The location and room are good, but I had the worst experience at a hotel, it was almost funny.
The promised early check up was not available; when we return an hour and two hours and more later, the room was till not ready. Finally, we were given a room but when we opened the door, it was a mess with someone else's luggage there. At our next room, we discovered the safe did not work (and this is Sao Paulo where safes are a necessity); the internet took multiple visits of hotel staff and hours of frustration to work; light bulbs were missing. The worst thing was that their phones were not working for the entire day which made for enormous problems with my Brazilian hosts who were trying to contact me. The following day, we returned after a long and interesting walk only to discover that there was no hot water and none would be available for the near future.
The staff was nice, I must say, except for the management who were I complained only suggested I look at their company website; no compensation was offered.
- Official Description (provided by the hotel):
- Hotel located in the heart of Jardins, just a few meters from the famous Oscar Freire Street! Close of the best in design, gastronomy and fashion, Quality Suites Oscar Freire has the perfect structure for those who come to São Paulo for business or pleasure! The 142 rooms are carefully decorated with elements that guarantee comfort of our guests! At the convention center it is possible to arrange from small to large meetings for up to 150 people in auditorium! The Marcel Restaurant, traditional and french, guarantees the excellence of service through its delicious menu and with its unmissable gruyere cheese souffle! Our sufle was considered gastronomic patrimony of the city of São Paulo! ... more less
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- Also Known As:
- Quality Suites Imperial Hall Hotel Sao Paulo
- Quality Inn Sao Paulo
- Quality Suites Oscar Freire Sao Paulo, Brazil