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All reviews infinity pool viewing tower jasmine villa amazing location main pool small lake lake view beautiful hotel hotel guests fitness center ancient pagodas lit up at night deluxe room watch the sunset archeological zone sitting area old bagan
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Reviewed May 7, 2019

This hotel is fantastic. The rooms (we had a giant suite we constantly got lost in) are beautiful. The pool area overlooking the lovely land of pagodas provides an unmatched view to anything we saw in Bagan, including during our fabulous balloon ride. The service is outstanding -- Mr. Min in the food and beverage department provided the most personal service ever during our three day stay. Make sure you organize a private dinner down on the grassy area below the pool overlooking the pagodas. The food, the service, the vistas, the music, the table, the flowers...everything was almost surreal. The spa was also delightful and calming after busy days of visiting Bagan. I will recommend this hotel to everyone who visits Bagan.

Room tip: ask for an upgrade to a suite if they have one.
Date of stay: March 2019
  • Trip type: Traveled with friends
    • Sleep Quality
    • Cleanliness
    • Service
2  Thank ellenm2784
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBUMarketing, Manager at Aureum Palace Hotel & Resort, responded to this reviewResponded May 8, 2019

Dear ellenm2784,

Warmly greeting from Aureum Palace Hotel and Resort Bagan.

We are delighted to say thank you for your compliments! It is rewarding to hear you were impressed by our property.

We put every effort to provide excellent service and make our guest comfortable and satisfied with our service. We viewed it positively as a way to improve the quality of our service as well as our products.

We sincerely hope that despite this, we will still have your continual support, even as we strive to serve you even better in the near future.

Should you come to Bagan again, do let us know as I would like to personally welcome you back.

With all my best regards,

Min Zaw AUNG
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019 via mobile

There is no better site than this hotel in Bagan. 10mn from the airport but you do not get bothered by the planes. Wright among the historical site. Select the Jasmine villas along the pound in front of three temples, un beatable view. The hotel is calm, clean and yes the personnel is perfect, nice and smiling. The pool is large with a breathtaking view. And... the food is spot on!

Date of stay: April 2019
Trip type: Traveled as a couple
Thank 536yannd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBUMarketing, Manager at Aureum Palace Hotel & Resort, responded to this reviewResponded May 8, 2019

Dear 536yannd,

Warmly greeting from Aureum Palace Hotel and Resort Bagan.

We are delighted to say thank you for your compliments! It is rewarding to hear you were impressed by our property.

We put every effort to provide excellent service and make our guest comfortable and satisfied with our service. We viewed it positively as a way to improve the quality of our service as well as our products.

We sincerely hope that despite this, we will still have your continual support, even as we strive to serve you even better in the near future.

Should you come to Bagan again, do let us know as I would like to personally welcome you back.

With all my best regards,

Min Zaw AUNG
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 6, 2019

Great facilities, Excelente service and good food, the only reason for not giving this hotel a 5 star is: at the check out we asked to pay $3.5 USD for used Slippers that we normally take from some hotels as we see it as a free staff ( and marketing as well), the hotel should at least tell all guest that if they would wish they can buy them for $x.x and not having the guest at the check out feeling like he is taking it without paying.

Date of stay: May 2019
  • Trip type: Traveled as a couple
    • Value
    • Cleanliness
    • Service
Thank chup56
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBUMarketing, Manager at Aureum Palace Hotel & Resort, responded to this reviewResponded May 8, 2019

Dear chup56,

Warmly greeting from Aureum Palace Hotel and Resort Bagan.

We are delighted to say thank you for your feedback regarding the service and food.

We sincerely apologize for the inconveniences regarding charging you for slippers provided in the room for the guests' use. And you are exactly right and this kind of things we can use as a gift for our guests. It might be some misunderstanding from our staff side and on behalf of the staff, I would like to apologize again.

We put every effort to provide excellent service and make our guest comfortable and satisfied with our service. We viewed it positively as a way to improve the quality of our service as well as our products.

We sincerely hope that despite this, we will still have your continual support, even as we strive to serve you even better in the near future.

Should you come to Bagan again, do let us know as I would like to personally welcome you back.

With all my best regards,

Min Zaw AUNG
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 29, 2019

We stayed in Jasmine villa which is facing the pagodas across the lily pond. Nice view for sunset and sunrise. Stayed here because of the view and infinity pool. Spacious room and bathroom. However, the hot water in shower disappeared after several minutes of showering and then resumed again. Room is dim. It is hot in the lobby. It would be nicer to install ceiling fans in the lobby. One of the evening front desk staff was not friendly - called us in our room and asked us what time we would check out the next day. I have never experienced this kind of question in a 5 stars hotel.

Date of stay: March 2019
  • Trip type: Traveled as a couple
    • Value
    • Location
    • Service
Thank 333lovetotravel888
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBUMarketing, Manager at Aureum Palace Hotel & Resort, responded to this reviewResponded May 8, 2019

Dear 333lovetotravel888,

Thank you for your comments and feedback, and we have taken note of your comments.

We are delighted to know that you are happy with our accommodation with Sunrise and Sunset view, as well as the view of our infinity pool.

We sincerely apologize for the inconveniences regarding the shortage of hot water supply in the room also the way of asking information from unfriendly staff at the Reception. And please rest assured that we are taking prompt initiative on these matter and preventive measures have been taken.

We put every effort to provide excellent service and make our guest comfortable and satisfied with our service. We viewed it positively as a way to improve the quality of our service as well as our products.

We sincerely hope that despite this, we will still have your continual support, even as we strive to serve you even better in the near future.

Should you come to Bagan again, do let us know as I would like to personally welcome you back.

With all my best regards,

Min Zaw AUNG
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2019 via mobile

This hotel was truly stunning - the view from the pool and lakeside rooms can’t be beat. We stayed in Jasmine 106 and highly recommend it. The staff was nice and attentive and very helpful booking eBikes for exploring Bagan (which we also highly recommend, worth it for the speed and cooling off in the hot sun).

Date of stay: April 2019
Trip type: Traveled as a couple
Thank jkeating86
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HBUMarketing, Manager at Aureum Palace Hotel & Resort, responded to this reviewResponded May 8, 2019

Dear jkeating86,

Warmly greeting from Aureum Palace Hotel and Resort Bagan.

We are delighted to say thank you for your compliments! It is rewarding to hear you were impressed by our property.

We put every effort to provide excellent service and make our guest comfortable and satisfied with our service. We viewed it positively as a way to improve the quality of our service as well as our products.

We sincerely hope that despite this, we will still have your continual support, even as we strive to serve you even better in the near future.

Should you come to Bagan again, do let us know as I would like to personally welcome you back.

With all my best regards,

Min Zaw AUNG
Resident Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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