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“Could be much better with a better management”

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Festa Winter Palace Hotel
Ranked #10 of 29 Hotels in Borovets
Reviewed August 10, 2012 via mobile

Rooms are lacking very common facilities - no in room hangers for clothes, small wardrobe, no place for coverlid, poor cooling air conditioning in the summer. The maintenance have missed lots of places to mend. There are no enough signs to guide you what is where in the hotel.
Could be really much better if they put more effort in maintenance and management.

  • Stayed: August 2012
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2  Thank AlexiBG
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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141 - 147 of 186 reviews

Reviewed August 6, 2012

Just on last night of four night stay. I love this hotel. The room is beautiful, the spa and swimming pool are lovely and he staff are the friendliest people where nothing is too much trouble.

Breakfast was good and the actual building is stunning. We will definitely be back soon.

  • Stayed: August 2012, traveled as a couple
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3  Thank Cathie C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 4, 2012

Pros: The location is lovely. Rooms were spacious. There is jacuzzi in the bathroom. The view from the balcony is beautiful. Lobby area and restaurant were nicely designed.
Cons: Food quality is below average. At the breakfast we couldn’t find fruits. The service except at the reception was poor. Spa center – sauna and steam bath are working upon advanced booking. At the pool – no live guards. We went off season (June) and noticed that the personnel of the spa center was using the pool and sunbeds with their private guests.
The service makes one hotel 5 stars. The category should be revised. Together with pricing.

  • Stayed: June 2012, traveled with family
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1  Thank danimarina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed April 12, 2012

The hotel is quite new and has been constructed & furnished to a very high level of quality. It's situated a short walk from the main street and the slopes, in a secluded & quiet area. Guest rooms are well appointed & quite spacious. The hotel also benefits from a very nice indoor swimming pool & spa.
On the other hand, the food can be a bit limited (shockingly limited breakfast buffet) & the level of service can vary widely. However you can say the same about almost everywhere in Borovets. Bearing in mind the very low standards of accommodation and services in Borovets, this is one of the best places.
Overall, very good by bg standards, we have stayed here already a couple of times and would go back.

  • Stayed: March 2012, traveled as a couple
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2  Thank Zuzka123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 26, 2012

I came back from this hotel a couple of weeks ago and am not satisfied at all! This is actually the worst 5 star hotel I have ever been. There was almost no service, the staff is not trained at all, nobody ever smiled except 2 ladies working at the reception desk and a waiter in the restaurant downstairs.

1. Rooms and housekeeping
The rooms are quite big. However this was the only advantage of them. There was a very bad smell of mold both in the room and in the bathroom. There was a mold as well everywhere next to the terrace. The rooms were very badly maintained – scored furniture, fallen wallpapers, etc. This was very strange because the housekeepers entered the room daily for changing towels, linen, etc. The rooms looked like very shabby never mind the hotel is just 1 year old! The TV Set-s were too small - around 20 inches and not well seen from the bed.

2. Actually I would like to separate the Bulgarian restaurant and the Breakfast room!
The Bulgarian restaurant – the waiters were very professional and friendly. The food quality was good as well. The only disadvantage here is that you never know what you will pay. For example if you order a meal 1, you will have a meal 1 but sometimes they mark a meal which is more expensive in the bill.
Breakfast room – Very very very poor breakfast quality /both service and food/. The waiters were missing in most of the time. Most of the tables were staying dirty with piles of plates and cups. I have never seen such cheap products for breakfast in any kind of hotel – the melted cheese branded as ARO /A Metro Cash and Carry cheapest product/, the salami, dry croissants, diluted orange juice, etc.

3. SPA Center
Nice swimming pool /around 28 degrees/ with heated water and windowed roof but a lack of service. The receptionists and the pool attendants were talking to their personal phones and not paying any attention to the guests. They were even looking badly at us when entering the area. The conditions in this area were very good and if the management replace the staff will become an attractive secret of the property.

4. Pricing
The price for the rooms, restaurants, spa center, parking and especially the room service were too high and they didn’t meet the offered service and quality. I’ve been in a lot of places in the world including the States but I have never met a Club Sandwich costing almost 10 Euro! Everything was inexplicably expensive.

Please don’t book your vacation here if you respect your work, time and money!

Room Tip: Book a stay in another hotel!
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  • Stayed: January 2012, traveled as a couple
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2  Thank Chicamacomico
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 25, 2012

This was our 2nd time to Borovets and the hotel better than our last hotel. Rooms very nicely decorated - very spacious room/bathroom, of high standard (cleaned daily). Reception staff very polite and friendly (Bell-boy very friendly chap and helpful). Buffet style breakfast OK (hot and continental style). Evening buffet OK but more variety would have been good. Salad bar and soups were really nice most nights. Agree with comment about waiters being quiet but they did their job and cleared tables very quickly after each course. We took advantage of purchasing a Massage in the Spa (excellent!). Pool average size and ok - coolish, which was nice after sauna. Excellent location for accessing the ski slipes (2-3 min walk) dependant on which chair lift you were aiming for. Gondola lift to very top of Rila Mountains probably 10 min walk - little longer if you have your ski boots on!). Hotel very quiet at night time - we had no disturbances from other guests or music in hotel bars. All in all a lovely holiday and Borovets excellent for families/beginners.

  • Stayed: February 2012, traveled with family
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2  Thank Mariemomo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 19, 2012

We are here for a ski week. The hotel is cheep and that is the only good thing.
The breakfast is poor. The pool is smal and cold. The Spa is really strange. But above all is a night club. You can hear the folk music in your apartment till 5 am. If you are lucky till 2 am. You may think that you are here to ski, but the interior is not prepared for that. Frankly speaking I am furious.

  • Stayed: February 2012, traveled with family
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3  Thank Damyan D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Festa Winter Palace Hotel

Address: Borovets 2010, Bulgaria
Location: Bulgaria > Sofia Region > Borovets
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Kitchenette Restaurant Room Service Ski-In / Ski-Out Spa Swimming Pool Wheelchair access
Hotel Style:
Ranked #10 of 29 Hotels in Borovets
Price Range: $49 - $233 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Festa Winter Palace Hotel 5*
Number of rooms: 66
Official Description (provided by the hotel):
The deluxe hotel is just 20 m away from ski runs and the high speed squad “Sitniakovo Express” and 100 m away from the Gondola lift. The hotel offers great opportunities for a winter ski vacation, high quality service and fine luxurious interior in wood and marble. Day care center is available. ... more   less 
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