was nobody else there.

Our goal is definitely to provide a truly tailor-made experience to all of our guests but not be over-bearing and is great to see you were able to notice this detail. If you loved Awasi Atacama, you will also enjoy the experience at Awasi Patagonia.

We hope to welcome you and your friends as well.

Warm Regards,

Awasi Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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502 reviews from our community

Traveler rating
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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (91)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Luxembourg City, Luxembourg
Level Contributor
121 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 62 helpful votes
5 of 5 bubbles Reviewed April 23, 2013

We stayed in Awasi for 4 nights and 5 days and we just loved it.
We were met by our guide and driver in the Calama airport and from that moment on we were pampered 24 hours a day. There are no words to describe the beauty of the Atacama desert and to be taken by private car to places where no or hardly any other tourists are around is sheer happiness.
The entire staff of Awasi is trying hard to make your stay as smooth and unforgettable as possible and if ever something does not work out 100%, everything is being organised to correct this.
Awasi is not cheap, but if you can afford it, go for it. We absolutely hope to come back here in future.

Room Tip: We recommend a superior round room in the main part of the hotel.
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  • Stayed February 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank snorringBommel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, May 6, 2013
Dear Guest,

Thank you very much for your comment.

Truly great to see those that have been touched by the Awasi experience and have really enjoyed it.

It is not just a trip to the driest desert in the world but really a once in a lifetime journey for some. You mentioned that you would like to return and we would love for you to do so. We just love to show our guests the hidden gems of the Atacama, the hidden secrets that we like to keep to ourselves. We are delighted to see that you see the advantage that it is to have your own tour guide and vehicle.

We would be honored if you would return to Chile and also see our new project, Awasi Patagonia. Maybe, you can make it to both Atacama and Patagonia?

See you soon!

Awasi Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level Contributor
64 reviews
64 hotel reviews
common_n_hotel_reviews_1bd8 42 helpful votes
4 of 5 bubbles Reviewed April 22, 2013

Very luxurious option in San Pedro de Atacama where there are many options available. The ratio of staff to the small number of rooms and therefore guests means that the service is very attentive and effecient.
Our arrival was met with a very warm welcome. Rooms are elegantly appointed in what "could be" an ethnic design for the area although it wouldnt have been out of place in one of the luxurious African Safari lodges.
If youre looking for a luxurious option in SP, this is the place and although its a full board offering it is pricey for what it is. That said, Chile is an expensive destination so this is not out of kilter with the competition.

  • Stayed February 2013, traveled as a couple
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank Griffin257
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, April 23, 2013
Dear Mr. Griffin,

Thank you very much for your comments.

Glad to see that you had a good time at our property and the surrounding sights.

We are always very happy to be able to invite others into our home and make you feel like you too are home.

You did bring up a point that we would like to address: At Awasi we believe that luxury is best expressed not by ostentation, but by the beauty of the simple, comfortable and natural objects that surround us. We never try to be intrusive in our surroundings but to “blend” with the local elements and that is exactly what we have done. Everything from the wood, adobe, décor all around is directly provided by local vendors. Indeed there are some similarities between the native people of the Americas as well as Africa. Although, both locations boast of said parallels, we have definitely not mimicked the décor in any way from such lodges at location.

We are also distinguished by our assignment of a 4x4 vehicle and a guide to each of our rooms. With all of these personalized and tailor-made services, we are still at a lower price point than most luxury level lodges in Africa.

Hopefully, we can welcome you again to our oasis in the desert to show you more of what we can offer or maybe you can visit us at the Chilean Patagonia. Our new lodge is set to open by end of 2013 and will also embody the local essence with typical materials from the area.

Warmest Regards,


Awasi Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Chicago, IL
Level Contributor
37 reviews
37 hotel reviews
common_n_hotel_reviews_1bd8 58 helpful votes
5 of 5 bubbles Reviewed April 15, 2013

This is a delayed review as my family and I traveled to Atacama in May of 2012. It was a delightful experience. We were sad to end our journey to Chile, but even sadder to bid goodbye to Awasi. It was a superb stay. Without a doubt, Awasi earns its stripes as a Relais and Chateaux property and does quite well when compared to its counterparts in other continents. We were impressed by Awasi’s dedication to Atacamian architecture, Altiplano culinary traditions mixed with modern touches, and a relaxed, but attentive hospitality. We had high culinary expectations based on prior reviews, but Awasi met those withstanding the benchmark set by our prior dining experience at Lapostolle in Colchagua valley. Awasi handled our families’ varied dietary preferences with aplomb. Our family opted for the two round rooms enclosed within the same courtyard offering us common outdoor space and privacy. Our round suite was large and well appointed with Atacamian touches; I would prefer if possible, a bit more light in the room at night. The turndown service is unique and I looked forward to the bedtime Atacamian story left on our pillow nightly. Overall, the staff was warm, welcoming, and quite accommodating.

Our daily excursions were private, tailored to our interests and led by very knowledgeable guides Jorge Cornate Fernandez and Gonzalo Dominguez. One of the highlights was the stargazing/astronomy lesson/telescope viewing with Jorge. This close up view of the planets and stars was supplemented with cheese and wine. It was one of my most memorable moments on this trip to Chile. Our excursions allowed for panoramic and unparalleled views of the volcanoes, salt flats, lagoons, wildlife; but the drive to the altiplanic lakes (over 4000 meters in altitude) was decidedly the highlight of our excursions. After undertaking similar trips elsewhere in the world, we were convinced that these two men are very knowledgeable and represent Awasi very well. Do allow yourself a day or two to acclimate to the altitude before undertaking the more strenuous excursions. It was cold at night at the end of may and pleasant during the daytime in the lower altitudes.

