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“Great service and location!”

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InterContinental Sao Paulo
Ranked #4 of 321 Hotels in Sao Paulo
Certificate of Excellence
GreenLeadersGold level
Sao Paulo, SP
Level Contributor
4 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Great service and location!”
Reviewed February 10, 2014

Have been coming to Sao Paulo for over 25 years and have stayed at this hotel almost exclusively during the past three years and do not consider any other hotel when staying in the city. The staff is always extremely friendly and always makes my wife and I feel welcome - as if coming home. From the door men to the reception desk to the concierge to the bellhop to the bartender to the VIP lounge attendants - they all treat us as family and over the years have gone the extra distance to help with any special needs. The location is perfect - very close to Av. Paulista but just far enough away to feel like a quiet neighborhood. Unlike the Grand Hyatt and Sheraton, the Intercon has many great restaurants and stores within walking distance or a short drive. Starbucks on the corner makes for a great start. The rooms are super comfortable and the wifi is strong in most areas. The VIP Lounge on the 20th floor is a great perk for a quiet breakfast and happy hour. The fitness center is very well equipped and the outdoor pool gets great sun. I know all of the major business hotels in Sao Paulo and consider this the best rooms, service and location.

Room Tip: Rooms facing both the front and the rear of the hotel have nice views but the front has trees and lo...
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  • Stayed February 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Fpierce
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, Manager at InterContinental Sao Paulo, responded to this review, February 12, 2014
Dear Mr. Fpierce,

Thank you for sharing this glowing review from your experiences at our hotel.

It is our great honor to have you as our guest and to know that you feel at home while staying with us. We would like to extend a heartfelt thank you for your loyalty. Our hospitable team is very proud to learn that you and your wife feel welcome at InterContinental São Paulo. It is our happiness to go an extra mile to enable a memorable experience for you.

As you mentioned location is awesome and nearby many charming restaurants and coffee shops are just some steps away. Rooms are very quiet even though we are one block away from Paulista Avenue. The pool is in an open area and guests can enjoy the warm weather we have had so far.

We are very thankful for being considered by you as the best rooms you have slept in, best service provide from our precious members and the best location to be in when travelling to São Paulo city.

Your review is a pride for all of us and your feedback keeps us on the go to go beyond our guest satisfaction.

InterContinental São Paulo will always be your home-away-home when you decide to visit our city.

Kindest regards,

Francisco Garcia
General Manager
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1,534 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (110)
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new york
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed January 29, 2014

Been in SP several times lately and stayed in different hotels. The intercontinental is conveniently located in the heart of Jardins walking distance to nice restaurants and parks. The hotel is clean and the personal is very friendly, professional and cordial. I would have given the hotel 5 start if not for 2 reasons, the first is temporary one, the hotel is in the midst of renovations and noise could be annoying at times, the bigger issue is the Wifi. In some rooms the signal is so weak it's impossible to stay on line. in my case the only way I was able to get my work done was to sit by my room's door with the door open in order for me to conduct my business. The IT support is provided by a company in the Philippines and the hotel is essentially helpless. I will recommend the hotel as a place to stay in SP but if you are a business oriented visitor then ask the front desk which rooms have no signal, otherwise your stay might turn into a very frustrating business trip.

Room Tip: ask for high floor to avoid construction noise and ask which room have weak wifi
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank dag1960
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, General Manager at InterContinental Sao Paulo, responded to this review, February 3, 2014
Dear Mr. dag1960,

Thank you for sharing your comments.

We are glad to know that you enjoyed our location and the services provided by our staff. Your feedback keeps us on the go to go beyond our guests’ expectations.

As you mentioned we are currently under renovation to assist our guests’ needs in order to provide more comfort and luxurious stays. We are making all possible efforts to reduce any negative impact to our guests during this period. We apologize for any inconvenience this temporary action may have caused you.

We are sorry to hear that the internet service provided by the hotel was not enough for you to work. Our IT department has been working diligently to enable the best experiences to our guests.

Mr. dag1960, we sincerely hope that you would give us another chance to meet your expectations next time providing a wonderful experience.

