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“Really nice hotel, but avoid the dinner because of the most rude waiter i've ever seen!”
Review of Helios Hotel

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Helios Hotel
Ranked #2 of 20 Hotels in Balchik
Reviewed August 18, 2014

I am really happy I have chosen this nice hotel, I even had a nice surprise when we arrived, we were upgraded from a double room to an apartment with sea view, which was clean and beautiful.
Overall, it was a nice and clean place, breakfast was not bad for extra 3 euros per person. I found really weird that the pool guy was throwing away people's clothes from the sunbeds after 5.30 p.m. in order to collect the mattresses. It was very unpleasant to find our sunglasses in the grass, when we came from the swimming pool!
We also had our lunch at the hotel's restaurant, which was quite tasty and the service very good.
Unfortunately, we tried to have our dinner as well there, as every night it was live music and the atmosphere seemed great. It only seemed because we had the misfortune to meet the most rude, arrogant and aggressive waiter I have ever seen in my whole life!!! We really had to get up and leave the restaurant, even if we were very tired that day after a beautiful visit of Queen's Mary of Romania Castle. Even the next day, when I tried to find out that rude waiter name's, he turned his back to me saying he is busy! His name is Gheorghi or Georgi, be aware, it will the bad experience of your life!
I think it such a pity that the work of so many people from this hotel is spoiled by such a rude and vulgar person...

Room Tip: ask for a room with frontal sea view!
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  • Stayed: August 2014, traveled as a couple
    • Value
    • Location
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2  Thank Simona-Laura
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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12 - 18 of 80 reviews

Reviewed August 17, 2014

Beautiful rooms on the sea/pool side with conditioning air and wire less. Pleasant staff and good food. Good householders concerned that its owen house. Willing to resolve any possible situation so that everyone be happy. We will definitely be back.

Room Tip: Rooms on the sea/pool side, on 2nd or 3rd floor.
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  • Stayed: August 2014, traveled as a couple
    • Location
    • Sleep Quality
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1  Thank Gabriela P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed August 5, 2014

We were at this hotel in June 2014. We had a studio very well equipped, with a kitchenette and a fridge. The swimming pool is very nice, especially for kids.We saw the sea from our balcony, it is enough to goes down on the stairs and can take a good swimming bath in the sea. We did not experience any noise during the night. It is a very good choice to spent some beautiful days in the special city of Balchik.

  • Stayed: June 2014, traveled as a couple
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    • Sleep Quality
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2  Thank 4-MIND
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed July 27, 2014

With two boys this was a perfect location. Decent clean air conditioned rooms, not fancy but large enough with a good shower and a fridge. Clean swimming pool with plenty of sunbeds for everyone, down the steps to a sandy beach which is shallow for a long way out due to the bay so safe for the children. The restaurant has good well priced food and there's simple entertainment every night. The staff are friendly and helpful and the local village is a short walk away. Balchik isn't the most exciting place but it is friendly and welcoming, and the attractions are perfect for kids.

  • Stayed: July 2014
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2  Thank Swimmingfun
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 28, 2013

Our stay at the Helios Hotel was overall pleasant and quiet. The staff was particularly careful, friendly, open and eager to help. The restaurant menu is varied and the personnel very welcoming and cheerful. The setting was inspired, too. Right on the main street of the city, though a bit towards the end of the touristic area, and with direct access to the beach.
Varied facilities, including pool, spa, massage, live band in the evening.
The beach near the hotel is rather narrow, but the sea is very good for swimming, especially if you are not a pro.
Rooms are clean, neat and well equipped, though not astonishingly furbished.

It is a good place to stay, relaxing atmosphere and nice people, so surely I would recommend it if you are looking for a place to get away. However, if you stay longer than 2-3 days, you might find there is not much to do except sunbathing, swimming and exploring the small, chic town of Balchik.

  • Stayed: June 2013, traveled as a couple
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1  Thank Corina B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 25, 2013

We are a Danish family with children who spent our summer holiday in Balchik in the summer of 2012. We stayed at Helios Hotel and found the hotel very pleasant with very helpful and attentive staff. The rooms were clean and comfortable with a nice pool area just beside the beach (stairs from hotel area). Lots of deck chairs and parasols.Food at hotel was fine and there was a super drinks-maker! The duo who played and sang several evenings were worth listening to. We did not experience any noise or disturbances during the night. 10 minutes walk to promenade with lots of restaurants. Comfortable climate.

  • Stayed: August 2012, traveled with family
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2  Thank Vivien W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed June 20, 2013

We're a couple of 80 years and this hotel was indeed a very pleasant surprise for us with very friendly helpful staff, great view from room terrace, good restaurant and bar with very good kitchen , good location . It was a very pleasant weekend The only minus for us was the Main Street access to the hotel which is on some steps(15) without any support rail .. Therefore we not recommended for people with motor disabilities .

  • Stayed: June 2013, traveled with friends
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1  Thank MATEEVICI A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Helios Hotel

Address: Primorska St., Balchik 9600, Bulgaria
Location: Bulgaria > Dobrich Province > Balchik
Amenities:
Bar / Lounge Beach Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Swimming Pool Airport Transportation
Hotel Style:
Ranked #2 of 20 Hotels in Balchik
Price Range: $45 - $60 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Helios Hotel 3*
Number of rooms: 59
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