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“Nice Hotel - No idea how to run it”

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Hotel Festa Chamkoria
Ranked #9 of 29 Hotels in Borovets
Reviewed February 17, 2012

Ended up in the Festa Chamkoria in January 2012, we had booked the Lion Hotel up the road, only to have our reservation cancelled, due to overbooking the night before we were due to travel. Easyjet holidays automatically booked us into this Hotel.

The Pros: It is a nicely built 4 star grade hotel, with nice rooms and comfy beds. The Bar makes good cocktails, many of which are on permanent 2 for 1 Happy hour.

The Cons: The management don't have much of clue about clue about running a hotel compared to what you would get in most of Western Europe, I had an article of luggage go missing on the inbound flight, which the airline said they would send, when enquiring if it had arrived, the uninterested receptionist at first shrugged her shoulders and then giggled.

The Hotel is to far from the resort to feasibly Walk, it about 2KM down a small lane, its all uphill to walk into Borovets, the reception will order you a taxi, (probably a mate) as the driver always goes in and gives them some money before charging the standard 10lev tourist rate for the taxi.

The biggest let down of this hotel was the food, it was disgusting, and I am not a fussy eater and have had no problems even in 3rd world countries. We were on Half board, and not was it bland and repetitive, it was nearly always stone cold. One evening we decided to get there as the buffet style restaurant opened. I picked up some veal in gravy thing and some chips, they were completely cold. Each night I had to ask them to microwave the untasty and poor quality food on offer, just to make it barely edible.

There are also quite a few russians in the hotel, I am all for diversity, but there 1 big looking guy from a family whilst we were there, who we nicknamed "Mr grab as much as I can for myself". Every morning at breakfast, rather than take a couple of slices of cheese or ham as everyone else did, he would take everything that was put out, as well as most of the bread and then leave with it.

One evening there served what looked like pastry things with cream in and he took the whole platter of about 50 onto his own table, leaving everyone else with nothing. The Hotel waitresses did nothing.

Two evenings we ate out, even though half board, we just could face the cold, poor quality food. We went to the Bulgarian restaurant at the Lion Hotel, about 0.5 km away. That was superb, and ultra cheap

Would I stay there again? Yes probably if other options were not available, it has nice decor, nice rooms and a good bar, they have built and furnished a 4 star hotel, even though its well outside the resort centre, but without doubt, I wouldn't waste a single penny on the food options on offer at the hotel. My cat in the Kennel in England probably ate better that week than we did at the Festa Chamkoria.

  • Stayed: February 2012, traveled as a couple
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3  Thank AdamEngland
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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101 - 107 of 126 reviews

Reviewed February 3, 2012

Excellent hotel, recently renovated. Stayed there in January 2012 with our 7 months old daughter. Rooms are spacious and warm, hygiene is excellent, the food is good. The pool is not large, but enough for relaxation, water is very hot. The only one negative is that sauna and steam bath are charged at 5 eur per hour. The hotel is surrounded by pine forest is about 1.5 km away from the gondola and the center of town. Overall an excellent choice, highly recommend. I will certainly go there again next year

  • Stayed: February 2012, traveled with family
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2  Thank dgeorgievski
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 31, 2012

We spent a great week last year 2011 there (family, with 1 small kid). The same looking as on the site, very nice and clean, small and comfortable place, with modern design, very good choice of food. Location is not perfect for some (not close to the center and the loaps), for us it was fine, we where walking a lot. Pool is not warm enough often, but if you stimulate a bit those workers there, they can make it comfortale for swiming (we used a small kid as a reason for our requests and they reacted, othervise it is too cold..). The bigest issue we had with the mirrors that are used for decoration in the rooms, right above the heads, above the bad - one of them droped on my head, it was awful, i was enjured seriously, and they did not react at all on this comment of mine, some stuff commented: of yes this is happening always... - those mirrors are not fixed properly on the wall and they are too heavy - so, if you go there, just remove those mirrors. If it droped on my baby she would be dead, trust me! My head is stronger (I am from Bosnia :))
Also, we had a bad smell from the bathroom, even if it was very clean (from the pipes I think, it was the last floor) - so if you go there ask for some lower floor, they did not have such a problem.
So this is good choice if you do not mind Bulgarian tipical problems :)
so you may go there...
regards

Room Tip: lower floor, remove mirrors from the wall
See more room tips
  • Stayed: March 2011, traveled with family
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Thank PetraBB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 23, 2012

We stayed in this hotel between Jan 4 th and Jan 13, 2012. On Jan 6-7 a lot new snow was in Borovets. Due to that, Borovets had no electricity on Jan 7 and 8. All the hotels from Borovets have their own electricity generator. Festa Chankoria has no electricity generator so we stayed with no electricity that days (with short periods of aprox 1 hour with electricity). We do not understand the lack of information from hotels employee.
Another "minus" for this hotel is that the parking was cleaned only after 4 days (on Jan 11). In this period was very difficult to move the cars or to find a parking place: no implication from the hotel management and from hotel employees. Sametimes small things makes the difference between a good and a bad holiday.