Best regards,

Francisco Garcia
General Manager
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London
Level Contributor
120 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed January 26, 2014 via mobile

Hotels in São Paulo are rarely great value, and this one came out more expensive than I thought it would! Very good location On Almeida Santos. Currently undergoing renovation on a few flours, but I did not notice during my stay, except that I had to get someone to accompany me to the outside pool. Very good breakfast; attentive and friendly staff with good level of English spoken.

Stayed January 2014, traveled on business
Helpful?
3 Thank Mick22
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, General Manager at InterContinental Sao Paulo, responded to this review, January 28, 2014
Dear Mr. Mick22,

We are very thankful to reading your comments about your recent stay. Thank you for taking your time to share your thoughts.

As you mentioned, the hotel is under renovation to provide the high level of quality our guests look for while staying with us. We are happy to hear that everything went well during your stay as we care about our guests’ comfort.

It is our joy to learn that you appreciated the services provided by our members. We feel very delighted to enable a real InterContinental experience.

Thank you again for having chosen us as your lodging option in São Paulo and should your travels bring you back to our city in the future, it will be our pleasure to welcome you again.

Kindest regards,

Francisco Garcia
General Manager
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West Hollywood, California
Level Contributor
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed January 22, 2014

I Had the opportunity to stay at this hotel and the Service was excellent. Among all the staff that I interacted with, Maesta from the Front Desk ensured that my stay at the hotel was simply the best. He really knows how to provide good customer service and follow up requests accordingly. Im sure that he is truly an asset for the hotel.
On the other hand the hotel is very well located, secured and with great facilities.

  • Stayed December 2013, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
4 Thank Edwinroa
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, General Manager at InterContinental Sao Paulo, responded to this review, January 24, 2014
Dear Mr. Edwinroa,

We are very happy to hearing from you. Thank you for taking your time to share your valuable experience on TripAdvisor.

It is a great honor to know that you looked up to our service. Maestá is a real hotel asset. Thank you for the special acknowledgment.

We enjoyed that you felt safe in our location and that you appreciated our facilities.

It will certainly be our pleasure to see you soon at InterContinental São Paulo.

Best regards,

Francisco Garcia
General Manager.
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Los Angeles
Level Contributor
58 reviews
40 hotel reviews
common_n_hotel_reviews_1bd8 88 helpful votes
Reviewed January 21, 2014

Intercontinental Sao Paulo – One of the best hotels in the heart of Sao Paulo. The Staff and there service is world class in the upscale and modern city hotel. Sao Paulo one of the craziest cities to navigate while on business which makes this hotel a haven for everything that is good and comfortable. The Club level amenities are excellent with lounge offering fantastic food and beverages throughout the day. The room on the 20th floor is majestic and grand with views of the city. The patron is international and executive. The restaurant is perfect for a no brainer meal after a 10 hour flight from LA and the massages excellent. Some of the greats: I loved the design of this hotel as very modern and well executed. The room is large, modern, the bed is one of the best and the views are urban spectacular. Its location is perfect for restaurants, museums and shopping. The hotel car got me to GRU in 60mins with a thunderstorm and Friday rush hour Paulistano traffic – priceless!!!

Only a few curve-balls such as AC not working in original room but quickly remedied with an upgrade to a newly refurbished room. Housekeeping was very late one day with my room not being made up till 7pm. Again, the Front Desk staff quickly fixed any issues with warmth and professionalism. Would I stay here again – of course! The secret to this great hotel is there front line staff and overall “Can Do” service!!!

Room Tip: The Club is worth every penny and new remodeled rooms sublime.
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  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank sastudio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, General Manager at InterContinental Sao Paulo, responded to this review, January 24, 2014
Dear Mr. sastudio,

Thank you for your comments regarding your recent experience with us.

We feel very happy to learn that you rated us as one of the best hotels in the city and that our services were appreciated by you.

Our location is spectacular as the surrounding area offers great leisure spots to visit, charming local restaurants and shopping area.

The Club lounge is a great place to be in with many options of high quality food and beverage. We are glad that it pleased you.

