We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Rude and unrespectful”

Restaurant Victoria the Bear
Ranked #46 of 62 Restaurants in Borovets
Restaurant details
Reviewed January 20, 2020 via mobile

Absolutely you should not go there. The service is awful and their attitude is so rude. You feel very uncomfortable.

Date of visit: January 2020
Thank Trip12345089563
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Write a reviewReviews (144)
Traveler rating
Traveler type
Time of year
Language

17 - 21 of 144 reviews

Reviewed January 20, 2020

We visited twice during our short stay. It is a prominent venue between the slopes and Rila hotel. Inside is lovely, it has an air of French/Candian alpine lodge.

Our first visit was great - we had a friendly waitress and were sat next to the large fire. We both had tasty meals and enjoyed a large carafe of Bulgarian rose. It was an entirely different experience from other nearby venues. On the first experience alone, Victoria would be getting 5*.

We enjoyed it so much we encouraged our family to visit later in the week. The restaurant claim they don't take bookings so we were asked to wait. People arrived whilst we waited and were seated at tables with reservation signs which was a bit disappointing, but given our previous experience we persisted. A short while later we were seated.
We got the same waitress as our first visit. She seemed a little more flustered by a larger group but still did well in looking after us. We had a fairly large variety of meals, all except one resulted in empty plates and happy diners. Unfortunately one meal was cold so sent back, it returned to the table cold - we asked for it to be removed from the bill.

When we got the bill, GoogleTranslate showed us that the rejected meal was still there. Our waitress said she couldn't do anything so we asked for a manager.

The manager let the entire restaurant down and is clearly misplaced working in hospitality - if this review was based only on our second visit and encounter with this man it would be 1 or 2*.
He accused us of lying, suggesting that the food was perfectly OK and the story of it being cold was a 'game'.
As a group we were generally happy, just didn't want to pay for one plate (out of all of the food & drink) of inadequate food - a perfectly reasonable request which would have meant we all left happy.
He was rude and borderline aggressive in explaining that the meal was served and so it needed to be paid.

We left the amount for food (minus said meal) and left, never to return.

Date of visit: January 2020
    • Value
    • Service
    • Food
Thank A-Nerd
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

Unfortunately worst abroad restaurant experience ever. Rude waiter actions and even they bring wrong meal they were insist on the service us.

Date of visit: January 2020
Thank denizsahiner
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 20, 2020 via mobile

Slow start no drinks order taken after 20 minutes. Then when ordering the waiter was extremely rude and unhelpful. Better yet one main was dumped on an empty place at the table 15 minutes before enquiring about the second main leaving the first main inedible and cold, plus been told by the waiter that we were in the wrong for not eating it when it was brought to us. When asked for the bill we were told to wait as he was busy and had other things to do. FINALLY, when another table asked for the manager due to their poor treatment we then spoke to him ourselves for him to laugh in our faces and shrug his shoulders. Don’t be fooled by the good decor it is by far THE worst service I have ever experienced at a restaurant.

Date of visit: January 2020
Thank Q2645EYamyn
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed January 18, 2020 via mobile

I am shocked to see the reviews on this restaurant. This is by far the best restaurant in Borovets with a range of dishes. The staff are friendly enough and are very attentive. Please do go here during your stay as you won’t regret it.

Date of visit: January 2020
1  Thank Oliviamc3
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers who viewed Restaurant Victoria the Bear also viewed

Borovets, Sofia Region
Borovets, Sofia Region
 
Borovets, Sofia Region
Borovets, Sofia Region
 
Borovets, Sofia Region
 

Been to Restaurant Victoria the Bear? Share your experiences!

Write a Review Add Photos & Videos

Owners: What's your side of the story?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing