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“Amazing service and spa”

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Hotel Yastrebets Wellness & Spa
Ranked #1 of 29 Hotels in Borovets
Certificate of Excellence
Plovdiv, Bulgaria
Level Contributor
14 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
“Amazing service and spa”
Reviewed November 3, 2013 via mobile

It was quite a surprise to find such quality of service and management in Bulgaria. This property worths its listing in Small luxury catalogue. Friendly and helping staff, great spa procedures and especially thermal zone. Rooms are quite spacious and very clean, with magnificent view to the slopes. The menu at the restaurant is very tasty and dishes well prepared. Had a great weekend, and can't wait to try it during the winter and ski season.

Stayed November 2013
Helpful?
Thank Dara2011
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelYastrebets, Guest Relations Manager at Hotel Yastrebets Wellness & Spa, responded to this review, November 5, 2013
Dear Guest,

Many thanks for sharing your experience and for the nice comments! We are very happy that you have spent qulity time at our hotel and that you have enjoyed the services we provide.
We wish to make a small note, that we a no longer part of SLH but a self run hotel. We keep on improving and developing our product and ways to make our customers satisfied and happy, being our guests as this is of highest importance to us.
We are looking forward to welcoming you again for another pleasаnt and memorable stay!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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194 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (33)
Date | Rating
  • English first
  • French first
  • German first
  • Greek first
  • Hebrew first
  • Hungarian first
  • Italian first
  • Russian first
  • Turkish first
  • Any
English first
Level Contributor
8 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed November 3, 2013 via mobile

Nice nature walks and green views!

Good service by all people at the hotel and spa.

Professional spa treatment.

Overpriced restaurant and the villas are with a bad design. Impossible to climb up and down. Not suitable and very uncomfortable for more than 2 people.

Rather stay at the hotel in separate rooms.

More than 1 night at the villas will be very uncomfortable.

The upper level is inaccessible.

Stayed November 2013
Helpful?
Thank Vandalski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelYastrebets, Guest Relations Manager at Hotel Yastrebets Wellness & Spa, responded to this review, November 5, 2013
Dear Guest,

Thank you for sharing your opinion. We are very sorry to hear that you did not feel comfortable enough in the Finnish chalet but everybody has different preferences with regards to accommodation. The main benefits, staying in a villa are that this accommodation is totally different, compared to hotel room and many guests prefer it, as you are using all the same facilities as in a room, however, you have more privacy and space and the atmosphere and design differ.
With regards to the services provided, we are glad that you'have spent nice moments and also enjoyed the beautiful nature around.
We hope to book another stay with us in the near future and be our guest again!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 30, 2013 via mobile

I celebrated my birthday at this great hotel. It was unbelievable, I have received plenty of surpprises - wine,candle and cookies after the spa procedures were waiting for us in our room. Beatuful treat of herbal tea by the pool. The massages are being made so professionally. I just can't imagine a better place to celebrate my birthday. And on top of that - beatiful birthday cake!

Stayed October 2013, traveled with family
Helpful?
Thank Velina M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelYastrebets, Guest Relations Manager at Hotel Yastrebets Wellness & Spa, responded to this review, November 5, 2013
Dear Guest,

Many thanks for sharing your experience as well as for choosing our hotel for spending your birthday. We are very happy that you have had nice moments and enjoyed the SPA treatments and all our servies. We tend to treat our guests with special attention, so that we contribute at most for a nice and memorable holiday. We hope to welcome you again and be our guest again in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Vienna
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed October 11, 2013

Unbelievable ... I would strongly advise that the Small Luxury Collection revisit this place. At best its a 3 star property. breakfast reminds me of a government-run communist hotel in a hidden soviet republic in 1980. I have no clue how they got the Small Luxury Collection sign for this property. And not to be missed ... that is a highly, highly overpriced place. Not worth the money at all.



Would NOT recommend it ...

  • Stayed March 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Cosmo B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelYastrebets, Guest Relations Manager at Hotel Yastrebets Wellness & Spa, responded to this review, November 4, 2013
Dear Guest,

Thank you for expressing your opinion and we are sorry to hear that you did not enjoy your stay with us. We wish to make a point that there are few things you have mentioned which are not quite the case. We are not anymore part of SLH, but a self run hotel. The hotel has been fully renovated in 2006 and since then we have done all necessary means to keep the property in line with the standards for a deluxe hotel. We take special care when it comes to breakfast, as we are aware that this is the most important meal of the day. All of our products are of best quality and comply with our high sandards for diversity and nutritiousness. With regards to price, we value your opinion, as it is up to every individual to have a statement. Compared with other hotels from the same rank, we have similar price range.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Ashdod, Israel
1 review
Reviewed September 27, 2013

I enjoyed everything very much. Our room was very comfortable. The breakfast is very good.The pool and spa are excedllent , the service is very good and the staff was always on the line helping. The view of the trees and flowers is great and hope to come next time in winter.

