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“The best service!”
Review of Phka Villa

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Phka Villa
Ranked #7 of 26 Hotels in Battambang
Sammamish, Washington
Level 1 Contributor
4 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
“The best service!”
Reviewed April 20, 2013

If you stay here for one reason only it would be for the great staff! The best on our two week trip. They even packaged up a nice lunch for our drive to Phnom Pehn without us asking for it So Phon, the Tuk Tuk driver, was outstanding. I'd highly recommend him. He knows the area, history, and top sites to see. The property was clean, quiet, and the food quite good. Thank you Phka Villa for making our stay in Battambang a great one!

  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank kevin p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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424 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (43)
Date | Rating
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English first
Basel, Switzerland
Level 3 Contributor
12 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed April 18, 2013

10-11 nice bungalows around the pool, lovely garden. Good location even if not in the center of Battambang, but only 10 minutes walking. Very quiet, clean and with a great staff. Tuk tuk to the center available for free, also the pick-up from the boat (or bus). Fantastic breakfast.

  • Stayed March 2013, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sonianoni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Colombo, Sri Lanka
Level 2 Contributor
9 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed April 8, 2013

We had such a lovely stay here, I cannot recommend it enough. Because it is such a small place with only a few rooms you really get a personal service. Every single one of the staff were so happy to help with anything and went out of there way voluntarily.
Whilst we were there my on got a bad fever and one of the managers ( so sorry i dont remember the name....we have been on the road for a while.....I think she was a manager) went and got us a cooling gel strip to help cool him down. Then A couple of days later and it was my other sons 6th birthday and because of the sickness of the 1st one, I didn't have anything organised, so she took me into town to get a cake and gifts.... It doesn't end there! She then offered to collect the cake on her way into work the next morning. We had to check out in the end as they were fully booked otherwise we would have stayed longer, but they did tell us to pop by the next day when we were leaving Battambang so they could give us a packed lunch! I could go on and on.... Anyway, don't hesitate or look for a better deal, this is perfect!

Room Tip: All rooms are good
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  • Stayed April 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Nicola B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Manama
Level 5 Contributor
70 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 55 helpful votes
Reviewed March 21, 2013

This is a nice quiet place with rooms arranged around a pool and lovely gardens. THe rooms are fine, though don't get excited about having two terraces as one is covered and dark and virtually unusable. The staff are lovely and, true to the other reviews, produced a free lunch box when I was leaving for Siem Reap. If you are hesitating between this and Battambang Resort I would say the latter is more relaxing as there is a much larger area and the rooms are not all crammed around the pool and also the rooms are larger and more stylish. On the other hand Battambang Resort is way out of town so you may feel a little stranded.

  • Stayed March 2013, traveled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank BridgeQueen_12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhkaVilla, Owner at Phka Villa, responded to this review, March 21, 2013
Dear, Clients

Thank you for taking time to show your opinions on tripadvisor. It always nice to hear that guests found the place nice, quiet with lush surrounding and friendly staff.

Let's say a bit a bout Phka Villa's unique:

Location : it can keep all our guest from bothering noisiest of the busy streets, but it closed enough to city center, on the other hand it is only 8 minutes walking the central Market (Psha Nat) , Museum, and colonial house. Free tuk tuk to town is provided.

Small scale of unique property: it is only 10 rooms arranged a round a large pool. 7 rooms ( Twin or Double) designed for max 2 adults, and 3 rooms are bigger for family. This unique can provide enough privacy to its guest , who do not deserve a big cooperate hotel, truly you will feel like home, as other reviews said.

Room and whole property scale : through your experiences, you have been stayed in both places, hope what you have wrote is fare in a comparison. Honestly we have never seen Battambang Resort yet. We are glade you found the room is fine, so we don't need to say any more further. we are sorry a bout the one of our terrace you feel unusable, but there are light for you to switch it on when start dark.

In comparision between Phka Villa and Battambang Resort is far a bout 15-20mn by tuk tuk from town and you can't walk, but both places can provided a good night sleep, because it located a good quiet area, and the best service you can get.
Room: we agreed if you found ours smaller, but if this necessary!
Lunch Box/water: In our deeply thought, we really do care to our guest who have been staying with us and do concerning to unhygienic food a long the way that guest might take along the trip. Example traveling a long trip such as by bus or boat, especially warming say good bye from the deep heart feel of our family!

In all, Thank you for your feedback.
We wish you all the bests, If you plan to come back to Battambang in the future, I and the family team at Phka Villa are delighted to host you again.


Warm regards,
Ratanak Mr/Family
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Halifax west yorkshire England
Level 6 Contributor
131 reviews
66 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed March 9, 2013 via mobile

We stayed here two nights and enjoyed the break from the bustle of Phnom Pehn. The staff are really friendly and helpful. The rooms are nice and discreet behind lush vegetation. The downside was a lot of mosquitoes in the rooms despite using plug ins and sprays. Thankfully there are nets provided with the beds which we used.

The food was nice and we had quite a few meals there and all were reasonably priced. Nothing was too much trouble and they even booked our onward bus travel for us.

The only problem was there wasn't any hot water in our room morning or evening and we did mention it and they said it was on its way but it didn't appear. It wasn't a major problem given the heat but shaving was a hassle but we were only there a couple of days and the place is well worth a visit.

On our last day we were given a lovely send off with a picnic box for our long journey and staff waving at us and shouting goodbye outside the complex and still waving as we ride down the dusty road in our laden tuk tuk. A lovely lasting memory!

