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Awasi Atacama - Relais & Chateaux
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Reviews (583)
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Reviewed October 8, 2012

We had a brief two-night stay at Awasi and really loved our time there. We second many of the other reviews written here about the outstanding accommodations, food, and overall warmth and enthusiasm of the staff. Having arrived at Awasi after a tour in northwest Argentina and a drive across the Andes to Chile, we were pretty exhausted. Our guide Mabel, however, suggested a series of half-day excursions, which minimized travel time and enabled us to enjoy things like horseback riding and cycling, while also giving us plenty of time to simply relax and enjoy the amenities of the lodge.
There was a minor snafu with the failure to recognize the terms of our reservation when we checked in, but the always positive and hospitable Virginia sought to rectify this quickly.
As others have pointed out, the price of the Awasi is not cheap. However, we found that it offered value and our time there is something that we will never forget. Thanks to you all.
We can't wait for their property in Patagonia to open.

Room Tip: We had the opportunity to stay in both the square room across the street from the main lodge, and a superior round room. The square room was a bit more practical in terms of lay-out, was considerable larger, more private, and somewhat brighter. The round room, however, was more romantic and slightly more convenient, as it was located in the main lodge area. WiFi was strong throughout.
  • Stayed: September 2012, traveled as a couple
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Thank jiaotze
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Director General at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded October 18, 2012

Dear Guest,

Thank you for providing us with high praises! It is always very comforting to see how happy our guests have been.

As you noticed, the Atacama Desert is vast and requires some time to explore it but at least Mabel was able to show you around the sights that were closer in proximity to the property.

As you have noticed, the private excursions that we include as part of our regular services, allow our guests to enjoy the Atacama Desert in their own way.

We regret the minor incident that occurred during the reservation process but please note that we are always striving to provide our guests in the highest quality in service. Your comments assist us in avoiding such mistakes and assuring that they do not happen again.

From all of us at Awasi, thank you for choosing us in the Atacama and sure hope to present you with a new and “Unforgettable Awasi” experience soon in Patagonia!

Warmest Regards,

Matías de Cristóbal

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed October 8, 2012

We have just completed an amazing 3 day stay at Awasi. The place is exceptional and we could not fault it at all. We were upgraded to a superior round suite which was very spacious and kept immaculately. Lunch and dinner were excellent - quality of food superb. All the staff were extremely friendly and helpful and nothing was too much trouble. Our guide Mabel was brilliant looking after us very well whilst we hiked and biked. We also enjoyed the astronomical evening with Jorge - not to be missed.

Overall a place that ranks highly with anywhere in the world and one that we would thoroughly recommend to anyone visiting the Atacama.

Stayed: October 2012, traveled as a couple
Thank Christopher S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Director General at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded October 18, 2012

Dear Guest,

Thank you very much for taking the time to provide us with your comments and recommending Awasi so highly.
We are glad that we were able to extend a complimentary upgrade at time of arrival.
Given, that we only have 8 rooms in our property, when the opportunity is presented to provide such an upgrade to our guests, we are more than happy to do so.

Mabel also sends you greetings and says she loved being your guide and showing you around the Atacama.

It would be our pleasure to welcome you and yours once more at our oasis or our newest project at the Chilean Patagonia in a near future.

Warmest Regards,


Matías de Cristóbal

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Reviewed September 30, 2012

We had a wonderful time at Awasi and the Atacama Desert. Our accommodation was superb - very comfortable and beautifully designed. The excursions were excellent. Our guide Marta took great care of us and chose the perfect expeditions for our small group. We very much appreciated her gentle manner and great knowledge of the desert. Also we enjoyed the restaurant and all meals were delicious and healthy - the staff was friendly and very obliging. Awasi is a unique place in the middle of the most spectacular desert. I wish we could have stayed longer.

  • Stayed: September 2012, traveled with family
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Thank donna g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Director General at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded October 5, 2012

Dear Guest,

Thank you very much for your comment.
It was such a pleasure having you at our oasis in the desert and knowing that you left happy with this unique experience.
We are also very glad that Marta and your family were a great match.
Marta sends her well wishes and hopes to be able to show you many other areas that you did not get the chance to see during this visit.
We understand that your time with us was limited but we are glad that we left you with long-lasting memories.
We look forward to seeing you again soon

Warmest Regards,

Matías de Cristóbal

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Reviewed September 27, 2012

I came for the first time in march 2009 and I was very happy. I went for the second time mid september this year and I was, another time, very happy. I can note a lot of progress. Virginia is a very good manager and everything is working very well with her. Juan Pablo is a TOP CHEF, the food is really good with a lot of creativity, very good creativity. Andreas was a very good guide. Erwin a very good chofer. In fact, if you want to visit the wonderful sites around San Pedro, with the exclusive pleasure to be ALONE with the Nature, then, go for "Awasi", they really take care of you and do all they can for you to have holidays "à la carte" and to appreciate this wonderful Nature. Each room has is own guide and own chofer and you build your OWN program with them and they always show you the must see in exceptional conditions. Then.... you know what you have to do....

  • Stayed: September 2012, traveled as a couple
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1  Thank Suzeparis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Director General at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded October 1, 2012

Dear Guest:

Thank you very much for taking your time to share your feedback.

We are very happy and proud about your second visit to our lodge in the "majestic Atacama Desert".
We are constantly striving to improve our service standards and are glad that you have noticed such changes throughout the years.

Currently, we are working on a new project at the Torres del Paine in the Chilean Patagonia and cannot wait to welcome you there soon!

Thanks again for choosing Awasi and hope we can also “wow” you on another paradise of Chile.

Warmest Regards,

Matias de Cristóbal

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Reviewed September 27, 2012

It's been a few years but I would be remiss if I didn't stop and simply say: this is truly one of those must-do-in-your-lifetime kind of places. It's special. We became friends with the owner and some of the staff and still remain in touch - - when does that EVER happen? It's a magic mix of all too rare service, location, food, sights, sounds and smells.

Be brave. Be inspired. LIve your life.
Go.

  • Stayed: October 2011, traveled as a couple
    • Service
Thank DavidFraiberg
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
AwasiAtacama, Director General at Awasi Atacama - Relais & Chateaux, responded to this reviewResponded October 1, 2012

Dear David:

It is very nice for all the Awasi team having this wonderful review from you.
We hope you and your nice family are doing great and really hope to see you soon in South America. Maybe next year when our new lodge in Patagonia opens?

Warmest regards,

Matías de Cristóbal

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