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“A Bad Choice” 2 of 5 bubbles
Review of Veliko Tarnovo Hotel Premier

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Veliko Tarnovo Hotel Premier
Ranked #9 of 18 Hotels in Veliko Tarnovo
Sofia
Level Contributor
16 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“A Bad Choice”
2 of 5 bubbles Reviewed May 8, 2013

First of all I must stress that this hotel is never a four star hotel, a mediocre three star would be generous.

We stayed here from the 1st - 5th of May, one of the busiest holiday weekends in Bulgaria, so the first surprise was to find that the outdoor pool and Jacuzzi were closed for repairs. In fact they are completely re-tiling the pool and it is not expected to be ready for 6 weeks according to the reception. We were looking forward to relaxing in the Jacuzzi after sight seeing.

Next choice was the indoor swimming pool, no it is not a swimming pool, it is in fact a large jacuzzi, but, this one was not heated. When I asked why the indoor Jacuzzi was not working, first I was told that it was working, when I pointed out that it should be heated (30 - 40 degrees C, not the 20 degrees that it was), I was informed that they were in a transition period between closing the indoor pool and opening the outdoor pool. Clearly a very poor excuse if not a complete lie. Further to this the layout of the spa was very unusual. I would call it open plan! The massage table was in a corner, separated from the pool and relaxing area only by a wall on one side, so when I had a massage, there was the noise of children playing in the pool, hardly the most relaxing atmosphere. The massage itself was very well done. Also the aromatherapy bath was in the main spa room with no privacy at all.

The room, we were on the 5th floor and the room was well passed it's best, wall paper was coming off the wall, the air conditioning only worked at high speed and the thermostat didn't work and the carpets needed a good clean.

The restaurant. The Breakfast buffet was not too bad by Bulgarian standards except for the eggs. Fried eggs and scrambled eggs were served up on normal plates on the buffet table with no heating applied. So unless you were there soon after they came from the kitchen, they would be cold. It is amazing that this could be rectified by a couple of small food heaters.

We ate dinner in the restaurant once. I ordered pork loin with Emmentaler cheese. When it was served, there was no cheese. The waitress went to see the Chef and returned with a plate of sliced Gouda and some Parmesan cheese. When I pointed this out she again went to see the chef and returned with a plate of sliced Emmental. Not exactly what I expected.

All together the experience pointed to bad management and bad staff training. There are much better choices in Veliko Tarnovo, we had tried to stay at the Tanra, but there were no rooms for the dates we wanted, we tried the restaurant in the Meridian Bolyarski, and got a very good impression of the hotel, so next time we will research more carefully.

  • Stayed May 2013, traveled as a couple
    • 2 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank blindjohn_10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadezhda K, Manager at Veliko Tarnovo Hotel Premier, responded to this review, May 12, 2013
Dear blindjohn_10,

thank you for putting down your opinion. It would really help us improve the quality of our service and meet your requirements.
As for your complaints, first of all take our apologizes for these inconveniences during your stay in hotel "Premier".
About the jacuzzi in the SPA center and the outdoor swimming pool - yes, the reason of their malfunctioning is the out-of-season time. It is too early for the outdoor one and too late for heating the 16-seat jacuzzi in the SPA center. However in all the Easter packages of hotel "Premier" was included using of sauna and steam bath. If you wished you also could have used them absolutely free of charge.
About the room - the case with the wall paper - checked and adequate measures are already taken; the air conditioning keeping not enough cold - perhaps a bit slower as the hotel was full and the weather not so hot in order the air-condition system to be adjusted to maximum capacity of work. That's why perhaps it seemed the thermostat was not functioning. As for the carpet - sure we'll keep checking the accurate cleaning service in hotel "Premier".
About the breakfast - thank you again for this signal. We consider the temperature of both type of eggs quite normal but in case other guests share your opinion sure we'll make everything possible to heat them more. Some more opinions will be gathered.
About the dish with the Emmentaler - yes, certain confusion happened, take our apologizes.
After all, thank you for visiting both Veliko Tarnovo and hotel "Premier" and we hope next time your experience in our amenity will be much more pleasant.
Please, feel free to contact me any time on: office@hotelpremier-bg.com

Nadezhda Kostadinova
Sales and Marketing Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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107 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    3.5 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (23)
Date | Rating
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  • German first
  • Italian first
  • Japanese first
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  • Russian first
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English first
Bucharest, Romania
Level Contributor
35 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 41 helpful votes
1 of 5 bubbles Reviewed May 7, 2013

I've made a reservation for five rooms for the orthodox easter almost two months prior to our arrival. I've also sent them two emails without ever getting a reply, so when we got to the hotel we had the bad surprise to find out that there were no free rooms. Initially they tried to blame booking.com for not informing them about my reservation but when they've checked their emails they've found the one that I've sent them.
At least the receptionist did his best to find for us 5 rooms at another hotel so we eneded up staying at Bolyarsky. I guess we were lucky but you should be careful when making a reservation here.

