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“Lacking attention to detail”

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Wyndham Sao Paulo Berrini
Ranked #87 of 321 Hotels in Sao Paulo
Certificate of Excellence
Dublin, Ireland
Level 5 Contributor
31 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
“Lacking attention to detail”
Reviewed June 3, 2013

For a hotel in this price region there's a lot to be desired. For business it is conveniently located in the WTC region, but that's the only major plus.
For what you pay there's too much that is lacking that you would expect. The rooms overall are nice, but ours had a very dodgy repair job done on the wallpapers and the toilet seat was chipped.
The breakfast overall was nice with a good variety, but the cutlery was just spread loosely on a counter. A simple tray would've made the difference.
The bar area was not very inviting, just a few tables placed in front of the restaurant area. If you're not eating in the hotel there's only a limited selection of restaurants/bars around. If you want to explore the city you have good access to the train station.
Overall a decent place to stay, all the negatives i've mentioned i would gladly overlook in a cheaper accommodation, but for this price this is just poor.

  • Stayed May 2013, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Frank F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqbe, Gerente geral at Wyndham Sao Paulo Berrini, responded to this review, June 7, 2013
Dear Mr Frank,

First of all, we would like to thank you for staying with us and for taking the time te register your experience.

In order to better serve your expectations and to offer an excellent service, we rely on your opinion and suggestions.

Thank you very much for your comments, which have been treated by our quality department as an opportunity of improvement.

We expect to always have your trust and to host you again soon at our hotel.

Kind Regards,

Ronaldo Martins and Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Rating summary
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  • Sleep Quality
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  • Service
  • Value
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Traveler tips help you choose the right room.   Room tips (10)
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English first
Level 2 Contributor
4 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed April 18, 2013 via mobile

Very expensive hotel, also very basic. Conveniently close if need go to the WTC. Bathrooms need remodeling. Wifi does not work at all. Breadfast is ok. AC is very loud bu you don need it. The rooms are VERY cold.

If you are there for a day or two is ok. But I think that for that price, you can get somehing better.

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank PeggyVanLoo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqbe, Gerente geral at Wyndham Sao Paulo Berrini, responded to this review, April 19, 2013
Dear Guest,

We would like to thank you for staying with us and for taking to time to register your experience.

We appreciate your comments, which have been treated by our quality department as an opportunity to improve our services and facilities.

We wish to host you again soon at our hotel.

Best Regards,

Ronaldo Martins and Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Buenos Aires, Argentina
Level 4 Contributor
32 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
Reviewed March 7, 2013

I choose this hotel mainly because our Sao Paulo office is one block away, and it saves tons of time early in the morning and in the evening. Property is OK, but basic. Rooms usually don't smell that nice, and in room split ACs are noisy. Heating is limited, so those cold night might be challenging for sleeping alone!

Wifi sucks, you can barely get email. Breakfast is nice, but there is always a long line for check out in the morning ... so early birds get out fast!

That said, Sao Paulo is a very expensive city, and is always fully booked. So I rather compromise quality with proximity.

Room Tip: Don't go that high on the floors .. elevators are not that fast and on rush hour you will have t...
See more room tips
  • Stayed December 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Diego B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqbe, Gerente geral at Wyndham Sao Paulo Berrini, responded to this review, March 8, 2013
Dear Guest,

We would like to thank you for staying with us at Quality Berrini, and for taking the time to registrate your opinion regarding our structure and services.

Your comments have been treated by our quality department as an opportunity of improvement.

We expect to always have your trust and to host you again soon at our hotel.

Kind Regards,

Ronaldo Martins and Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Baltimore, Maryland
Level 5 Contributor
83 reviews
35 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed February 1, 2013

This hotel was convenient to where I needed to be. The staff were very helpful and friendly. The restaurant food was pretty good for dinner, average for breakfast. There were 3 things that kept me from rating the hotel higher, and if fixed, would make this hotel the best choice for the location. The carpet was stained and filthy. I am OK if it isn't the latest style, but I don't think they have ever cleaned it. Second, the wifi was horrible, the worst of any hotel I have ever stayed at. Extremely slow, dropped connections. I could not even reliably retrieve my email. Forget Skype audio calls or streaming anything. My mobile speed was much faster. Finally, a hot pot or coffee maker is a "must". People traveling across timezones consider it a requirement. I have not stayed in a hotel without one in years. But I will probably stay again if O need to be in the WTC area.

  • Stayed January 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank DAW59
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqbe, Gerente geral at Wyndham Sao Paulo Berrini, responded to this review, February 4, 2013
Dear Guest,

We would like to thank you for choosing Quality Berrini and for taking the time to avaluate our services and facilities.
We appreciate your comments, which have been treated by our quality department as an opportunity of improvement. We expect to always have your trust and to host you again soon at our hotel.

