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“European style and Good Customer Service”

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Gran Estanplaza Berrini
Ranked #9 of 327 Hotels in Sao Paulo
Certificate of Excellence
Reviewed June 21, 2013

Most hotels in Sao Paulo are 1960's ugly but the Gran Estan Plaza has an elegant French style on the outside with a nice Art Deco on the inside. The staff is very friendly and speak English. Brazil's customer service is usually as bad as France's so this Hotel was a pleasant surprise and a good experience. I stayed 3 nights and look forward to my return. However, don't be the ugly American who wears jeans and a t-shirt as that makes us all look bad.

Room Tip: A great gym is on the 17th floor so higher floors are better to be closer if you want to work out a...
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  • Stayed: June 2013, traveled as a couple
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4  Thank Vince B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Reviewed June 2, 2013

If you are a business traveler, do not stay here. No irons in room, none available in hotel. Shower water heat varies significanty, do avoid being burned you must alternate between cold and very cold. Dirty towels in bathroom upon arrival. The kicker? After alerting the front desk to these issues, no action was taken. I had to ask again for new towels. On check-out - no inquiry as to quality of stay. Why am I not rating this one star? Area is safe and accessible to commercial buildings.

  • Stayed: May 2013, traveled on business
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Thank Thomas W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this reviewResponded June 5, 2013
Google Translation

Prezado Sr. Thomas,

A Rede Estanplaza lamenta pelos episódios ocorridos durante sua estadia em nossa unidade Gran Estanplaza.

Gostaríamos de informar que temos disponível ferro e tábua de passar mediante solicitação, na recepção do hotel. Quanto ao problema com a temperatura da água do chuveiro e a questão sobre as toalhas em estado impróprio, iremos verificar para que não ocorra novamente.

No entanto, é nosso desejo e missão superar as expectativas de nossos hóspedes oferecendo excelência de atendimento, proporcionando os melhores serviços aos clientes.

Esperamos recebê-lo novamente em uma outra oportunidade.

A Rede Estanplaza agradece pela preferência e confiança.

Cordialmente,

Gustavo Granatta
Gerente Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 27, 2013

So this place is cheaper than many of the local alternates (Sheraton across the street and Hyatt a block away) but that is because you get what you pay for, and in this case it is not much.
The rooms are of a decent size and the beds are comfy. The bathrooms are small and daggy but functional. The hotel is not so Grand as the name suggests despite the elegant facade (the official pictures of the exterior are deliberately photo-shopped which is always a bad sign). The communual breakfast area is much like the food it serves (bleak and cold) and one side of the property currently overlooks a building site where they are working late shifts to try and get things finished for the World Cup.
But worst of all the check in / check out experience is as bad as it gets. Usually when they provide chairs at reception it is to recognize honoured guests. Here it is because they know you will pass out if you have to stand through the whole process - they really should provide beds or a movie.
The wine is overpriced, you can literally buy the whole wine list at the adjoining shop for half the price, and they had the nerve to try and charge me for ice.
So if your company is trying to cut costs you will probably end up here. If you have a choice, go somewhere else.

Room Tip: Ask for one at the Hyatt.
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  • Stayed: April 2013, traveled on business
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1  Thank Gustypants
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Estanplaza H, Gerente geral at Gran Estanplaza Berrini, responded to this reviewResponded May 2, 2013
Google Translation

A Rede Estanplaza, em resposta a ocorrência feita pelo hóspede, gostaria de reforçar que a cobrança do vinho servido no restaurante possui um acréscimo no valor, se comparado com o preço da loja, em virtude de nosso Restaurante reunir um serviço e atendimento únicos realizado por profissionais e uma estrutura adequada para garantir comodidade, bem-estar e conforto ao cliente.

Att

Abel Feris
Gerente Geral

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed April 16, 2013

Ben here for a few nights in April, and really liked it, but it has its flaws.
First of all the position is perfect for a business trip, it's central and only a few minutes away (depending on traffic) from the Rochaverà Corporate Towers.
The whole environment is very elegant and old style (wrought iron, brass, marble, parquet, etc.), always soft music playing (often with live piano player as during breakfast). Hotel staff is excellent and up to the task, always very kind and helpful.
I was only on the 3rd floor, yet it was a business room, with studio and bedroom in separate areas: all wooden furniture and parquet, two tv sets, nice bathroom (although not as spacious as many Hilton), comfortable bedroom. My room had also a very nice and wide balcony.
In-room dining was OK, nothing special, but prices were OK.

