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“Great”

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Lighthouse Golf & Spa Resort
Ranked #3 of 20 Hotels in Balchik
Sofia, Grad Sofiya, Bulgaria
Level Contributor
8 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great”
Reviewed September 16, 2013

We stayed at LightHouse and found the hotel very pleasant with very helpful and attentive staff. The rooms were clean and comfortable with a nice pool area . Lots of deck chairs.Food at hotel was great and there was a super drinks-maker! We did not experience any noise or disturbances during the night. 10 minutes walk to promenade with lots of restaurants. Comfortable climate.

  • Stayed April 2013, traveled with friends
    • Value
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Helpful?
1 Thank Bobby K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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259 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (60)
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Sofia
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed September 16, 2013

We spent a wonderful week in June at Lighthouse Golf Hotel and we will definitely go back. The resort is beautiful. The hotel is set on the edge with a lovely view of the Black Sea coast. It also has a wonderful private beach, located just few minutes from the resort. The rooms are large and comfortable with soft colors. Bathrooms are huge with big variety of amenities . The food is a true pleasure. We enjoyed the fresh ingredients and the various Bulgarian dishes. The golf course is great. The hotel has a very well maintained spa and great variety of procedures.
Last but not least the staff is truly excellent. We have travelled a fair amount in our lives all around the world and have rarely met a more friendly and professional staff.

Room Tip: Although that the hotel rooms facing the golf resort have a very nice view, choosing a sea view room...
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  • Stayed June 2013, traveled with family
    • Value
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Helpful?
1 Thank IvayloT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, Bulgaria
1 review
Reviewed September 5, 2013

The hotel is planned like a 5-star but concerning service,amenities, food is more like a 4-star facility. All comments about breakfast turned out to be true. Nobody will help with the luggage, no complimentary water or tea, toiletries are not replaced each day. Main restaurant kitchen works only until 22h. Swimming pools (indoor and outdoor) are not heated. Even in July if water temperature is 18C, one might expect that at least the inside pool is heated. The beach is really far away and quite small. The restaurant on the beach is ok and the prices are quite reasonable, so no need for AI package for the beach. Animation: even if the number of guests is scarce and not interested in pool activities, one would be forced to listen to the animators' choice of music and the pool bar music. No events planned in the evening and the resort is quite far away from night life.
On the positive side: staff was quick to react to any problems; choice of three excellent golf courses; room comfort and view to the sea approaches the 5 star standard;) The hotel is a good base if you would like to explore the northern part of Black Sea: Balchik, Kavarna, Shabla, Tulenovo, Durankulak.

Room Tip: Choose a room with a sea view 3-4th floor; rooms are well-insulated from noise.
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  • Stayed July 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Linda M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Australia
Level Contributor
102 reviews
71 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed August 30, 2013

Whilst the property is in a lovely location and has some really good aspects, I would not return nor would I recommend it.

The positives....
- Lovely large, modern, well-equipped rooms and bathrooms
- Nice pool area
- Nearby beach club with beach chairs and umbrellas free for hotel guests, on a lovely white sand beach
- Nice views over the water from the resort

The negatives...
- The food….. (A) Breakfast was a buffet that tended to run out of things well before breakfast finished, even basics like milk, bread, fruit. The staff did not seem interested in topping it up as the morning wore on. The two mornings we attended there was an egg station for eggs cooked to order but it was not staffed, so the only eggs available were pre-cooked (and sorry looking) scrambled eggs. (B) The room service was very limited – essentially a couple of salads, a couple of sandwiches, a burger, soup of the day and one or two pastas/risottos. Not sure why their promotional literature refers to their extensive in-room dining menu… We ordered a pasta dish (which was tasty) and a hamburger (which was disgusting). Strangely, the person taking the room service order said they could not provide parmesan cheese on the pasta (despite it appearing as an ingredient in some other menu items)…. Reception were able to rectify this. (C) Restaurants – menus fairly limited, service not very good except for the restaurant in the Club House. (D) Buffet lunch and dinner – we were very pleased we had not booked half- or full-board on inspecting some of the buffets – they looked pretty average (and the ‘Italian’ night buffet had only a few different pastas and no pizza).
- Rules and policies that are not customer friendly – for example, you are given a towel card on check in. You must go to the indoor Spa desk in order to swap your towel card for a towel. You then have to keep your towel with you the whole time to avoid being fined for not having a towel or towel card to present on check out. Towels are not available at the beach club – we were not aware of this so having driven all the way down to the beach / beach club, we had no access to towels for the afternoon. Another example is the lack of poolside service – there was a little bar by the pool that you had to go up and order drinks from, instead of the waiters doing a walk around to check if guests would like to order anything. Also, no lunch menu from the pool bar, except that you could order from the ‘sandwiches’ section of the room service menu (we only found this out after asking).
- The beach is not walking distance from the resort; it is accessible only via car or via the hotel shuttle that fairly infrequent (see below photo for the shuttle timetable). As per above, towels are not available at the beach/beach club.
- Customer service – this was generally very poor; slow service and a blasé/disinterested attitude from most of the staff with whom we dealt. We witnessed one customer in a heated argument with Reception over her daughter’s all-inclusive arm band coming off, and the staff were quite rude to her.