We feel sorry for the isolated lateness occurred during your stay. All your comments were forwarded so that our team can take the necessary steps to guarantee our hospitality standards for our guests.

It will be our honor to see you again at our hotel.

Thank you for having chosen as your preferred hotel in São Paulo city.

Have a great day!

Regards,

Francisco Garcia
General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Tucson, Arizona
Level Contributor
18 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed January 14, 2014

Overall great location and great service. The rooms were very comfortable and a good value (comparable to pricing of lesser hotels in the area). As mentioned by another reviewer I did have some issues with the AC, but I think a lot had to do with the hot days during my stay and the key on-off system, and the WIFI could be better. Would definitely stay there again.

  • Stayed January 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank ArizonaFlyer
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, Manager at InterContinental Sao Paulo, responded to this review, January 15, 2014
Dear Mr. ArizonaFlyer,

Thank you for taking your time to write about your recent experience.

We feel a great pleasure reading your review. It is a great joy to know that you appreciated our services and location. The hotel is located in an amazing neighborhood surrounded by local charming restaurants and guests can experience shopping on the lush Oscar Freire Street. Our staff members always seek for ways to provide unique and local memories to our guests.

We are glad to learn that you felt comfortable in our rooms. They are all very pleasant and provide a lot of comfort for a relaxing night sleep.

Though my team and I are delighted that you had a comfortable stay, I am disappointed to learn that your visit was not a complete success, and apologize for the challenges you experienced.

Mr. ArizonaFlyer, thank you again, we all look forward to welcoming you on your future stay.

Kindest regards,

Francisco Garcia
General Manager
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Toronto, Canada
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed January 10, 2014 via mobile

My wife and I got married near São Paulo and stayed here with our family and guests. By way of unfortunate circumstance, I came down with appendicitis and needed to have my appendix removed the day before the wedding. The wedding went well in the end, and as a result of the surgery I needed to stay an unplanned extra week at the hotel thereafter. The staff at the hotel really went out of their way to ensure our stay was as comfortable as possible and a delightful time. They took personal care to ensure I was looked after, they took care of the wedding guests with a care of professionalism and charm, and they went above and beyond our expectations to accommodate us. The staff were very personable and friendly and made us feel right at home. A big thank you to everyone on the Intercontinental team for such an amazing visit with you. We look forward to staying with you again on our next visit to SP, and we highly recommend the hotel to others.

Stayed November 2013, traveled as a couple
Helpful?
1 Thank Derek S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, Manager at InterContinental Sao Paulo, responded to this review, January 13, 2014
Dear Mr. Derek S,

My team and I thank you for sharing your review.

At first, we all hope that everything is fine with you.

Our team felt a compelling desire to make everything perfect during your stay. It is very rewarding for us to learn that you felt looked after and safe with the accommodating assistance of our members.

Mr. Derek S, your compliments were shared and we want to you to know that this will always be your home-away-home when you decide to visit São Paulo city again in the future.

Wishing you all the best,

Francisco Garcia
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about InterContinental Sao Paulo

Property: InterContinental Sao Paulo
Address: Alameda Santos 1123, Sao Paulo, State of Sao Paulo 01419-001, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Green Hotel in Sao Paulo
#3 Business Hotel in Sao Paulo
#3 Romantic Hotel in Sao Paulo
#4 Luxury Hotel in Sao Paulo
#7 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — InterContinental Sao Paulo 5*
Number of rooms: 195
Official Description (provided by the hotel):
InterContinental Sao Paulo is a luxury hotel that offers contemporary elegance at its best. Located right in the heart of the city and one block away from the financial and commercial area, Paulista Avenue, this hotel will entice you to experience the best side of the city during your holidays with free high speed internet, well equipped Fitness Center area and an outdoor pool. Surrounding attractions include the Shopping Cidade São Paulo and the Trianon Park among other venues for entertainment. Guests will be delighted with the flavors from our authentic cuisine at the cozy and friendly Tarsila restaurant atmosphere. ... more   less 
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Also Known As:
Intercontinental Sao Paulo Hotel Sao Paulo
Sao Paulo Intercontinental
InterContinental Sao Paulo Brazil

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