  • Stayed March 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Markfennelly
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhkaVilla, Owner at Phka Villa, responded to this review, March 9, 2013
Dear, Mark fenelly

A warm greeting from Phka Villa!

First of all, We would like to say thank you for taking your value time to post your experiences of a stay at Phka Villa. We are delighted to hear that you enjoyed your stay, and found our staff are really friendly, helpful, and our rooms are nice and a pleasant tranquil discreet place. It also great to hear that you like our foods and drinks service, and found it reasonable priced.

Secondly, We would to clarify of some negatives you found at Phka Villa.
1. Hot Water
Truly there are hot water in the room. Newly we have applied new system, there two of 500 Liters electronic boil hot water to support all our 10 bungalows. It will be plenty of hot water and need to be patient between 30seconds and 1 minute. We are sorry that you did not get hot water for saving, and we understand that hot water very importance for saving, next time we will send someone to come along to check when guest ask there is no hot water.
2. Mosquitoes
Base in Cambodia, They are everywhere and plenty of them. At Phka Villa we do our best to stop them from bordering people, We have sprayed every day before guest check in and when our room mate clean the room each day. Also pest company applied spray once a week. As you found there are nets provided in the room which importance, and we recommended all guest to use the net when they found mosquito in side the room. Also, outdoor when you have meals or drink our staff will take the mosquito coil to put near your seat. We highly recommend people to hand its own spray apply your hands or legs every time in the evening.

We are sorry for the above issues you had at Phka Villa, and we will high light these issues into our management to make sure hot water in working order and try the best to less mosquito.

In all, I and the family at Phka Villa would like to express our heart deep-feel to say thank you again for staying with us, and the enjoyable stay in feedback.

We wish you all the bests, and hope you enjoyed your next spot in Cambodia. If you plan to come back to Battambang in the future, I and the family team are delighted to host you again.

Warm Regards,
Ratanak Mr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed March 4, 2013 via mobile

We stayed here 3 nights and we really enjoyed it. Staff is extremely friendly and helpful. Rooms are clean and cosy though a bit small. The price is a little high for backpackers but it is totally worth it!
Ps: enjoy the pool before going sleep :)

  • Stayed March 2013
    • Value
    • Service
Helpful?
1 Thank Boris R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhkaVilla, Owner at Phka Villa, responded to this review, March 6, 2013
Dear, Moris R

A warm greeting from Phka Villa!

Thank you so much for your time to write us this excellent feedback. We are delighted to hear that you enjoyed staying with us and even posted this excellent reviews. It was grateful to have you here during your time in Battambang.

If you plan to come back in the future we will be delighted to hosting you again, and do our best to do more special for you

Warm regards,
Ratanak Mr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Siem Reap, Cambodia
Level 3 Contributor
15 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed March 1, 2013

This boutique hotel has only 10 rooms surrounding a rectangular pool, surrounded by lush foliage and nature. It's just a 5 min drive by Tuk Tuk to the town centre, so near and yet a feeling of being far away from the hustle and bustle of city life. The staff is very capable and friendly - they definitely gave us the impression that they mean to give you a comfortable stay with them. We were there with our 10 yr old twin boys Dec 23-26, 2012. We stayed in a room that was converted into a Family Room; both our boys could share a bed in a room while we had the main room - with one bathroom to share. That was totally fine and it was quiet and pleasant. We enjoyed heading out to town each day and coming 'home' for some quiet and peace, very relaxing. We will definitely stay with them again when we are back in town!

Room Tip: There is no activities for children except for the pool. That was good enough for us. All rooms ar...
See more room tips
  • Stayed December 2012, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Lingles_Travelogue
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PhkaVilla, Owner at Phka Villa, responded to this review, March 6, 2013
Dear, Lingles

A warm greeting from Cambodia!

We remembered you, hope you and your family are well. Thank you for taking your time to write this excellent feedback. We really enjoyed of reading it, it was great-full to hear you really fully enjoyed a stay with our family during Christmas!

Again, thank you for keeping us in heart. You always welcome to Phka Villa when you coming back to Cambodia. We are delighted to host you and your family again.

Warm regards
Ratanak Mr.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Phka Villa

Property: Phka Villa
Address: Street 203, Romcheak 5 | Sangkat Ratanak, Battambang, Cambodia (Formerly The Rottanak Resort)
Location: Cambodia > Battambang Province > Battambang
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #7 of 26 Hotels in Battambang
Price Range (Based on Average Rates): $
Hotel Class:3 star — Phka Villa 3*
Number of rooms: 10
Official Description (provided by the hotel):
Phka Villa Hotel is owned and run by a local family. With its location in the heart of the city, guests readily savor easy access to various attractions. It is only a 10 minutes’ walk to Battambang Museum and Psar Nat shopping center, an hour from Sisophon City, and two hours from Piopet Border. Phka Villa Hotel is a fine retreat, offering a large outdoor swimming pool decked beautifully with cozy sun-loungers. Rooms are furnished in the Khmer tradition, unleashing a pure thrill of the local lifestyle. All guestrooms are set around the pool and equipped with two private verandas and a bathroom, as well as modern facilities including cable TV and Wi-Fi. The restaurant serves authentically local flavors, and the bar serves the self-acclaimed best cocktails in town. Other services include massage treatments, laundry, tours and ticketing, a city and airport shuttle, and around-the-clock front desk assistance. ... more   less 
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