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“Great clean Business Hotel”

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Grand Hyatt Sao Paulo
Ranked #5 of 321 Hotels in Sao Paulo
Certificate of Excellence
Nova Scotia, Canada
Level 3 Contributor
11 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
“Great clean Business Hotel”
Reviewed May 5, 2014

This hotel is placed in the business district and naturally full of business people. We came on 2 days leisure stopover, in between a Latin America and Asia journey. Everything is clean and spotless , great food in The French restaurant. We did not try too many other restaurants. The lounge access is good for some privacy, but food selection in the morning is limited, although sufficient Some great malls are nearby and can be reached by foot. The rest of Sao Paulo is best reached by Taxi/bus. We used the hotel limo service, which took u 45 min each way from GRU to Hotel. It came at very high cost, but understand roads are often packed and transfer can take longer, hence the price. I would stay in this hotel again , if i was on a business trip in that area. I would likely stay in hotels closer to the nightlife/restaurants and especially if it was on a leisure trip.

  • Stayed May 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Megaline1807
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review, May 15, 2014
Dear Guest,
Thank you for sharing with us and other travelers your impressions regarding your last stay. It is a great pleasure to read that we were able to provide you with much needed rest during such a long trip. I also would like to thank you for your comments regarding the continental breakfast served at the Grand Club Lounge, it is always very important to acknowledge and improve our guest´s experiences. Our hotel has many options for leisure and dining, besides being located near exciting neighborhoods such as Vila Olimpia and Itaim Bibi. Our Concierge will be more than happy to assist you to find the best leisure activity choices around the hotel. We hope to welcome you back once again on your next visit to São Paulo.
Thierry Guillot – General Manager
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3,252 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (134)
Date | Rating
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Italian first
  • Japanese first
  • Korean first
  • Portuguese first
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English first
Wellington
Level 2 Contributor
8 reviews
5 hotel reviews
Reviewed May 2, 2014

The staff were professional and friendly. The rooms were quiet, clean, and well appointed with good internet connections, a desk, and the usual amenities a traveller could want.

Staff spoke great English (a welcome benefit for those of us less skilled at Portuguese) and the concierge was very helpful in making dinner reservations and providing advice.

We had club rooms, and access to the club lounge was great - drinks and snacks in the evening, a quiet area for breakfast in the morning, and soft drinks available all day.

We ended up eating at two of the restaurants at the hotel - Kinu and Eau French. While a bit pricey, Kinu was definitely worth a stop (try the izakaya menu for a great sample).

  • Stayed April 2014, traveled on business
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Helpful?
Thank alphamatrix
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review, May 8, 2014
Dear Guest,

Thank you very much for your review. I am very glad to read that you enjoyed our accommodations, helpful staff and the facilities of the Grand Club Lounge. On your next visit, may I suggest that you try our new restaurant, C-Cultura Caseira. The newly renovated space was inspired by Brazilian gastronomic heritage. The dishes feature comfort food flavored by the influences of Portugal and Italy. We hope to continue welcoming you in our hotel.

Thierry Guillot – General Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 5 Contributor
71 reviews
60 hotel reviews
common_n_hotel_reviews_1bd8 53 helpful votes
Reviewed May 1, 2014

A nice business hotel in Sao Paulo. Arriving from an overnight flight and a three hour journey from the airport (traffic in Sao Paulo is bad), the check in was efficient but overtly welcoming. The rooms are nicely furnished and well-equipped. There are small bottled of water provided but not enough to keep you well-hydrated. The room layout needed a bit getting used to. The wardrobe is essentially in the bathroom. Having said that the bathroom is nice and big with a bath and shower which are fairly new. Housekeeping was doing a good job but were a bit erratic in replenishing supplies and I had to call several times for missing items which were delivered quickly. The breakfast is very good with some members of staff providing a friendly and quick service. However not all staff are of the same quality and it can take a while for drink orders to arrive. The food for room service was very good. There is a charge for internet connection in your room which a hotel of this standard should include in the room rate. I can highly recommend the massages in the spa. They are amazing and amongst the best I have had. You need a car/taxi to get anywhere and you should plan plenty of time due to the previously mentioned traffic. If you look for a hotel in the business hotel in Sao Paulo this hotel is recommendable.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
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Helpful?
Thank Travelingbiz
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review, May 8, 2014
Dear guest,
It was a pleasure to read your review. Thank you for your important observations regarding our housekeeping standards and the service at breakfast. The relevant areas will be informed and we will reinforce training to ensure that you and all of our guests have a memorable stay every visit. Regarding the Internet access, we do offer special packages with Internet and breakfast included, please feel free to contact us directly next time you would like to visit us as we will surely find a special offer that matches your needs. We hope to welcome you back again very soon.
Thierry Guillot – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brisbane, Australia
Level 3 Contributor
10 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed April 28, 2014

