+ The room was very big, the balcony very big
+ The position of the hotel was very nice
- The clean from the bathroom was not ok
- The clean from furniture was not ok
- The breakfast was not so varied
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Great location for this hotel. Very comfortable beds and easy access to the promenade. Ask for a front facing room for great views of the sea and marina. Staff helpful and easy parking at the back of the hotel.
My wife and I have just returned from staying here for 10 nights. When we first arrived which was early hours of the morning we were a bit concerned as we were dropped at the back of the hotel in the car park which looked like a battle zone, also we had 2 concrete flights of stairs to negotiate with 2 suitcases and 2 sets of golf clubs and in darkness was difficult. However having made it to reception we were greeted with a friendly face and made welcome. Our room was clean and the best thing was the view overlooking the harbour. This hotel is situated in a great place with all the restaurants and beach all easily accessible. The staff were friendly and helpful.
Now the downside. The breakfast was appalling and unfortunately had to go to to a place called Hemingway’s literally 50yds down the road which I recommend the English breakfast and food was excellent. To my surprise the staff actually agreed that the breakfast was not good and is a common complaint, person actually told us that the breakfast is not good before july10th as that is when the season starts. The so called fried eggs were so rubbery I am sure they would have have bounced of the wall and sometimes u were offered a omlette that was so thin you could slide it under a door. We were not offered any sausage or bacon it was just mainly ham and cheese and Evan that was not good. There was cereal but I am not a cereal person. If the staff agree with you about breakfast you would think something would be done, so if you stay here my advice is go to Hemingway’s.
(+)
- the room was big and cozy
- the bed (queen size) was excellent and the mattress was almost divine.
- the room had seaview and the balcony was big enough for 4 people to sit and talk/drink/etc...
- the staff was great and helpful
- the cleaning service was very good
- the price was fair for a 4 star hotel
(-)
- the heat selector in the room was broken so we cannot adjust the temperature. We slept with the balcony door open.
- the carpet was dated and there were some discoloration due to the sun.
- the door didn't had card access but the classical key.
This was our second visit to this hotel,we had a lovely clean room with a sea view and large balcony that lacked dividers for privacy.The beds were comfortable but didn't have protectors on the mattress or pillows.The hotel staff were helpful and friendly, the young girl looking after the bar was running around serving both inside and outside,the bar was left unattended when she grabbed a break as there wasn't anyone else to take over, that was the same with the reception. The restaurant was a disappointment, the steak wasn't cooked as ordered, breakfast was basic and the hot food was nearly cold. The slim waiter made us feel very unwelcome and wasn't a bit pleasant. You can drink as much coffee as you like but are charged for English tea.after our breakfast experience we ate out in the evening.we wouldn't eat again here.
Me and my wife used to come every year for our anniversary and this year was no exception. However, we were shocked to find that it was like the place wasn't managed anymore and left without any form of supervision. In short:
- Extremely rude staff
- No customer service skills whatsoever
- Rooms and halls are now dated and haven't been refreshed since built
- Breakfast is simply disgusting no other word for it
- Food in the restaurant is good but we got ignored by the waiters for an hour during our dinner
- No more professional and friendly staff
- Hotel is not 4 stars by any stretch of the imagination. And not good value for the price they charge. And it so was a few years ago.