Room Tip: If you come with chirderen take the corner suits they are large and sunny .
See more room tips
  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank 630judy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelYastrebets, Guest Relations Manager at Hotel Yastrebets Wellness & Spa, responded to this review, October 7, 2013
Dear Guest

Thank you very much for sharing your comments and experience at our hotel! We are very happy that you had a pleasant and comfortable stay and enjoyed our services. We will be glad to welcome you again in winter and spend more nice moments with us!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bitola, Republic of Macedonia
1 review
Reviewed September 15, 2013

Hotel is on great location. Facilities are prefect. Hotel has even own small forest, very nice designed with tracking and cycling routes etc. Spa center (especially thermal section) is great. Rooms are little bit smaller but comfortable. Breakfast is also very good.

Everything would be perfect if last day did not completely ruin our impression about this hotel. Namely we were leaving Monday morning, and most of the guests leaved on Sunday (in September most of the guest were domestic which came there for a weekend). Sunday on Monday there was only few guests who remained in the hotel. And in the Monday morning real surprise! When we went on breakfast (which is served between 7:30 and 10:30) ~ 7:45 we was told that it will be little bit late today and to come ~ 8:00. Because that morning I had meeting in Sofia we wanted to leave hotel till 9:00. We came again ~ 8:15 and we were told that employees of the morning shift will be late on work, and that there are only two employees present (night shift – desk office and security officer), so we mast wait other employees to come on work?!? Finally minibus with morning shift arrived at 8:40 and we had our breakfast at 8:50. We travel lot Europe wide (I had status of booking genius at booking.com) but we never had such experience in any hotel (especially not at 4 * hotel) to wait almost hour and half, employees to come at work???? Plus, we did not get neither single word of apologize. I have impression that outside of high season and weekends this hotel does not function properly.

  • Stayed September 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank IgorNedelkovski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelYastrebets, Guest Relations Manager at Hotel Yastrebets Wellness & Spa, responded to this review, September 26, 2013
Dear Guest,

Many thanks for sharing your experience! Your comments are of great importance to us, since we always strive to improve our services and provide nice atmosphere to our guests. We are very sorry to hear about the disappointment with the breakfast. When the occupancy of the hotel is very low, sometimes we use to serve the breakfast a bit later, however the guests are informed for that. Unfortunately, we have to admit that it is entirely our negligence that nobody informed you that the breakfast will be served later on that date and we appologize for this lack of communication from our side. We took a note and will make sure this will not happen again.
Hope you will accept our apologies and to be our guest in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Strasbourg, France
Level Contributor
61 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed September 15, 2013

Nice location, modern hotel with spa and fitness facilities.
My room was comfortable room although rather small, with satellite TV and a modern bathroom.
Good restaurant but everything there was grossly overpriced and some of the dishes were not as good as they were supposed to be at a 4 1/2 star hotel!

  • Stayed August 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Joe_Danby
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
HotelYastrebets, Guest Relations Manager at Hotel Yastrebets Wellness & Spa, responded to this review, September 19, 2013
Dear Guest,

Many thanks for sharing your comments! We are happy that you liked our facilities. Regarding the restaurant, the prices are not cheap, as we strive to provide always high standard service, unique atmosphere and the products we use in the kitchen are also of best quality. Hope to welcome you again and be our guest in the near future!
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Yastrebets Wellness & Spa

Property: Hotel Yastrebets Wellness & Spa
Address: Borovets Ski Resort, Borovets 2010, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Amenities:
Bar / Lounge Beach Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Ski-In / Ski-Out Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#1 Ski-In / Ski-Out Hotel in Borovets
#1 Luxury Hotel in Borovets
#1 Spa Hotel in Borovets
#1 Family Hotel in Borovets
#1 Romantic Hotel in Borovets
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Yastrebets Wellness & Spa 4*
Number of rooms: 55
Official Description (provided by the hotel):
Located in the great Rila Mountain, at 1500m above sea level, Yastrebets Wellness and Spa is a luxory ski-in and ski-out hotel, assuring its guests unforgettable experiences anytime of the year.Located in Borovets - the oldest winter resort in Bulgaria, temptingly close yet remote enough, the hotel brings you closer to nature and choicely embraces you with lux and attention.If quality and comfort are a crucial component for your vacation, Yastrebets Wellness and Spa will offer you great variety of options for relaxation and entertainment, considering your individual preferences. ... more   less 
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Also Known As:
Hotel Yastrebets Wellness And Spa
Hotel Yastrebets Wellness Borovets

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