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“Surprised it is rated so highly”

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Estanplaza Paulista
Ranked #31 of 325 Hotels in Sao Paulo
Certificate of Excellence
London
Level 6 Contributor
203 reviews
138 hotel reviews
common_n_hotel_reviews_1bd8 254 helpful votes
“Surprised it is rated so highly”
Reviewed June 19, 2014

Yes, Estanplaza Paulista has a very good location in a safe and high quality area of Sao Paulo but it is difficult to believe that it is the 22nd best hotel in town.

It is a small business hotel on the edge of a three/four star. The hotel's drawbacks include a very small lobby, painfully slow lifts, thin walls, noise from traffic and staff that are really not up to it. As an example, when we checked in the key they gave us was for someone else's room. She got a surprise when we entered the room and found her in bed. There really is no excuse for this and the women must have been very frightened.

Also the "safe" in the rooms we had did not work (there were no locks!).

On the positive side, the room was decent size and well maintained and clean The towels large and soft, the bed comfortable and the free wifi of a decent speed. On the other hand the shower (there was no bath) was tiny and poorly designed.

All in all, unless you get a great bargain on the price there are definitely better options in Sao Paulo.

  • Stayed June 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank mbgandco
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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914 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Palma de Mallorca, Spain
Level 6 Contributor
152 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 66 helpful votes
Reviewed June 16, 2014

We stayd for the worldcup 3 nights. The moment we arrived, we were a little shocked, because the lobby is very small and not to inviting. But the room we got was astounly good. Clean and big enough. Even though the bathroom was old, it was clean. The breakfast was the next positive surprise, sit outside under a glas roof surrounded by jungle optic, combined with a really good breakfast many choices local and international sausages and so on, this was the best part of the hotel! If you want to have tea, ther is a big choice aswell and a waterheater, just empty it and exchange the chlorified water against the freshwater from the bottles.

  • Stayed June 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Roger S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estanplaza, Gerente geral at Estanplaza Paulista, responded to this review, June 24, 2014
Dear Roger,

Thanks a lot for your opinion about our hotel. We are checking the water problem that you register and the lobby is really small but designed to be comfortable.

Regards

Rogerio Petraglia
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Seoul, Korea
Level 6 Contributor
152 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 74 helpful votes
Reviewed May 2, 2014

I reserved this hotel by the good reviews at this website. General evaluation was good, with value for money. However, I was disappointed with the room and atmosphere when I stayed. The quality of room was much lower than expected. The bed and linen was not only worn, but also dirty in part. Moreover, at night when I stayed, students group stayed too. They were quite noisy and reckless. But nobody controlled them. It looked like a market. It was a pity to stay there!
I recovered a little from a concierge bell boy who took a taxi and helped my baggage repaired. Even though location was good, quality of the hotel was not.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Kim_Creator
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estanplaza, Gerente geral at Estanplaza Paulista, responded to this review, May 7, 2014
Google Translation
Prezado Sr. Luiz

Gostaria primeiramente que nos desculpasse pelo inconveniente causado com relação ao enxoval. Além de problemas com a lavanderia terceirizada tivemos falhas internas que foram imediatamente corrigidas após seu relato e todo nosso enxoval foi revisto, tirando de uso peças que não estavam dentro de um padrão aceitável.

Com relação ao barulho, tivemos em SP uma competição de judô e tínhamos um grande numero de atletas em nosso hotel e consultando nosso livro de reclamações não houve nenhum registro para que pudéssemos tomar uma ação. De qualquer forma esta informação também serviu para que alinhássemos o procedimento com a recepção e com nosso departamento de segurança.

Desde já agradeço os relatos para que possamos atuar de forma direta nos problemas ocasionados e contamos com vossa compreensão.

Atenciosamente
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level 4 Contributor
29 reviews
24 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed April 23, 2014

Rooms are comfy, quite (ask for a high floor) and very clean.
The service is excellent. Eduardo is the best in front desk - with perfect English.
A 5 minute walk from the train and an amazing breakfast.
Highly Recommended

Room Tip: Take the Superior rooms for more space and higher floor
See more room tips
  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank zazon123
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Porto, Portugal
Level 5 Contributor
52 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
Reviewed March 24, 2014

Good hotel. Very nice staff. when checking in really early, and since there were no rooms available yet, offered us some coffee and water and kept our luggage, still allowing us to check in earlier. Location is great, 5 minutes walk to Av. Paulista and 15 minutes walk to Oscar Freire street. The rooms are very spacious and although the hotel is not new, it has been refurbished, which makes the rooms ok. Another great thing is that he air conditioner can be turned on and off in each room. Also, and a very positive aspect, there's no noise inside the rooms. Breakfast is very good and not crowded (stayed there during the weekend). In the afternoon, the hotel offers snacks like small bruschettas,mixed nuts and banana jam, which was a very pleasant surprise. Would return for sure.

  • Stayed March 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Magda96
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Wellington, New Zealand
Level 4 Contributor
26 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed February 19, 2014 via mobile

Nothing to write home about (irony). Typical business hotel fare, but without the number of English speaking staff one would expect. Facilities were OK and the gym and plunge pool were a pleasant inclusion. For the price it provides reasonable value.

Helpful?
Thank The_Blunt_One
This review is the subjective opinion of an individual traveler and not of TripAdvisor LLC nor of its partners.
Curitiba, PR
Level 6 Contributor
91 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed February 3, 2014

The Estanplaza Paulista Hotel is located at Jardins,a few steps from Paulista avenue. The hotel has good silent rooms, sober decoration, the safe box is old fashioned (not eletronic) and the restaurant it's ok, the pool is very small . I had little problem when I arrived, the rooms should be available at 2pm, however I could only enter the room at 2:30, despite this everything else was good

  • Stayed January 2014, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joao Kleber A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Estanplaza Paulista

Property: Estanplaza Paulista
Address: Alameda Jau 497, Sao Paulo, State of Sao Paulo 01420-001, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free Parking Restaurant Room Service Shuttle Bus service Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#17 Business Hotel in Sao Paulo
#30 Romantic Hotel in Sao Paulo
#45 Family Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Estanplaza Paulista 3.5*
Number of rooms: 120
Official Description (provided by the hotel):
Estanplaza Paulista offers an ideal location in midtown. Only two blocks from Paulista Avenue, it stands in the area of Jardins, the city's most refined district in town, with proximity to the main banking and financial companies. Estanplaza Paulista is an elegant boutique hotel that provides a great variety of facilities and services to business and leisure guests. Decorated in Brazilian colonial style, the hotel was designed to make the travelers feel the comfort and enjoy the facilities offered, such as 120 rooms with air conditioning, workstation with free broadband internet, two-line telephone, cable TV, marble and bathrooms. Wireless in public areas, Estancafe with variety entertainment attractions, 24hour room service, Paillard restaurant, sauna, fitness center and a full structure of events also available. ... more   less 
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Also Known As:
Estanplaza Paulista Hotel Sao Paulo
Estanplaza Paulista Sao Paulo, Brazil

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