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InterContinental Sao Paulo
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Reviews (1,731)
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Reviewed March 21, 2013

Made reservations at the Intercontinental because of its proximity to Avenue Paulista and the convention venue where our meetings were held. The hotel is within easy walking distance to restaurants, primary business locations, and shopping as well as two Starbuck's one of which was just a half block away.

The staff at this hotel made my stay particularly pleasant and efficient: Debora and Maesta at the front desk, Edmilson in the bar area and Renatta at the Concierge Desk - each of these individuals did whatever possible to make my stay as pleasant and fruitful as possible. The bellmen and drivers were all very courteous and helpful no matter how busy the lobby was.

I would recommend this hotel and location to business and vacation travelers to Sao Paulo.

  • Stayed: March 2013, traveled on business
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Thank Susan M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, Manager at InterContinental Sao Paulo, responded to this reviewResponded March 22, 2013

Dear Mrs. Susan M,

Thank you for sharing your comments on TripAdvisor.

We feel a great joy to know that you enjoyed the services provided by our staff. Your comments were already forwarded to our entire team.

It was a great honor to provide such an amazing experience during your stay. Thank you!

Location is excellent, nearby great restaurants and interesting sightseeing. What a great happiness is to know that your stay was really enjoyable! That is what really moves us forward!

Thank you again, Mrs. Susan M, for your comments and we do look forward to welcoming you again at InterContinental São Paulo.

Kindest regards,

InterContinental São Paulo

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 17, 2013

We stayed at this hotel in order to be close to friends, main attractions, bars and restaurants to celebrate my Birthday in Style. The location delivered.
The hotel ameneties are average for a Hotel of this category. The pay some attention to detail but because Im a spoiled traveler I expected more.
The Breakfast buffet left plenty to be desired so much so that I decided to step out every morning I was there. My husband had the room service which was delicious and prompt, but in my opinion over prized.
Some of the staff is very informative helpful but it is a hit or miss. I do suggest you stay here the location is prime and its short comings aren't enough to deter your decision.

  • Stayed: February 2013, traveled as a couple
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1  Thank nina12873
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, Manager at InterContinental Sao Paulo, responded to this reviewResponded March 21, 2013

Dear nina12873,

We are very thankful for receiving your comments about our hotel.

It is a great pleasure to know that you decided to stay at InterContinental São Paulo to celebrate a very special occasion in your life: your birthday! We sincerely wish you the best.

As we take our guests comments seriously, we deeply apologize for not meeting all your needs. We are always looking for different ways to go beyond our guests expectations providing a real InterContinental experience.

Your remarks about our breakfast were forwarded to our entire team so that we can tackle the flawless mentioned on your review to guarantee all InterContinental standards.

Thank you once again, nina12873, for your review and we look forward to welcoming you during your next trip to São Paulo city, an opportunity to provide you a great exerience.

Kindest regards,

InterContinental São Paulo

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Reviewed March 16, 2013

Good location and relatively new hotel with modern amenities and facilities. Unfortunately some issues during check in and assignment of the room including lack of Room upgrade( Platinum card), but this was later improved. Good hotel and a decent alternative if staying in this part of São Paulo.

  • Stayed: March 2013, traveled on business
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Thank EKnive
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, Manager at InterContinental Sao Paulo, responded to this reviewResponded March 20, 2013

Dear Mr. EKnive,

Thank you for taking your time to share your experiences at InterContinental São Paulo.

It is only through your comments that we can understand our guests' feelings and needs to look for better ways to assist our guests with excellence. We are very sorry that we fell little short of your expectations.

Our location is just fantastic with so many things to see and visit. We are surrounded by great restaurants and just one block away from Paulista Avenue.

Mr. EKnive, once again, we thank you for your comments and we hope to welcome you in a future opportunity so that we can guarantee all InterContinental standards during your stay.

Kindest regards,

InterContinental São Paulo

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Reviewed March 14, 2013

Recently stayed here on a short business trip to Sao Paulo. The hotel is well situated just off the Avenue Paulista and there are several coffee shops close by (either Starbucks or more local offerings). The hotel itself is all you would expect of an Intercontinental and is very clean, with great facilities and attention to detail. The rooms are excellent and very well equipped. The pool area was on the small side but there were enough beds and chairs available. I had access to the club room where the food and drink was excellent quality and the concierge was very helpful in terms of guiding me around the city during my short stay - she was clearly very proud of her city.
I would definitely return to this hotel.

  • Stayed: March 2013, traveled on business
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Thank TonyW1961
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, Gerente at InterContinental Sao Paulo, responded to this reviewResponded March 15, 2013

Dear Mr. TonyW1961,

Thank you for choosing InterContinental São Paulo during your recent visit to our city.

We would like to take this opportunity to thank you for having taken the time to share with us your experiences as a guest of our hotel. It is only through your valuable comments that we can remain informed about our guest’s needs and feelings.

We are very glad to know that you enjoyed our facilities and comfort, and that you liked the service and assistance provided by our staff.

Once again thank you very much for your feedback, and if your travels should bring you back to the city we do look forward to welcoming you back at InterContinental São Paulo.

Cordially,

Fernanda Veloso
InterContinental São Paulo

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Reviewed March 14, 2013

This hotel is in the heart of the business district of Sao Paulo. It has been completely revamped and now meets the Intercontinental Hotel standard, in my opinion. I hosted a business dinner at the only restaurant in the hotel and experienced extremely slow service. Apart from that the staff are very courteous and professional. This will become my new hangout when I travel to Sao Paulo. Good value for money

Room Tip: Ask for a room in the south end of any floor to avoid the high noise from the constant traffic congestion outside this hotel
  • Stayed: March 2013, traveled on business
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Thank Yusuf O
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
InterContinentalSP, Manager at InterContinental Sao Paulo, responded to this reviewResponded March 20, 2013

Dear Mr. Yusuf O,

Thank you for your comments regarding your recent stay with us.

We are very glad to know that you enjoyed our facilities after the renovation and the services provided by our staff.

We apologize for the disappointment you had during your meal at our restaurant. Your comments were already forwarded to our entire team to prevent any inconvenience like this from happening.

It is a great joy to be chosen by you to be your hangout!

Certainly it will be an amazing pleasure to welcoming you during your next trip to our big city.

Best regards from our InterContinental São Paulo team.

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