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“Great room” 4 of 5 bubbles
Review of Hotel Novotel Sao Paulo Jaragua Convention

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Hotel Novotel Sao Paulo Jaragua Convention
Ranked #31 of 322 Hotels in Sao Paulo
Certificate of Excellence
GreenLeadersSilver level
Nairobi
Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
“Great room”
4 of 5 bubbles Reviewed May 28, 2014

The hotel is located in a busy cosmopolitan area. Nice coffee shop next door and easy access to transport.
The staff are very helpful and kind. Breakfast was great and with good variety. Restaurant was great and room service excellent.
Got an executive suite that was spacious. The only problem was the noisy minibar fridge which I had to disconnect for my stay. I must say that this is a hotel in serious need of an upgrade. 4 star property with 2-3 star service.
The neighbourhood is great, lots of variety, interesting shops and near the main shopping area Avenue Paulista.
Not a bad business hotel, and I got a good deal. Would stay again.

Room Tip: Top floors
See more room tips
  • Stayed June 2013, traveled on business
    • 4 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
2 Thank Koshigatana_1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Jarves R, Gerente geral at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review, June 11, 2014
Dear Mr. NYOIKE

I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá.

I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel.

I would like to apoligize about the noise in your apartment. We understand the impact of this kind of problem in your stay and I'm very sorry about that. We already reforced the importance of a preventive maintenance in this equipament with our team and they are working hard to ensure the perfect operation of this equipment.

If you need further information please do not hesitate in contacting me.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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1,855 reviews from our community

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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4.5 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveler tips help you choose the right room.   Room tips (31)
Date | Rating
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  • Dutch first
  • English first
  • French first
  • German first
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English first
Katy, Texas
Level Contributor
397 reviews
67 hotel reviews
common_n_hotel_reviews_1bd8 162 helpful votes
3 of 5 bubbles Reviewed May 12, 2014

Rooms are spacious although smaller than similar hotels. Infrastructure is very good but acoustics are not the best for the rooms.
Unfortunately, when we went for dinner we got told restaurant was closed and food would be served at the bar. Service was horrendous, food took forever to arrive and the wine I got served was oxidated and I still paid R$26 for a glass. I left the place very disappointed.
I believe there are better options in the vicinity.

  • Stayed May 2014, traveled with family
    • 4 of 5 bubbles
      Location
    • 3 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank engped
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Haifa, Israel
Level Contributor
251 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 117 helpful votes
4 of 5 bubbles Reviewed April 28, 2014

For only about $100 we had a junior suite which was a large, modern, comfortable room with a very decent bathroom, well outfitted. The only drawback was that there were no comfortable armchairs, just a couple of simple slingback chairs.

The breakfast buffet is ample and replenished often so there is never a long wait for the more popular items. There is a good selection of fresh fruits, pastries, cold cuts, hot dishes, cereal, yogurt, etc. The cheese slices were moldy, however, something the staff should have noticed.

There is a decent gym on the 9th floor.

  • Stayed April 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank haifasharon
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucila M, Gerente at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review, April 29, 2014
Dear Ms. Haifasharon

I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá.

I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel.

If you need any further information please do not hesitate in contacting me.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London
Level Contributor
87 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 142 helpful votes
3 of 5 bubbles Reviewed April 8, 2014

Although part of the Accor Group, this is not a business Hotel that has their act together. Common ‎areas look like a 4 star hotel, however the rooms are more like a 3 star and I stayed at the most ‎expensive room. The lower categories, fall into the 2-3 star range. This a cheap business Hotel in SP, ‎but there are better options available for this price range.‎

The food options are really good and of decent quality, the breakfast and the restaurant have good ‎variety and classy tasteful dishes, definitely good food.‎

The Internet is fast and runs smoothly without any problems.‎

The room in general, not being stunning or too modern, however, it has all the basic needs of the ‎guests.‎

The mini bar is not refilled automatically, I literally had to beg them to refill the mini bar, I had to call ‎over a span of 2-3 hours, no less than 5 times, begging them to send someone with some water and ‎other missing items in the mini bar. Each time, I was promised they are sending someone up “right ‎away”, only after a few hours and complaining to the manager did it finally happen. The second day ‎there was also no refill, only upon the 3rd day by night, did they do a refill, on their own accord.‎

