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“Standing in row”

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Holiday Inn Parque Anhembi
Ranked #38 of 327 Hotels in Sao Paulo
Certificate of Excellence
GreenLeadersGold level
Reviewed July 31, 2012

2008, 2010, 2012 - and they did not improve! Unfortunately this is the case of a hotel that ignores developments. Situated favourably as a unique congress site in the megapolis of Sao Paulo, it offers about 700 rooms of the same kind. Surrounded by a big "nothing" (military camp, freeways, exposition area, sambodrome) it offers a close contact to the event (congress or carneval). After a complicate booking process by emails with changing contact persons You arrive to stand in a row awaiting more less English speaking front desk staff. Friendly, no question, but slow. Then, in the room, well quite used from the years, it is more less cleaned every day. Never ask for anything from the restaurant or housekeeping if You are not "Brasilero": Noone understands You. We waited twice about 2 hours for food in the afternoon. Because the restaurant is closed then. No roof top restaurant, just the one downstairs where You have Your breakfast buffet as well (about Euro 30 or Reals 70). Brown water called coffee in a country that used to be the world´s biggest exporteur of coffee beans. Espresso has to be paid extra. And the selection on the buffet ... well, mediocre. The service personal is not able to remove plates without letting them fall down. Noisy nights because of helicopters flying all night through, and because of the cars running all night trough as well. During our 7 days of stay we tried the swimming pool with our children, it is cold and there is just the pool and towels. And reaching the room was sometimes a problem. About 10 times we had to go back to the row at the check in desk to magnetize the room card again. It did not work in the elevator or even worse at the hotel door on the 5th floor. Then, priority club means in this hotel that You can talk to some more friendly people, that You get internet if You pay for it (24 hours free for all in the hotel room). But there is no recreation room, no English or European newspapers - no small extra. You stand in the same row dreaming of business hotel qualities... what a shame for Holiday Inn America! Did I tell already, that we paid Reals 670 each night? I would not be so excited if it would have been a small tiny hotel. By the way, even after complaining - no discount offer like in the US. But a book where we were offered to write into. We will write to the American Director instead.

  • Stayed: July 2012, traveled on business
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4  Thank Bookward
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Parque Anhembi, responded to this reviewResponded August 16, 2012

Dear Bookward,

Thank you for your review regarding your recent stay at Holiday Inn Parque Anhembi, Sao Paulo. It is regrettable you were not satisfied with the service you received. I would like to address this with you further. I have sent you a private message to obtain more information about your stay. I look forward to hearing from you and being of further assistance.

Sincerely,

Karen G.
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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96 - 102 of 1,317 reviews

Reviewed June 28, 2012

The pool is never working. They charge you for everything else! To store your luggage in the last day after the check-out, to use the gym, etc..
The restaurant is very expensive, quality is average.
Service in general is not so bad. It's just very expensive for what it offers.

  • Stayed: June 2012, traveled on business
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1  Thank RicardoMAndrade
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Parque Anhembi, responded to this reviewResponded July 25, 2012

Dear RicardoMAndrade,

Thank you for reviewing your stay at the Holiday Inn Parque Anhembi.

I am disappointed that we did not meet your expectations on this occasion, my apologies for any inconvenience or discomfort. We are continually reviewing the products and service we provide, therefore guest feedback is very important to us.

I do hope that if your travel plans do bring you to the area in the future, you will give us the opportunity to welcome you back to the hotel.

Katie J
Case Manager
IHGCare

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 18, 2012

I was informed that this was supposed to be the largest hotel in Brazil and I wouldn't be surprised if it was. Every part of the hotel was busy, the lifts, bar and restuarant..............breakfast was at best chaotic, now where enough food or drinks set out for the every large number of people passing through in the mornings all served in a school canteen atmosphere.
Positives are the rooms which have comfortable beds and the close proximity to the exhibition centre.

  • Stayed: June 2012, traveled on business
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1  Thank Ruth B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkt H, Manager at Holiday Inn Parque Anhembi, responded to this reviewResponded March 4, 2016

Dear. MrB61

Thank you for your candid review. We appreciate your comments and will share these with our team so that we can continue to improve our services. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience.

Sincerely,

Guilherme Chagas
Marketing Manager
Holiday Inn Parque Anhembi

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Reviewed June 14, 2012

Good place to stay if you need to be in the area with downtown being a 15-minute cab ride away. The hotel is actually quite big, but nice and clean, rooms are on the large side and have plenty of light.

Fortunately the curtains really keep the light out if you need to sleep, the room was absolutely pitch black!

All necessary amenities are there (flatscreen, good shower, mini-bar fridge and free wifi).

Breakfast choice is incredibe, no worries there.

The only minor thing is the really weird elevator works. Even though they have 6, it takes ages to get anywhere up or down, usually stopping on almost every floor. Also, every person needs to use his roomkey to add his floor to the schedule. After a while you get used to it and just let it happen but I've never seen a worse modern elevatorthan this one.

