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Caesar Business Sao Paulo Vila Olimpia
Ranked #77 of 326 Hotels in Sao Paulo
Reviewed May 14, 2014 via mobile

After the announcement that the hotel is taken over by Accor I had hope that things change for the better. Unfortunately besides some face lift by installing TVs in the breakfast room, putting a divider table to the "bar" things getting worse. The service here is really getting worse, tables are not cleaned, attention to customer is slow, etc. This all to mention that the english speaking level of the staff is below average. The rooms being still clean which is a plus, but they are not maintained. Had to change the room because of air condition not working, telephone show messages which do not exist, rooms are noisy, etc. I have stayed here several times but I am changing next time to another one (there are several in the area Faria Lima) until Management recognize that the hotel is not only a cash cow.

Stayed: May 2014, traveled on business
Thank HKZH
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos E, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded May 17, 2014

Dear HKZH,
Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
It is important to mention many improvements have been made recently such as change of all room's mattress, complimentary tea kettle offer and rooms renovation.
Please rest assured that we are taking the appropriate measures to address the problem.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

Sincerely,

Carlos Estrada
Diretor Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Reviews (772)
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80 - 86 of 772 reviews

Reviewed April 12, 2014

This hotel is a basic business hotel opposite the Vila Olympia mall. The rooms are spacious but basic, and as others on Tripadvisor have said, they can be thin, so you will hear your neighbor. The breakfast -- included in the rate -- was very good, with cooked-to-order eggs and omelettes.

All in all, a completely acceptable place to stay.

  • Stayed: April 2014, traveled on business
    • Value
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1  Thank Staten_Islander
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos E, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded April 14, 2014

Dear Mr Staten_Islander,

We appreciate your comments regarding your stay with us. It is always a pleasure to receive positive and construtive feedback.
We are glad you enjoyed our breakfast service with large variety of eggs.
We appreciate your sharing your concerns, and it is our hope you will visit us in the near future.

Best Regards,

Carlos Estrada
Diretor Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 30, 2014

I just spend a week in this hotel. Room is large but the connecting door to the room guarantees that you here every little noise from next room (of course the door was closed) what gets somehow annoying. Bathroom is ok but do noir look in the corners. Towels ok but not always in good shape. Breakfast is gorgeous. Location is safe and close to a shopping mall. To sum up: Really good on a 3 star level.

  • Stayed: March 2014, traveled on business
    • Value
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Thank Marion E
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos E, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded April 5, 2014

Dear Marion,
We very much appreciate your comments regarding your stay. It is always a pleasure to receive positive and construtive feedback.

Thank you again for sharing your experience, and we hope to see you sonn.

Sincerely,

Carlos Estrada
Diretor Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 2, 2014

Rooms are all the same, reasonable space, clean. Goodish service. Location is very safe right opposite the Vila Olimpia shopping mall.

Pretty quiet in the area, there are better areas to be located in.

No baths, just showers - room walls a little thin - not convinced best value, but good staff.

  • Stayed: February 2014, traveled on business
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Thank JazzyYazz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos E, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded March 7, 2014

Dear Mr JazzyYazz,
We appreciate your comments regarding your stay.

Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.

Regards,

Carlos Estrada
Diretor Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 17, 2014

Arriving in the hotel at 7.30 in the morning. Rooms available but will not let you check in without paying for a full night. I asked just to have a shower ....no possibility.....speak to a manager.....no possibility.....really made to feel very upset! Absolutely no understanding of the term customer service....the final straw was when they said your company can pay.....no written policy but since I am a business customer they think my company can pay! Says it all.....

  • Stayed: February 2014, traveled on business
    • Service
3  Thank Taz1818
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos E, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded February 21, 2014

Dear Mrs Taz,
Thanks again for your comments.
It is always important to know what guests are feeling about the service.
As you already talked to the management team there are rules for early check in at 7:30am.
The team did everything to acomodate you before the check in time and a few hours late you received the room.
We remain at your disposal.
Regards,

Carlos Estrada
Diretor Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed February 8, 2014

  • Stayed: January 2014, traveled on business
    • Value
    • Location
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Review collected in partnership with Accorhotels.com
1  Thank Dionysios S
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Carlos E, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded February 25, 2014

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC nor of its partners.
Reviewed January 20, 2014

Good hotel in the business area with an average-low service, no english speaking in the majority of the services. There's a lack of a swimming-pool in the hotel. There's a mall in front of the hotel in a safe area of the city.

  • Stayed: January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Accorhotels.com
1  Thank LuisMa79_Rodriguez
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Carlos E, Gerente geral at Caesar Business Sao Paulo Vila Olimpia, responded to this reviewResponded February 12, 2014
Google Translation

Estimado Sr LuisMa79_Rodriguez,

Mucho le agradecemos los comentarios referentes a su estadía. Siempre es muy placentero recibir un feedback favorable y comentarios construtivo sobre el servicio.

Una vez más, gracias por compartir su experiencia.
Atentamente,

Carlos Estrada
Diretor Geral

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Caesar Business Sao Paulo Vila Olimpia

Address: Rua Olimpiadas 205 | Vila Olimpia, Sao Paulo, State of Sao Paulo 04551-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Wheelchair access
Hotel Style:
#20 Spa Hotel in Sao Paulo
#40 Luxury Hotel in Sao Paulo
#87 Business Hotel in Sao Paulo
Price Range: $67 - $157 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Caesar Business Sao Paulo Vila Olimpia 4*
Number of rooms: 213
Official Description (provided by the hotel):
Located in the Vila Olimpia neighborhood, nowadays considered as an important commercial, financial center and headquarters of major companies. It has in its surroundings outstanding bars and restaurants, prestigious international shops, malls and the city’s best show centers. It is a midscale, fairly cozy, dynamic business hotel, with a practical infrastructure and high-quality services, constituting the perfect combination for accommodation, events and meetings. The hotel offers 211 functional, modern and extremely comfortable rooms. It features a restaurant, named Amaranto, which offers a casual and perfect environment for social and business meetings. ... more   less 
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Also Known As:
Caesar Business Sao Paulo Faria Lima Hotel Sao Paulo
Caesar Business Hotel Sao Paulo
Caesar Business Sao Paulo Vila Olimpia Brazil

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