  • Stayed May 2013, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank CiprianB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nadezhda K, Manager at Veliko Tarnovo Hotel Premier, responded to this review, May 12, 2013
Dear CiprianB,

thank you for your active position and your opinion about hotel "Premier", Veliko Tarnovo. First of all thank you for choosing Veliko Tarnovo for your days off.
Second - yes, it is truth that your reservation was in fact not made in our reservation system that of course I consider our fault. I assure you, this is not a natural situation and a regular practice in hotel "Premier". I, as a sales and marketing manager of this hotel do insist keeping in touch with the guests of the hotel both before and after their arrival. Really I did not come upon your e-mails as they were sent on our reservation desk's mailbox and was not forwarded to the marketing department's one. Of course this is out inhouse problem and I assure you that the adequate measures were taken after your case.
After all The Management regrets you could not use the service in hotel "Premier" and our team will be glad to meet you as our guests the next time you visit Veliko Tarnovo. Please, feel free to contact me any time on: office@hotelpremier-bg.com

Best regards,
Nadezhda Kostadinova
Sales and Marketing Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Bucharest, Romania
Level Contributor
23 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
2 of 5 bubbles Reviewed February 19, 2013

Excellent location
They have their own parking facility which is very helpful in this city with scarcity of parking places

Breakfast was extremely poor, cold eggs, no ham, no milk, no pastry and a lot of other none
Dinner was also poor in the first evening and we didn’t have the possibility to cancel it for the second one.
Night was a nightmare. Heating was noisy and without possibility to control it. Pillows were very firm and thick, killing our necks after two nights there.
Generally the entire hotel – the lobby, the restaurant, the tiny elevator, the rooms and the general atmosphere – didn’t give us the feeling we are staying in a fair four star hotel.
Moreover, while the hotel was almost empty they gave us a room with a backyard view.

Room Tip: It would be better if you’ll not opt for dinner reservation. Ask for a room with city view
See more room tips
  • Stayed February 2013, traveled with friends
    • 2 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank Ovidiu C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Bucuresti, Romania
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
3 of 5 bubbles Reviewed January 7, 2013

Very good location - in the city center. The staff is friendly, polite and helpfull. There is free parking and wifi. The rooms are clean.
The inside pool is very small, not suitable for swimming. The sauna is ok.
The only drawback is breakfast - it can really be improved.

  • Stayed December 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank Florin S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest, Romania
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
4 of 5 bubbles Reviewed October 14, 2012

It has a great location. Free parking and wifi. Friendly staff. Breakfast was quite good and diversified.
The double-room I've stayed was at 5th floor with a nice view of the town. The room was clean and spacious.
Next time I'll try the room with jacuzzi.

  • Stayed October 2012, traveled with friends
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
1 Thank Xarra
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Kirriemuir, United Kingdom
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
3 of 5 bubbles Reviewed September 23, 2012

Good central location but rooms and suites are a bit dated but ok if you get them at reduced rates.
Breakfast not that great and staff in the small restaurant not that attentive to your needs.
Reception staff and bar staff very friendly.
Free parking and wifi.

  • Stayed September 2012, traveled on business
    • 3 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 3 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
Thank NovoSelo4
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Giurgiu, Romania
Level Contributor
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed August 20, 2012

It's a total disaster. The room was very dirty, the linen is all broken and burned with cigarettes, cut out and moldy wallpaper, cabinet ruined, pillows filled with rocks and looked like yellow sweat. The bathroom towels were frayed around and become gray-white, bath shower was broken, cracked tiles. Clogged shower drain. Pit Breakfast very poor and poor quality, lousy coffee and juice. Bored staff. Upon leaving I wanted to pay the bill in figider worth 4.80 BGN consuming listing marked me on the room, but the guy at reception 8.60 BGN calculated, then 6.20 BGN and after we brought together two mineral, price 1.20 BGN piece and 2.40 BGN Cola-Cola have finally started to pay. The camera does not have a balcony but have a shared terrace overlooking a wall of 3 meters. Pool water is cold. Overall the hotel is not 4 star but 2 stars.

  • Stayed August 2012, traveled as a couple
    • 1 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Sleep Quality
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank valentin p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Veliko Tarnovo Hotel Premier

Property: Veliko Tarnovo Hotel Premier
Address: Sava Penev St 1, Veliko Tarnovo 5000, Bulgaria
Location: Bulgaria > Veliko Tarnovo Province > Veliko Tarnovo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Swimming Pool Wheelchair access
Hotel Style:
#3 Luxury Hotel in Veliko Tarnovo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Veliko Tarnovo Hotel Premier 4*
Number of rooms: 43
Official Description (provided by the hotel):
The Premier Hotel is located in downtown Veliko Tarnovo, at a quiet and relaxing location only minutes away from the historical sights, the main shopping area and the administrative center of the town. The hotel provides convenient and comfortable accommodation for business people, families, and guests looking for rest and relaxation. It is also suitable for visitors who want to become familiar with the spirit and dignity of the old Bulgarian capital, which is currently the European capital of cultural tourism.The hotel offers 34 double rooms and 9 suites providing everything for a pleasant stay.The restaurant seats 60 people and offers a rich variety of Bulgarian and international dishes together with a wide range of wines. The lobby bar is open 24 hours a day. Our spa center is available for rest and relaxation, offering various massages, a sauna, a steam bath and an aromatherapy bath. The sky bar and its open-air swimming pool provide a unique panorama of the Old Town and the medieval stronghold of Tsarevets.The modern beauty therapies offered by our cosmetic center will contribute to your self-confidence and the perfect appearance.The Premier Hotel offers secure indoor parking and a garaged lot.The individual approach to every guest, high-quality service and style are the main objectives of our team.Have a nice stay! ... more   less 
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Also Known As:
Best Western Veliko Turnovo
Veliko Turnovo Best Western

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