  • Stayed May 2012, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank GeorgeThomas
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, April 19, 2013
Dear Mr. Thomas,

Thank you very much for your comments.

Love to see how detailed you have been in regards to your experience with us, although your stay was from May 2012. Truly shows us that your stay with us was a memorable one and really makes us happy. Such a rave review from a well-travelled guest such as yourself, is an honor. You have really been able to see our own essence that sets us apart from other properties and also what makes us unique. Qualifying us a true Relais and Chateaux member.

I could read your journal over and over and it resonates with the way that we feel too. It is wonderful to see how well you have grasped our “home” and we just simply want to welcome you back as it was difficult to say goodbye to you. We hope to also show you around our second “home”, as we are now expanding and opening Awasi Patagonia.

Awaiting your return,

Awasi Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Toronto
Level Contributor
32 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 23 helpful votes
5 of 5 bubbles Reviewed April 11, 2013 via mobile

My wife and I spent 3 days at the Awasi and loved every minute! From check-in to check-out we experienced a five star resort at its finest! Customized excursions, fining dining and extra special attention was the order of the day! We are so glad that we chose the #1 ranked resort on Trip Advisor!

  • Stayed February 2013
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank makarska1997
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, April 16, 2013
Dear Guest,

Thank you very much for your comment.

We are very glad to see that you and your family were able to enjoy your time with us and it was really a pleasure to show you around our town.

Seems like you really got a chance to venture off and see the great sights around the Atacama. This is definitely a truly mystifying place that deserves the time to explore it and take in the magical sights.

We loved the shots you got while on excursion…you seemed to have caught each moment at the right time.

Let us welcome you to your home away from home soon.
.
Warmest Regards,

The Awasi Team!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
new jersey
Level Contributor
27 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
5 of 5 bubbles Reviewed March 28, 2013

Coming to the Awasi with two children and our two mothers, we had very high expectations and the hotel absolutely met them! The hotel is absolutely beautiful and no detail is left unattended. The food is five star and the service fantastic. Jorge, our guide, was amazing with our two kids keeping them active and surprised all the time. Pierre, our mothers' guide, was also fantastic. We stayed for 5 nights which was perfect! I highly recommend the hotel for all ages.

Room Tip: We had room 8 which was very large and perfect for our family of four. While being on the restauran...
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  • Stayed March 2013, traveled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank funtraveler30
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, April 5, 2013
Dear Guest,

Thank you very much for your feedback.

It is so good to see that the entire family had a great time. We understand how difficult it can be to try and coordinate/manage such a trip with all the members of the family involved but we sure hope that we were able to make it easier for you.

The entire staff sends their best and we are all missing the little ones. They seemed to have really enjoyed all the new cool things that Jorge showed them while out on the field. We can’t wait to welcome you all again and be able to show you much more around our home. Maybe, you can pair it up with a trip to Awasi Patagonia, and one of the guides will show you all the greatness of the Chilean Patagonia.

We send our warmest regards,

Awasi Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York
Level Contributor
3 reviews
5 of 5 bubbles Reviewed March 22, 2013

Awasi well deserves all of the accolades it has been receiving. Having just returned from vacation there, we were exceptionally pleased with the very personalized service that was offered by the entire staff. My husband's interest is photography and our guide, Rosa, did everything in her power to insure that he photographed this magnificent landscape at the best time of day. The food is fresh, varied, delicious and beautifully prepared. If you are looking for a truly luxurious experience that is personally geared to your desires and level of activity there is no other place to go. Thank you again to all the staff. Marcia and Marc Kirschner

Room Tip: We stayed in room #3, a superior round suite, and I would highly recommend it
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  • Stayed March 2013, traveled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank bertieNewYork
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Manager at Awasi Atacama - Relais & Chateaux, responded to this review, March 27, 2013
Dear Mrs. Kirschner,

Thank you very much for taking time out of your schedule to provide us with your useful comments.

We are so glad to hear that everything went well during your trip with us and it was a true pleasure showing you around our “piece of heaven”. Rosa sends her best as the rest of the team but we also wanted to invite you to come back soon. She really enjoys photography as your husband and given the great natural lighting available, it sure is a great spot for wonderful shots. By the way, we would love to see what he captured – tell him not to be shy and share them with us…well, with all of us for that matter.

Our warmest regards from sunny Atacama!

Awasi Team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Awasi Atacama - Relais & Chateaux

Property: Awasi Atacama - Relais & Chateaux
Address: Tocopilla 4, San Pedro de Atacama, Chile
Phone Number:
Location: Chile > Antofagasta Region > San Pedro de Atacama
Amenities:
Bar / Lounge Business Center with Internet Access Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Luxury Hotel in San Pedro de Atacama
#1 Romantic Hotel in San Pedro de Atacama
#2 Family Hotel in San Pedro de Atacama
Price Range (Based on Average Rates): $$$$
Hotel Class:4.5 star — Awasi Atacama - Relais & Chateaux 4.5*
Number of rooms: 8
Official Description (provided by the hotel):
Luxury lodge located at the Atacama Desert, Chile. Only property in the region to be an affiliate of Relais & Chateaux. With only 8 ample rooms, we provide tailor made experiences, assigning a private guide and a 4x4 vehicle to each cottage. ... more   less 
Also Known As:
Awasi Hotel San Pedro De Atacama
Awasi San Pedro De Atacama
Awasi Atacama - Relais & Chateaux San Pedro De Atacama, Chile

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