Kind Regards,

Ronaldo Maritns and Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level 5 Contributor
48 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed December 2, 2012

The Qualit Berrini hotel has lots to offer but falls short on sme basic essentials.

Having arrived after a 10 hour flight I was politely advised check-in was not until 2pm and if I wanted an early check-in would have to pay additional! For some reason most South America hotels have a very late check-in which is somewhat inconvenient.

The rooms are a good size but the bathroom had a nasty smell!

Staff were very helpful but as only a couple spoke English this meant the conversation was at times longer than necessary.

Breakfast provided a variety of options from beautiful fresh fruit to a selection of breads/cakes or hot food. The big diappointment was the lack of ordinary breakfast tea. This was not available on day 2 or 3 at breakfast. For some reason they failed to re-stock on this essential which mant for those of us who don't drink herbal tea or coffee the only other option was milk or coffee!!!!

Not a bad hotel but could do better!

Room Tip: Higher floors are quieter
See more room tips
  • Stayed November 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ukandaustria
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqbe, Gerente geral at Wyndham Sao Paulo Berrini, responded to this review, December 6, 2012
Dear Guest,

We would like to thank you for staying with us at Quality Berrini and for registring your experience.

We would also like to thank you for your remarks on our services and facilities, which have been treated by our quality department as an opportunity of improvement.

We expect to have your trust and for the chance to host you again at our hotel.

Kind Regards,

Ronaldo Martins and Team
General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Bogota, Colombia
Level 3 Contributor
20 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
Reviewed July 18, 2012

Stayed for a week in a business trip, great hotel, the personnel were always helpful. Lot of restaurants and a shopping mall nearby. Some of the staff speaks english and spanish. The room was good and clean. During the first couple of days the internet was bad, but they fixed it and for the rest of the week it worked perfectly.
The restaurant is closed at noon, breakfast and dinner were really good.

Room Tip: I think being near a busy avenue, get your room above 5th floor.
See more room tips
  • Stayed June 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank choppan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqbe, Gerente geral at Wyndham Sao Paulo Berrini, responded to this review, August 8, 2012
Dear Guest,

Thank you very much for staying with us and for writing your review.
Your comments have been treated by our quality department as an opportunity of improvement, and we thank you for your compliments, which have been shared with our team.
We expect to always have your trust and to host you again soon at our hotel.

Kind Regards,

Ronaldo Martins and team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Providence, Rhode Island
Level 6 Contributor
101 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 89 helpful votes
Reviewed May 24, 2012

This is a business hotel with mid-range service and amenities. The lobby is comfortable, and the included breakfast buffet is varied and tasty. I felt secure, and the service was pleasant.

The good: great location next door to the Sheraton WTC conference center - you can't beat the convenience if this location is near where you need to be. There's also a great restaurant / Bar next door (Deck 18) - we spent several evenings enjoying good food, drinks, and great service in their semi-outdoor location.

The bad: my guest room was worn out. There were many little problems, none of which were a big deal, but they all added up to a dissatisfying experience. All of the furniture and fixtures were seriously worn, with scratches and nicks on all the furniture. The shower head was broken, the carpet had a huge stain, and the whole room was not very clean. The beds are definitely not international class - they remind me of a college dorm room bed. Worst of all, the toilet wasn't clean - there was a lot of who-knows-what on the rim of the toilet.

The rooms don't come with an iron or an ironing board. You can ask for one, but you will only be allowed to keep it for one day unless you call to ask to keep it for another day. The hotel doesn't have any face cloths, so you have to wash with a medium size towel. The windows are quite thin so you will hear traffic and the loading-dock at the WTC, and if you go to bed early, you will hear the boisterous basketball players across the street (thankfully, they stop at 11pm).

All-in-all, it's probably worth it if you can get a very cheap price, and a room on a high floor. Some of my colleagues who were staying with me on this visit said their room wasn't as worn out as mine, so maybe there are better rooms.

If they could update the room, improve the service just a bit, and keep the rooms a lot cleaner, this would get a rating of "excellent"

Room Tip: ask for a quiet room as the windows are thin
See more room tips
  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank 5Continents3toGo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqbe, General Manager at Wyndham Sao Paulo Berrini, responded to this review, June 4, 2012
Dear Guest,

We would like to thank you for staying with us and taking the time to writte a review avaluating your stay.
Your comments have been treated by our quality department as an opportunity to improve our services and facilities.
We wish to host you again on our hotel soon.

Best Regards,

Ronaldo Martins and Team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Wyndham Sao Paulo Berrini

Property: Wyndham Sao Paulo Berrini
Address: Rua Heinrich Hertz 14, Sao Paulo, State of Sao Paulo 04575-000, Brazil (Formerly Quality Hotel Berrini)
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service
Hotel Style:
#83 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Wyndham Sao Paulo Berrini 3.5*
Number of rooms: 214
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Also Known As:
Wyndham Sao Paulo Berrini Brazil

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