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Reviewed June 14, 2019

The Grand Hyatt provided a very charming overall experience. The restaurant was well staffed with very good food and drinks. The executive lounge is a must visit for its offering and the friendly staff.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank NorthStar60740133829
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Equipe de Marketing at Grand Hyatt Sao Paulo, responded to this reviewResponded September 3, 2019

I´m glad to see that you were very happy during your stay with us and that our colleagues made their best to provide you the real Grand Hyatt Experience.

Hope to see you again

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed June 9, 2019

In my opinión one of the best hotels in Sao Paulo for the quality of the materials in the room, bath, space, design, attention, service... but is not in the best location if you expect atractions by the near street, or fancy shops or places for balada.

Date of stay: June 2019
  • Trip type: Traveled on business
    • Location
    • Cleanliness
    • Service
2  Thank meandmybunker
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Equipe de Marketing at Grand Hyatt Sao Paulo, responded to this reviewResponded September 3, 2019

Dear Guest, thank you very much for your great review. I hope you can visit us many more times in the near future. Kind regards, Heloísa

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Reviewed June 4, 2019

Unfortunately the hotel failed to supply hot water to the room and despite numerous calls to the front desk for assistance, they failed to answer my calls. Unfortunately even the check out took almost 30 minutes, so overall quite unhappy considering the expectation of a 5 star hotel with a Hyatt brand. On a positive note, staff tried where they could to help.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank JackLondon2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
MarianaNunes, Director of Operations at Grand Hyatt Sao Paulo, responded to this reviewResponded August 30, 2019

Hello Jack, thank you very much for your feedback. We really appreciate the review and are sorry to hear about your experience. This is certainly not the service standard we like to offer, and we would love another opportunity to change the bad impression. Please feel free to contact me on mariana.nunes@hyatt.com when you decide to visit us again. Thank you, Mariana

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Reviewed June 3, 2019

Super lux hotel in Sao Paolo. Breakfast was amazing, nice pool, huge suites with views of the city,
The staff is really helpful and kind, great service.
It also has a spa and an indoor heated pool, fantastic to relax after a workind day.

Date of stay: May 2019
  • Trip type: Traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels
1  Thank Happiness43008665242
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Equipe de Marketing at Grand Hyatt Sao Paulo, responded to this reviewResponded September 3, 2019

I´m glad to see that you were very happy during your stay with us and that our colleagues made their best to provide you the real Grand Hyatt Experience.

Hope to see you again

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed May 27, 2019

Loved this hotel. Great location in the Morumbi area. Loved the contemporary styling of the hotel. Every one there — front desk, cleaning staff, lounge personnel, waiters, baggage people — all provided outstanding professional service.

Date of stay: May 2019
Trip type: Traveled on business
Review collected in partnership with this hotel
1  Thank Jason A
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
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