The service level was excellent. The restaurants could be better in terms of food. The rooms were very comfortable, particularly for business purposes. Internet connection even worked in the elevators. Lounge was crowded in the mornings, but cafeteria was very good.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Pablo H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review, May 2, 2014
Dear Luis Pablo,
Thank you very much for your review. We are pleased to read that our comfortable accommodations and dedicated service were able to provide you with a memorable stay. We also thank you for your comments regarding our restaurants and Grand Club Lounge, as they will be used to better improve our services and training. We hope to have the chance to welcome you again on your next trip to São Paulo.
Thierry Guillot – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
London, United Kingdom
Level 3 Contributor
21 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed April 26, 2014

Great hotel with caring staff providing a very positive experience.
Rooms are spacious and well furnished with a large bathtub and a tropical shower.
Club floor lounge is very nice and quiet for breakfast with a view.
Pool area is also pleasant but limited number of seats face the water directly
The staff was really incredible - found me to return some money I had dropped inadvertently in the lift. Will always stay at the Grand Hyatt when in São Paulo from now on.

  • Stayed April 2014, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
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Helpful?
Thank Wesou
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review, May 2, 2014
Dear Guest,
It was a pleasure to read your review. We are very happy to acknowledge that we were able to provide you a memorable stay with our caring staff, spacious accommodations and leisure areas. Your loyalty only reinforces our mission of providing authentic hospitality and as you have mentioned your plans to stay again in our hotel in the near future, please allow me to present our loyalty program, Hyatt Gold Passport™, in case you are not yet a member. It offers exclusive benefits to our loyal customers, such as complimentary nights, free upgrades and much more. Our team of receptionists will be delighted to assist with enrollment on your next visit. We look forward to welcome you back once again!
Thierry Guillot – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
USA, Germany
2 reviews
Reviewed April 22, 2014

Excellent hotel, still fairly decent prices (if you book in advance), excellent service, convenient location for business in Morumb and Brooklyn, Mall and food minutes away. GRU about 45-1.5h away (traffic), SP Con. 15 min.

  • Stayed April 2014, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hyatt Hotels

Helpful?
Thank Roland B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review, May 2, 2014
Dear Guest,
Thank you for sharing with us and other travelers your impressions regarding your last stay. It is very rewarding to acknowledge that you consider us one of the best places to stay in São Paulo. On your next stay, please allow me to suggest that you visit our bars and restaurants, as I am sure that they will be a perfect complement to your trip. We hope to welcome you back again very soon.
Thierry Guillot – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
brazil
Level 6 Contributor
149 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 99 helpful votes
Reviewed April 20, 2014

I have stayed here several times for conferences and loved it. We decided to take the kids to SP on the Easter weekend for some rest and saw that the Hyatt was offering a nice Easter package.
We booked connecting rooms. As usual , the rooms were well appointed , with nice linens and comfortable beds. There were chocolate treats awaiting us in our rooms.
The bathrooms have wonderful tubs with yummy Granado toiletries. Speaking of Granado , be sure sure to visit the Granado store in th lobby. It has wonderful products.
The staff is very professional and friendly.
The breakfast is truly delicious with an egg bar , exceptional pastries and assorted fruits and cheeses.
Last year we spent Easter at the Grand Hyatt in Santiago. Both are excellent choices.

  • Stayed April 2014, traveled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank brazilgirl
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Hyatt_SP_Management, Gerente geral at Grand Hyatt Sao Paulo, responded to this review, April 24, 2014
Dear Guest,
Thank your for sharing your impressions with us and for your preferences. We were honored to welcome you and your family on a very special time such as Easter. On most holidays, we offer special packages that normally includes breakfast, parking and special discounts on a brunch or a celebration in our hotel. I would like to take this opportunity to present our loyalty program, Hyatt Gold Passport™, in case you are not yet a member. It offers exclusive benefits to our loyal customers, such as complimentary nights, free upgrades and much more. Our team of receptionists will be delighted to assist with enrollment on your next visit. We hope to receive you again very soon at our hotel.
Thierry Guillot – General Manager
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Grand Hyatt Sao Paulo

Property: Grand Hyatt Sao Paulo
Address: Avenida das Nacoes Unidas 13301 | Brooklin, Sao Paulo, State of Sao Paulo 04578-000, Brazil
Phone Number:
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#1 Business Hotel in Sao Paulo
#2 Family Hotel in Sao Paulo
#2 Romantic Hotel in Sao Paulo
#3 Spa Hotel in Sao Paulo
#5 Luxury Hotel in Sao Paulo
Price Range (Based on Average Rates): $$
Hotel Class:5 star — Grand Hyatt Sao Paulo 5*
Number of rooms: 470
Official Description (provided by the hotel):
Located in the heart of the Berrini area, this 5-star hotel offers a full-service SPA, 2 swimming pools, a gym and views of the Estaiada Bridge. Rooms are stylish, spacious and contemporary, featuring extensive work area and cutting-edge technology. Each room features a spacious bathroom with invigorating rain shower and deep soaking tubs. The Grand Hyatt features several restaurants which serve French, Japanese and Brazilian cuisine. ... more   less 
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Also Known As:
Grand Hyatt Sao Paulo Hotel Sao Paulo
Sao Paulo Grand Hyatt
Hyatt Sao Paulo
Sao Paulo Hyatt
Grand Hyatt Sao Paulo Brazil

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