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“Not bad for Sao Paulo, but I would have rated a 2 if this was out of Brazil”

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Royal Jardins Hotel
Ranked #18 of 323 Hotels in Sao Paulo
Certificate of Excellence
Las Vegas, Nevada, United States
Level Contributor
8 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
“Not bad for Sao Paulo, but I would have rated a 2 if this was out of Brazil”
Reviewed August 24, 2012

Hotels in Brazil are complicated be aware that most hotels in Brazil claim to be 4 star but in fact they are barely 3. That's how things work in Brazil most of the time. I don't even think they have a local entity or group overseeing star ratings and like many things in Brazil you just learn to deal with it. Getting off the subject...

-Location
The hotel is well located in the business district of Sao Paulo. You will have plenty of good food around and you are near the subway - all walking distance.

-Hotel
First, the hotel room was not very clean, just take a look at some of the pictures. Second, the internet only worked half the time. The rooms are small, but that's common in Sao Paulo so no big deal there. Also, they have no ironing board in the hotels available for guests so expect to pay $12 USD for each shirt they iron for you.

-Staff
Well, they seemed to be helpful, but they were not able to fix the internet issue until half way my trip (2nd night)

-Breakfast
The nice thing of staying in Brazil is that most hotels you will have a very good hot breakfast with a buffet plus fruits and real juices. This place was the same so no complain.

Conclusion.
This place was not one of the worst hotels I stayed in SP and I would have left a higher rating if the room was cleaner and they spent a little more time and effort trying to resolve the internet issue which personally is a big problem specially when you are travelling for business.

Room Tip: High floors are quieter, the street is noisy. I stayed in the 6 floor and it was noisy during the ni...
See more room tips
  • Stayed August 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gabriel R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBrant, Gerente geral at Royal Jardins Hotel, responded to this review, October 16, 2012
Dear Guest;

First we want to thank you for coming to the Royal Jardins Boutique Hotel !

We are also grateful for the willingness to contribute with your opinion ...

Your opinion is very important and will help us to improve our services and achieve an excellence of service.

We hope to welcome you again soon!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,578 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (37)
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Coral Gables
Level Contributor
34 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed August 24, 2012

Conveniently located (one block behind the very expensive Tivoli-Monfarrej, this boutique hotel has many extras to offer. Neat, very clean and quiet, with an awesome staff, excellent breakfasts and not too much crowded due to the size of the hotel, Royal Jardins offers a relaxing ambiance to those looking fro tranquility after a hard business day in Sao Paulo

Room Tip: Request rooms on the facing backyard for quietness
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  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jose P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
PBrant, Gerente geral at Royal Jardins Hotel, responded to this review, October 16, 2012
Dear Guest;

First we want to thank you for coming to the Royal Jardins Boutique Hotel !

We are also grateful for the willingness to contribute with your opinion ...

Your opinion is very important and will help us to improve our services and achieve an excellence of service.

We hope to welcome you again soon!!!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City
Level Contributor
123 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 61 helpful votes
Reviewed June 22, 2012

Located just 3 blocks away from Av Paulista and the metro, we found the location of the hotel to be just great for getting around the city.

The showers had great water pressure and stayed hot FOREVER.

Breakfast in the morning was very bland...but it was ok cause I'd rather stay sleeping in the comfy beds anyways.

  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank BaronessEast
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
, Gerente at Royal Jardins Hotel, responded to this review, July 5, 2012
Google Translation
Primeiramente gostaria de agradecer sua vinda ao Royal Jardins Boutique Hotel e também por haver disponibilizado parte do seu tempo para nos dar sua opinião. Fazemos sempre o possível para garantir a qualidade de nossos serviços e, com o apoio de nossos hóspedes, melhorar a cada dia. Em nome da equipe do ROYAL JARDINS BOUTIQUE HOTEL gostaríamos de agradecer sua colaboração.

Cordialmente,

Gerente Geral
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed May 13, 2012 via mobile

Objective the rooms are very small, the bathroom is not so hot, I felt like I was at an alberg, nothing to do with a boutique hotel at all. I needed a room for four hours durring 6 and 10 am for another business partner flying all night, I was charged fo a full day, besides getting an attitude for questioning. No question I will not say there again, for the prie and quality.

Stayed April 2012, traveled on business
Helpful?
1 Thank Claudios151
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCaras, General Manager at Royal Jardins Hotel, responded to this review, May 15, 2012
Dear Guest;

First we want to thank you for coming to the Royal Jardins Boutique Hotel !

We are also grateful for the willingness to contribute with your opinion ...

Your opinion is very important and will help us to improve our services and achieve an excellence of service.

Yours sincerely,

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Durban, South Africa
2 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed May 5, 2012

hotel staff were good although only 1 understood english, service great and attentive at all times. In overall the hotel was good compared to some most recommended in RIo it lived up to expectation!!

  • Stayed May 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Gcinz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCaras, General Manager at Royal Jardins Hotel, responded to this review, May 7, 2012
All Staff thank you for your comment.

General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
South Africa
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed April 9, 2012

First stayed at the hotel shortly after it had opened. Apart from the small rooms the service was good and the food in the hotel above average. During our recent stay we found that there had been a decline in room service and food quality. It is not really a boutique hotel. For foreign visitors they really need to have at least one foreign news channel e.g CNN or BBC on the TV menu. Overall not too bad but they need some effort to get it back on course in the current price bracket. It is currently a bit overpriced for what they offer.

  • Stayed January 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GracaSouthAfrica
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
DCaras, General Manager at Royal Jardins Hotel, responded to this review, April 19, 2012
Dear Guest;

First we want to thank you for coming to the Royal Jardins Boutique Hotel !

We are also grateful for the willingness to contribute with your opinion ...

Your opinion is very important and we help us to improve our services and achieve an

excellence of service.

We hope to welcome you again soon!!!

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Joinville, SC
Level Contributor
79 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed March 18, 2012

My wife and I wanted to spend a long weekend in São Paulo and stay in a higher-end place for a few days. The Royal Jardins Boutique hotel fit the bill.

First of all, this is not a boutique hotel. It is a business hotel. There is nothing boutique about it. Rooms are very nicely appointed. The beds are big and comfortable. Our bathroom was HUGE. Shower had excellent hot water. View was not so nice - looked directly at the building next door. Daily cleaning service was excellent. Upon arrival, there was a small chocolate cupcake in our room, as a present to my wife for International Women's Day. There are two computers near the front desk with internet access.

The location is excellent. It's a short walk to the MASP-Trianon metro station. And of course, Avenida Paulista is just two blocks away. For transportation from Congonhas,we took a taxi from the airport to São Judas, which set us back about $R20, then took the metro from São Judas to MASP, for a couple reais.

If I could register one complaint, it would about the TV. You have to be a genius to figure out how to watch TV. There are two remote controls and a sequence of about eight buttons you needed to press to finally get to the channels. We had it mastered by our last day there.

Overall recommend. We'll definitely consider it for any future trips to São Paulo.

  • Stayed March 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank sipleb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Royal Jardins Hotel

Property: Royal Jardins Hotel
Address: Alameda Jau 729 | Jardins, Sao Paulo, State of Sao Paulo, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Spa
Hotel Style:
#11 Spa Hotel in Sao Paulo
#17 Luxury Hotel in Sao Paulo
#24 Romantic Hotel in Sao Paulo
#27 Business Hotel in Sao Paulo
#37 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Royal Jardins Hotel 4*
Number of rooms: 98
Reservation Options:
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Also Known As:
Royal Jardins Hotel Sao Paulo, Brazil

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