R$700 per night is too much in my opinion, but Brazil is getting more and more expensive these days (upcoming World Cup + Olympics).

Flaw #1: internet connection is to be paid separately (which might be OK), and it's crap. Reception in the room is poor and the speed is appalling.
Flaw #2: Bathroom could be bigger and the shower was not working perfectly.
Flaw #3: in-room dining was not the best experience ever... decent food, nothing more than that.

Room Tip: Try to get a room in a higher floor, the area around the hotel has a lot of traffic.
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  • Stayed: April 2013, traveled on business
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Thank GiorgioC256
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 31, 2013

We stayed here late March and had a wonderful time. The staff was very friendly and attentive. The breakfast - definitely not American style with meat, eggs, potatoes etc, but tropical fruit (YUM!), tropical drinks including guava and coconut water, smoothies, coffees, and expressos, all kinds of Paõ, cheeses, and sweet rolls...seriously good stuff! Out of the 5 nights we stayed there, there were at least 2 nights with a dessert spread in the main lobby...again, delicious! Different from a Westin or Hyatt but in a good way. Rooms not as luxurious as the bigger, more expensive American chains, but nice and stately. The traffic and club across the street can get loud at night so be aware. Overall lovely boutique hotel.

Room Tip: Rooms by the Gaugin club are kinda loud.
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  • Stayed: March 2013, traveled on business
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Thank BaliHoliday07
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2013

I travel to Brazil 4 or 5 times a year on business. I love Sao Paulo. I have, however, become increasingly frustrated by the insanely high hotel rates in Brooklin. Enter Gran Estanplaza. The GE is a solid choice with excellent service, a great restaurant on site with included breakfast, and clean, spacious rooms. While the rooms are older and show signs of wear, they are well-kept and on par with the Sheraton WTC next door. The location cannot be beaten and the hotel, imo, is the clear winner in the neighbourhood. Unless, of course, you'd prefer to spend $600-$700/night for an okay Hilton next door!

Room Tip: Rooms with Even Numbers are quieter ...
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  • Stayed: March 2013, traveled on business
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2  Thank Stoaks
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 22, 2013

My stay at the Gran Estanplaza just off of Avenue Bernini was a treat. Because of a last-minute trip, I was fortunate to be booked into a suite - both the bedroom and the living room were large and elegant. The suite included a separate hallway with closets leading into the bathroom.

The views from the hotel were stunning.

The staff was so very courteous. Every time I left the building, a bellman rushed to hold open a door for me. I departed the hotel early one morning for the the airport - even at 4:00 am, there was a bellman to hold open the door and load my luggage into a taxi.

The suite level included a private dining room with breakfast and drinks in the evening.

The exterior of the hotel exudes old-world architecture.

My only complaint was that the television could not be switched to accept the HDMI signal from my laptop, although there was a port to receive a HDMI cable.

  • Stayed: August 2012, traveled on business
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Thank texas_forrest
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Gran Estanplaza Berrini

Address: Rua Arizona 1517, Sao Paulo, State of Sao Paulo 04567-003, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Shuttle Bus service Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#7 Business Hotel in Sao Paulo
#9 Romantic Hotel in Sao Paulo
#9 Luxury Hotel in Sao Paulo
#39 Family Hotel in Sao Paulo
Price Range: $103 - $239 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Gran Estanplaza Berrini 4*
Number of rooms: 205
Official Description (provided by the hotel):
Combining a classic architecture with rich and unique Brazilian decoration in the middle of Berrini and Nacoes Unidas Avenues, the Gran Estanplaza Berrini has become the newest benchmark in service refinement in Sao Paulo. Its touch of opulence and charm fascinate the most sophisticated guests. Ideal for business travelers, the hotel offers a full structure of services and facilities such as workstation with high speed internet in all rooms, DVD, central air- conditioning, 2 balconies in each room, sitting area, cable TV, marble bathroom, business center and 24 hour room service. Featuring the fitnmess centre the guests can enjoy all the facilities of an urban Spa, such as massage, sauna, yoga and relaxing sessions without leaving the hotel. Enjoy the library with fireplace or the happy hour at the European- style cafe after having a nice dinner at the Paillard Restaurant. ... more   less 
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Also Known As:
Gran Estanplaza Sao Paulo Hotel Sao Paulo
Gran Estanplaza Hotel Sao Paulo
Gran Estanplaza Berrini Sao Paulo, Brazil

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