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“The Worst Experience I ever had in a hotel!”

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Quality Suites Oscar Freire
Ranked #95 of 323 Hotels in Sao Paulo
Jerusalem
Level Contributor
16 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
“The Worst Experience I ever had in a hotel!”
1 of 5 bubbles Reviewed April 21, 2012

The location and room are good, but I had the worst experience at a hotel, it was almost funny.
The promised early check up was not available; when we return an hour and two hours and more later, the room was till not ready. Finally, we were given a room but when we opened the door, it was a mess with someone else's luggage there. At our next room, we discovered the safe did not work (and this is Sao Paulo where safes are a necessity); the internet took multiple visits of hotel staff and hours of frustration to work; light bulbs were missing. The worst thing was that their phones were not working for the entire day which made for enormous problems with my Brazilian hosts who were trying to contact me. The following day, we returned after a long and interesting walk only to discover that there was no hot water and none would be available for the near future.
The staff was nice, I must say, except for the management who were I complained only suggested I look at their company website; no compensation was offered.
Stay away!

Room Tip: Avoid the hotel entirely!
See more room tips
  • Stayed March 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Henry A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqsih, Gerente geral at Quality Suites Oscar Freire, responded to this review, April 5, 2013
Sorry for any inconveniences in your stay. I ask for the opportunity to reverse the negative image that stayed away.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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662 reviews from our community

Traveler rating
    159
    299
    132
    48
    24
See reviews for
150
94
46
282
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    3.5 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (7)
Date | Rating
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  • German first
  • Italian first
  • Portuguese first
  • Spanish first
  • Any
English first
Brasil
Level Contributor
31 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
2 of 5 bubbles Reviewed March 27, 2012

Este hotel, muito bem localizado e ,porisso, muito requisitado, encontra-se em um movimento descendente. As torneiras do banheiro pingam sem parar, mesmo que o hóspede faça bastante força para fecha-las. total desrespeito às regras de preservação do meio-ambiente. As toalhas estão quase transparentes, de tão gastas. As camareiras esquecem de colocar a garrafa de água mineral e o bombom, que, na recepção, eles informam que são oferecidos. Não tem rede Wi-fi. A conexão com a internet é feita com um jurássico cabo azul. É uma pena...
This hotel, in spite of being very well locates, and, for thar only reason, most wanted, is in a descendent movement. The water drops fall all the time by the taps, an agression to the environement. Towels are verry, very, old - so thin that we can see through them. The rom service always forget to leave the bottle of water and the chocolat they promised at the front desk. No wi-fi, just cable internet (so old fashin)... What a pit...

  • Stayed March 2012, traveled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank angelabanhos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqsih, Gerente geral at Quality Suites Oscar Freire, responded to this review, April 5, 2013
Google Translation
Muito obrigado pelos comentários. Já iniciamos a reforma de todos os apartamentos e os problemas hidraulicos estão sendo resolvidos. Nossa internet já está disponível através de antenas e estamos contratando um pacote de 100 mb para oferecer mais comodidade a nossos hóspedes.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Atlanta, Georgia
Level Contributor
10 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
3 of 5 bubbles Reviewed December 29, 2011

Just a few feet from Sao Paulo's Rodeo Drive/5th Ave is this budget hotel. I paid around US$ 108 for a room, with free internet and breakfast. The location is pretty quiet, for Brasil standards. Many taxis available with lots of one-way streets. With congestion, it can cost much to travel a few blocks. You're better off to walk to one of the main streets, like Rua Reboucas. The nearest Metro is Concolacao, which is a hefty 20 min hike, mostly uphill.

The room, surprisingly. . . . quite nice. A sort of semi-suite with a separate seating and sleeping area, with a small kitchen off the main room. Main room nicely appointed. Good bed, lighting, etc. The kitchen had a 2 burner range and mini frig. No utensils. The bathroom, needs attention. Old, miss-fitting wall and ceiling panels. Shower/bath had old and mildewed caulk.

Breakfast. . . . so, so, by Brasilian standards. Never was offered coffee. 15 minutes before the closing, staff started removing items.

One important note. The outlets are mostly 110. However, they are non polarized, or grounded. So most US plugs will not work. There is only one polarized and grounded outlet by the desk. Wi-Fi was almost useless. Better to plug into ethernet by the desk. Then you had acceptable reception.

Given the neighborhood/price/problems/advantages. . . . . . it's a curious property.

  • Stayed December 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank boeingATL
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqsih, Gerente geral at Quality Suites Oscar Freire, responded to this review, April 5, 2013
Thanks for the comments. Our apartments are being renovated and 100mb of internet will be hired to meet the needs for our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Cambridge, Canada
Level Contributor
34 reviews
27 hotel reviews
common_n_hotel_reviews_1bd8 22 helpful votes
2 of 5 bubbles Reviewed December 5, 2011

If you are in Sao Paulo for business this is definitely not a hotel for you. Internet sucks and rooms are noise. Tiny old TV, cheap linen and dated bathroom. Central air-conditioner impregnates the rooms with a funny smell. Breakfast is not the best you can get for the price you're paying. Rooms are spacious, bathtube walls are dirty, small kitchen.
The area is nice and fairly safe. Lots of restaurants, bars, coffee shops, bakeries within a walk distance.
Too expensive for what you get.