  • Stayed August 2013, traveled as a couple
    • Value
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    • Cleanliness
    • Service
Helpful?
2 Thank nothing_beats_travel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.

Travelers are raving about these Balchik hotels

1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed August 24, 2013

I have visted LH several times over the last year as a keen golfer. In that same period I have also visited similar resorts in Germany and Spain. The Lighthouse is the best. The hotel is very well appointed. The staff very attentive. The golf courses are superb. In my view its the best golf holiday in Europe.

  • Stayed July 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sbleary65
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Bucharest
Level Contributor
35 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 39 helpful votes
Reviewed August 21, 2013

In reality, this hotel is not a 5 stars but a 4 stars hotel with a 3 stars breakfast. But this is not so uncommon in Bulgaria. Talking about breakfast: the quantities are ok, but diversity is so poor. The tablecloth are dirty and is quite hot inside (you can eat outside but the sun will hit you right in the head).

The bright side of this hotel is that is a clean one (excepting the breakfast restaurant) and the rooms are big and very comfortable. If you get a sea-view room the landscape is beautiful. Peaceful nights and a lot of silence. If you love golf, this is the place to be on the bulgarian seaside.

Only 10 minutes by car to the Balchik center. Good spa facilities and a big outside pool. The hotel beach is quite small and there are many others, much more beautiful in the same area. So just skip it.

Don't take an all-inclusive room. The food is bad and in Balchik you'll find a lot of good and cheap restaurants. But if you'll stay at this hotel you'll definitely need a car.

Room Tip: Ask for a sea view room on an upper floor. The view can be quite depressing on the other side of the...
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  • Stayed August 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank VladAlexandru
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Sofia, Bulgaria
Level Contributor
18 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed August 20, 2013

Very poor service. Staff and management are not in service of the guests but of their internal rules and procedures. Guests are asked to carry around and hand in special cards every time they need a towel at the spa or pool. The pool bar offers ice cream, coctails and snacks only to all-inclusive guests -- the others can just watch. I asked for a sandwich at the lobby bar and was told the only option was to order room service; I asked the bartender to order a sandwich for me from the room service menu but he said no, these are the rules, I need to go to my room and order from there!
Golf is ok but for less money you would get better service and lodging at the neighbouring golf resorts. And here is a curious thing you don't see often: the golf trainer smokes at the driving range!
The small beach is a full 10 minute drive if you use your own car. You can get on the hotel beach shuttle but that only goes every 2 (two) hours, and you have to sign up the day before otherwise you can't go.
I rate this hotel "terrible" for service and for value, and "poor"/"average" for facilities. This is definitely not a 5-star hotel. I wouldn't go there again even for half the price.

  • Stayed August 2013, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank d0g00der
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Lighthouse Golf & Spa Resort

Property: Lighthouse Golf & Spa Resort
Address: 5 km after Balchik on E87 road, Balchik 9600, Bulgaria
Location: Bulgaria > Dobrich Province > Balchik
Amenities:
Bar / Lounge Beach Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#1 On the Beach Hotel in Balchik
#2 Luxury Hotel in Balchik
Price Range (Based on Average Rates): $
Hotel Class:5 star — Lighthouse Golf & Spa Resort 5*
Number of rooms: 180
Official Description (provided by the hotel):
Lighthouse Golf & Spa Resort is part of the exclusive European Tour Properties network of world class golf venues. Situated near the historical town of Balchik, Bulgaria, and 40km from Varna International Airport, the resort is at the heart of Cape Kaliakra’s signature Golf Coast, which is renowned for its lush, green landscapes and spectacular coastline. The venue’s par 71 Lighthouse course sits on top of towering white cliffs, commanding breathtaking views over the glittering blue Black Sea. In addition to its signature 18-hole golf course designed by Major champion, Ian Woosnam, the venue comprises a stylish clubhouse, a golf academy with superb practice facilities, plus a state-of-the-art Spa and Wellness Centre of some 3000m2. Various restaurants and bars, a sports centre with tennis courts and football pitch, and a sandy stretch of beach with its own bar, round off the extensive list of facilities available at Lighthouse Golf & Spa Resort. The resort also offers a broad range of real estate opportunities, including luxury villas and stylish apartments with views to the golf course and the spectacular mountain landscapes. NB: There are two types of accommodation available in the resort the 5* Main Hotel Building and 3* Apartments and villas ... more   less 
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Also Known As:
Lighthouse Golf Hotel Balchik
Lighthouse Golf And Spa Resort

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