The phone attendance is horrible, expect a 5-7 minute waiting time, for them to bother and pick up ‎the phone, you have to be very persistent every time you call front desk or room service.‎

Last but not least, I was there one day when they cleaned my room, the terrible BO of the staff, the ‎stench was unbearable. To my bad luck, I had food arrive at the exact same time, I was simply going to ‎vomit. I am afraid to say, I have never come across something like this, they entered the room and the ‎smell, just hit me like a ton of bricks, ghastly!‎

  • Stayed April 2014, traveled on business
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 3 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 2 of 5 bubbles
      Service
Helpful?
Thank hidden01
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucila M, Gerente at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review, April 11, 2014
Dear Mr. hidden 01

I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá.

I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel.

I'm really sorry, about the negatives points mentioned, and I can undersand your disappointment, but I'm very glad to have the opportunity to improve these points in Novotel Jaraguá.

I would like to take this opportunity of reply to inform you that we are already reforced the standars of Novotel services to the outsource enterprise that is responsable for the mini bar. And, I'm personally creating and taking care of a new mini bar control to improve this service and ensure that eventualities like this never happen again.

About the phone attendance service, I’ll share your review with the front desk manager to understand the situation and study some way to reduce the impact of the problem in our guests.

At last, I'm trully sorry about your last dissatisfaction but I can assure to you that I’ll personally talk with the responsables of this department to ensure that this kind of thing never happen again in Novotel Jaraguá.

If you need any further information please do not hesitate in contacting me.

Best regards.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Leeds, United Kingdom
Level Contributor
29 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 34 helpful votes
4 of 5 bubbles Reviewed March 6, 2014

Based less than a five minute walk from Republica, this hotel is ideally located and was a brilliant base for a few days sightseeing. Check-in was seamless and the hotel room was lovely - based on the 23rd floor allowed for a great view over Sao Paulo - and was very welcoming, clean and comfortable. The shower, too, was excellent and our whole stay here was very enjoyable. There's a wide range on offer at breakfast and the quality was very good. The hotel bar is reasonably priced and I'd happily recommend this hotel to friends or family.

  • Stayed February 2014, traveled as a couple
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
2 Thank Steven N
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Lucila M, Gerente at Hotel Novotel Sao Paulo Jaragua Convention, responded to this review, March 10, 2014
Dear S_neil

I would like to thank you for your interest in writting about your experience, helping us to improve our services at Novotel Jaraguá.

I’ll share your review with our team to encourage them to better serve our guests always and guarantee the success of this hotel.

If you need any further information please do not hesitate in contacting me.

Best regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Hotel Novotel Sao Paulo Jaragua Convention

Property: Hotel Novotel Sao Paulo Jaragua Convention
Address: Rua Martins Fontes 71, Sao Paulo, State of Sao Paulo 01050-000, Brazil (Formerly Holiday Inn Select)
Location: Brazil > State of Sao Paulo > Sao Paulo > Consolacao
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free High Speed Internet ( WiFi ) Restaurant Room Service Suites Wheelchair access
Hotel Style:
#12 Family Hotel in Sao Paulo
#14 Green Hotel in Sao Paulo
#15 Romantic Hotel in Sao Paulo
#21 Luxury Hotel in Sao Paulo
#22 Business Hotel in Sao Paulo
#29 Best Value Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:4 star — Hotel Novotel Sao Paulo Jaragua Convention 4*
Number of rooms: 415
Official Description (provided by the hotel):
The 4 star Novotel Sao Paulo Jaragua is ideal for a business trip to Sao Paulo. It is located in the city centre, which is both the business centre and the historic, financial and cultural heart of the city. Surrounded by gourmet restaurants, the hotel features 415 rooms (332 non smoking rooms and 106 suites), 25 meeting rooms for seminars and conferences, 24 hour guest services, 2 restaurants, a bar, parking, a gym and the Jaragua Theatre, host of a number of popular shows performed in the city. ... more   less 
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Also Known As:
Hotel Novotel Sao Paulo Jaragua Sao Paulo
Novotel Sao Paulo
Sao Paulo Novotel
Hotel Novotel Sao Paulo Jaragua Convention Brazil

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