  • Stayed: January 2012, traveled with family
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2  Thank Florin L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 21, 2011

We stayed between 13th and 20th Feb in this very modern hotel with our 11 year old son for a weeks skiing. This was our 3rd time in Borovets, our previous accomodation was the Lion Hotel, but thought it was time for a change.
We paid an extra £56 for the week for a junior suite and although we didn't see a standard room we were pleased with our room, nice large bed and new sofa bed for our son.
The food choice was limited but the quality was of a good standard, you wouldn't go hungry. Restuarant staff pleasant, a good bottle of wine around £10.
Reception staff were helpful and friendly and spoke good English and the exchange rate in the hotel was slightly better than the bank (2.23 to the Pound). Drinks in the bar were keenly priced, glass of wine 3 lev, coffee and cake 4 lev.
The pool is a good size and the water temp was nice. My partner had the Turkish Harmana spa treatment and our son had the chocolate massage which both thoroughly enjoyed and cheap compared with UK prices.
The only downside is the distance to the main resort. It's really too far to walk and although the hotel has a mini bus service it doesn't run in the evening.
Overall this is a very nice hotel.

  • Stayed: February 2011, traveled with family
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2  Thank chrishann
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 20, 2011

The hotel was a little out in the sticks a half hour stroll from the gondola. You could probably walk it in 20 minutes at a brisk pace. The taxi's were ample and cost 10 to 15 lev not bad for a full cab. The shuttle bus went three times in the morning and three in the afternoon but there was an earlier one at 13.15 if you want to get back earlier.

We were lucky with the snow although it started to melt a couple of days before going home. Plenty of places to eat and drink and we didn't have a bad meal anywhere.

Our hotel was exactly as described in the brochure and the food was great. We were expecting the worse from what we heard but the food was fine no problems at all and the rooms were clean and tidy. Like I said it was a little out of the way but at least it was in a nice quiet location so no problems from noise from nightlife. I would definitely recommend this hotel to anyone.

The pool was as the picture and if you are in early during the day you will have the pool to yourself. It only fills up when everyone came back from skiing.

  • Stayed: January 2011, traveled with friends
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Thank guinnessNorthWales
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 11, 2011

We went there for a week and two days after we wanted to leave: the rooms are very nice and comfortable, and they look exactly like in the hotel photoes, but that´s pretty much it. Everything else was very dissapointing, starting from the hotels´location: it is not 1 but 2km from the gondola station and from the centre of the village, and there´s nothing around it, so if you want to go to the centre you have to take a car or prepare yourself for a good half an hour walk.
The shuttle service is not every 30 minutes, it goes 3 times in the morning and 3 times in the afternoon.
The restaurant is more appropiate to a 3 star hotel, because the food is repeated every day and there´s not much choice. The food quality is very very low. They brought me a dirty wine glass two days in a row.
There are no hair dryers in the rooms, you have to ask for it at the reception and if you are lucky they will have one available for you. I wasn´t that lucky.
The cleaning ladies job could be resumed in changing the toilet paper and not much more.
All in all, the infrastructure is fine but it´s very badly managed.
Not to mention that there was no snow and only a fews ski runs were open.
But, as I said at the beginning, it is pretty cheap so you actually shouldn´t expect much more.

  • Stayed: January 2011, traveled as a couple
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2  Thank Alvix_11
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Hotel Festa Chamkoria

Address: Resort Borovets, Borovets, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Ski-In / Ski-Out Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #9 of 29 Hotels in Borovets
Price Range: $39 - $109 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Hotel Festa Chamkoria 4*
Number of rooms: 54
Official Description (provided by the hotel):
Hotel Festa Chamkoria is located in the ski resort Borovets, among the beauty of the century old pine woods. The hotel is 1200 m away from the ski center Borovets and from the Gondola base station. The hotel is the perfect choice for a family vacation or a romantic retreat in the mountain. A kindergarten is available for those who have there little ones on vacation. ... more   less 
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