Rutger Geerling
Professional travel writer- and photographer
Fotograferen.net

  • Stayed: June 2012, traveled on business
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Thank Rudgr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkt H, Manager at Holiday Inn Parque Anhembi, responded to this reviewResponded March 4, 2016

Dear. Rud-gr

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Guilherme Chagas
Marketing Manager
Holiday Inn Parque Anhembi

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Reviewed May 1, 2012

There for Indycar Race. Hotel is for huge groups and does its job well. Beware there is NO sundry shop on the property. Cokes, snacks, personal items must be purchased at a mall about 10-20 minutes away. The shuttle there is free, but very inconvienent. Convention center is on the property. Infastucture in the area is poor and dirty, but not the hotel.

Room Tip: get higher floor
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  • Stayed: April 2012, traveled on business
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Thank ccws19
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkt H, Manager at Holiday Inn Parque Anhembi, responded to this reviewResponded March 4, 2016

Dear ccws19

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Guilherme Chagas
Marketing Manager
Holiday Inn Parque Anhembi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 21, 2012

It´s a Holiday Inn, nice room, friendly staff, service correct.
Rooms are not exactly silence (there´s a small airport and big avenue around) but nothing that would disturb a nice sleep.
Room very comfortable, good bathroom, free wifi connection (not very fast but works).
If you are visiting São Paulo for a Fair both in Anhambi or CenterNorte this´s the best option, because it´s just 10 min. by taxi (From CenterNorte) and from Anhambi just walking distance.
There´s just one cons. breakfast cost, it´s very expensive (> USD 20) the point is what it´s offered for breakfast, to be valuable. So or improve breakfast choice or decrease for a valuable price.
I recommend this hotel.

Room Tip: Prefer highest floor considering Avenue view, if you stay for Airport view side it doesn´t matter.
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  • Stayed: April 2012, traveled on business
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1  Thank UTor
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Mkt H, Manager at Holiday Inn Parque Anhembi, responded to this reviewResponded March 4, 2016

Dear UTor

Thank you so much for your review of our hotel. I am pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.

Sincerely,

Guilherme Chagas
Marketing Manager
Holiday Inn Parque Anhembi

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 17, 2012

reserved non-smoking, high floor, quiet face; give middle floor facing expressway, smoking,; internet a joke; not working half the time; dry/rotten fruit at buffet; overpriced buffet; some colleagues did not even have beds/towels made/changed during stay; advertised local shuttle service in lobby NOT as shown. Overall, a disaster, not just one or two things..... everything. Don't understand how property maintains the HI franchise! Spoke with 3 duty/desk managers during 6 day stay.... apologetic and sensed they had heard same/similar complaints many times before!

Room Tip: high floor; not facing expressway; preferably choose alternate hotel altogether! the other side face...
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  • Stayed: April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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6  Thank Lee084
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
IHGCare, Guest Relations Manager at Holiday Inn Parque Anhembi, responded to this reviewResponded May 28, 2012

Dear Lee084,

Thank you very much for your recent stay with us. I am deeply sorry we fell below your expectations. Our hotel is very proud of its level of service, cleanliness and quality of its product and for this reason your comments are very troubling and will certainly be looked into. We’d like to obtain some additional detail regarding your experience so we have sent you a private message. I look forward to hearing back from you soon.

Sincerely,

Katie J
Case Manager
IHGCare

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Holiday Inn Parque Anhembi

Address: Rua Professor Milton Rodrigues 100 | Parque Anhembi, Sao Paulo, State of Sao Paulo 02009-040, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Beverage Selection Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access
Hotel Style:
#7 Green Hotel in Sao Paulo
#25 Luxury Hotel in Sao Paulo
#47 Romantic Hotel in Sao Paulo
#60 Business Hotel in Sao Paulo
Price Range: $79 - $273 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Holiday Inn Parque Anhembi 4*
Number of rooms: 780
Official Description (provided by the hotel):
The Holiday Inn Parque Anhembi Hotel is located just beside the Anhembi Convention and the Exhibition Center (the largest in Latin America). We are also close to São Paulo's main expressways, making easy the access to the entire Northern zone of the city. The Anhembi Convention and Exhibition Center are available for up to 18.000 people and the Holiday Inn Parque Anhembi Hotel is the closest hotel to the Convention Center. Just 2 minutes walking. Located across the street from one of the largest Brazil's Carnival Parade, the Sambodromo. Free shuttles to a Shopping Malls. Welcome to Sao Paulo and welcome to the Holiday Inn Parque Anhembi Hotel. Sejam Bem Vindos. ... more   less 
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Also Known As:
Holiday Inn Parque Anhembi Hotel Sao Paulo
Holiday Inn Sao Paulo
Sao Paulo Holiday Inn
Holiday Inn Parque Anhembi Sao Paulo, Brazil

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