I booked a room at this hotel, for 5 members of my family. I got confirmation of the booking at midday of my arrival day. I informed the hotel that I wouldn't arrive until after 7pm. When I arrived at the hotel following a 4 hour drive I was greeted by a very grumpy and rude lady who told me that they were full. When I said that I had a reservation, she refused to accept this, and asked me to produce the paperwork. I proceeded to retrieve the e-mail, and she told me she had given my rooms away because it was now 8pm. She was extremely unsympathetic and did nothing to help us out.
I did not book this stay through trip advisor, but with the hotel directly. I would not thrust these people.
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