The hotel staff are all very friendly and the 2 managers (matias and Alvaro) were helpful.
The surroundings are beautiful just like the hotel photos show, the room was comfortable, nice design and cool enough without AC.
We did the bed and breakfast option and did not feel mistreated as other reviews have mentioned.
One of the nights there was an outdoor BBQ that was very nice.
On the downside, the service was slightly lacking. It did not feel like any other hotels we have stayed in at this price range ($400US/night). Things happened slowly and was difficult to get service at times (towels, room cleaning, drinks, etc.)
During the day most (all) guests go on excursions so the pool area is completely empty which is nice for privacy. There is a bar but no one working at it so tough to get a drink. The pools were quite dirty.
The hotel location away from the city is fine, I didn't have any reason to travel back and forth to the city as the days were full with excursions, it is an amazing surrounding.
Overall, great place and super friendly staff. Just needs to step it up on the service and cleaning side.
- Official Description (provided by the hotel):
- Alto Atacama is located in the fertile Catarpe valley, just 3 kilometers away from the San Pedro plaza. Our total area is 3.5 hectares, with a park area of 2 hectares. The Hotel has 42 spacious rooms and state of the art facilities including an award-winning spa, business center, hot tub, wooden decks with 6 swimming pools and we offer more than 25 excursions to get a closer look at the Atacama. ... more less
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- Also Known As:
- Alto Atacama Hotel
- Alto Atacama Desert Lodge & Spa San Pedro De Atacama, Chile