  • Stayed March 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hotels_and_flights
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqsih, Gerente geral at Quality Suites Oscar Freire, responded to this review, April 5, 2013
Thanks for the comments. We are renovating our apartment improving the quality of internet and investing in staffing. We hope to see you soon.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
New York City, New York
Level Contributor
1,481 reviews
284 hotel reviews
common_n_hotel_reviews_1bd8 1,126 helpful votes
4 of 5 bubbles Reviewed November 26, 2011

This hotel was highly recommended by Frommer's who is spot on most of the time. He did not disappoint on this one either. Sao Paulo is a very expensive city generally and for hotels in particular, specially in the Jardins area which is the only area to stay in my view. Quality Suites was among the more reasonable hotels even though it came in at over $150 per nite. This chain in the USA is a low to mid tier hotel chain, more of a motel type than a full fledged hotel. However like most of its brethren like Holiday Inn, Hampton Inn, Courtyard, FourPoints and others, outside the USA these chains are more in the 4 star category that are full fledged hotels.

Quality Imperial Hall provided excellent location (even though it was a steep 8 block walk up to Ave Paulista), great service, compact and smart accomodations and a superior breakfast. And to top it all, it does not gouge you with extra charges for the internet that was relatively fast and efficient. It has room service, bell boy, extra toilet amenities, one of the best showers I have seen, and a very comfortable bed.

However there were a few jarring notes. Even though we were on the 18th floor, we could hear cars and bikes on the street specially when they went speeding by. Also, we could hear the elevator going up and down and stopping on the floor all the time. The 40 inch TV in the compact living room was too big for that space. The sofa was barely 3 -4 feet from the TV screen. However, given all the other benefits and amenities, these seemed minor. I would strongly recommend this hotel. Go for it.

  • Stayed November 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ZenHealer7
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqsih, Gerente geral at Quality Suites Oscar Freire, responded to this review, April 5, 2013
Thanks for the comments. When we invest in the structure and quality of services to better serve our guests.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Boston, MA
Level Contributor
77 reviews
31 hotel reviews
common_n_hotel_reviews_1bd8 35 helpful votes
4 of 5 bubbles Reviewed November 12, 2011

Excellent service with a spacious room (for Brazil standards). Location was perfect--love the Jardins neighborhood with plenty of upscale restaurants and bars in the area. Excellent service and love the little coffee machine in the lobby. Breakfast buffet was spectacular--I am addicted to Pao de queso! VERY pricey part of town but at least it is nice and safe. We explored some of Sao Paulo and were quite disappointed with the lack of interesting and tourist-friendly sights.

  • Stayed September 2011, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank nicomaus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqsih, Gerente geral at Quality Suites Oscar Freire, responded to this review, April 5, 2013
Thanks for the comments. I would like to inform you that we are renovating our apartment and that they are more modern and welcoming to better serve our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Perth, Australia
Level Contributor
374 reviews
85 hotel reviews
common_n_hotel_reviews_1bd8 149 helpful votes
4 of 5 bubbles Reviewed July 5, 2011

We recently stayed at the Quality Suites Imperial Hall in Sao Paulo and found it to be located in a great area. Very to close to Oscar Ferriere where all the designer shops, restaurants and bars are. Also a few blocks from Paulista Avenue. Quite a safe neighbourhood to wander around. Our room was a good size, with a kitchenette attached with a bar fridge. The bathroom was a good size also. The room was nicely appointed, quite clean and serviced regularly. We found breakfast to be quite adequate and enough to fill you up for the day. The reception staff were quite helpful and most spoke english. In summary you will find the best thing about this Hotel is the location and acceptable for your stay at a reasonable price.

  • Stayed June 2011, traveled as a couple
    • Value
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Aussies10
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
ggeralqsih, Gerente geral at Quality Suites Oscar Freire, responded to this review, April 5, 2013
Thanks for the comments. I would like to inform you that we are renovating our apartment and that they are more modern and welcoming to better serve our guests.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Quality Suites Oscar Freire

Property: Quality Suites Oscar Freire
Address: Consolacao Street, 3555, Sao Paulo, State of Sao Paulo 01416-001, Brazil (Formerly Quality Suites Imperial Hall)
Location: Brazil > State of Sao Paulo > Sao Paulo > Jardins
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Suites Swimming Pool
Hotel Style:
#121 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Quality Suites Oscar Freire 3.5*
Number of rooms: 142
Official Description (provided by the hotel):
Hotel located in the heart of Jardins, just a few meters from the famous Oscar Freire Street! Close of the best in design, gastronomy and fashion, Quality Suites Oscar Freire has the perfect structure for those who come to São Paulo for business or pleasure! The 142 rooms are carefully decorated with elements that guarantee comfort of our guests! At the convention center it is possible to arrange from small to large meetings for up to 150 people in auditorium! The Marcel Restaurant, traditional and french, guarantees the excellence of service through its delicious menu and with its unmissable gruyere cheese souffle! Our sufle was considered gastronomic patrimony of the city of São Paulo! ... more   less 
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Also Known As:
Quality Suites Imperial Hall Hotel Sao Paulo
Quality Inn Sao Paulo
Quality Suites Oscar Freire Sao Paulo, Brazil

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