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“Suitable Location and Attentive Service”

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Comfort Suites Oscar Freire
Ranked #48 of 326 Hotels in Sao Paulo
Certificate of Excellence
Reviewed April 24, 2014

On my last three trips I stayed at Caesar Business Hotel on Paulista (now a Melia I believe). This hotel is closer to our meeting location. It is located in the middle of a "middle-class" neighbourhood (as described by my colleague). The check in was effortless and the room is a good size and bright. I was disappointed by the equipment in the fitness room -- hard to believe but the treadmills needed instructions to start them and the instructions were wrong. It took another guest and I 15 minutes to figure it out. They have a good weight machine, some free weights, a couple of bikes and a stepping machine. No towels or water in the Fitness Centre though.
Breakfast and lunch buffets offered a good selection with a wonderful assortment of fresh fruit.

  • Stayed: April 2014, traveled on business
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Thank Erin F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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49 - 55 of 1,569 reviews

Reviewed April 15, 2014

I stayed three nights at this mid range business hotel. It's not fancy but reliable and pleasant and provided a good base within a short distance of shops and some of the great things to see in the city.

  • Stayed: April 2014, traveled on business
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Thank LiamFitzP
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 29, 2014

i'd qualify this hotel as a perfect business hotel…
had all the amenities you needed…
staff is friendly…and only lacked client service because many were not fluent of the English language… (otherwise I strongly believe they would accommodate all your needs)…

amazing pool on top!!!

location: could have been slightly better if it was further down towards rue bela cintra (where all the shops and restaurants are to be found)… but not really that far to walk anyway…and there is a taxi rank right in front of the hotel for destinations further afield… (we seem to have a dedicated driver as we always catch the same guy - who was super friendly wish I could recommend him but forget to ask his name)…

Room Tip: in sao paulo the rule is of course: the higher the room the better the view!
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  • Stayed: February 2014, traveled as a couple
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Thank Ferran R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 23, 2014

I stayed on the week of March 20th for a Trade Show. Rooms are very clean, nice breakfast the hotel is nice and clean, great bed to rest after a busy day. The staff very friendly. My only concern is that no one speaks English so be ready to practice your Portuguese other than that I do recommend this hotel!

  • Stayed: March 2014, traveled on business
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Thank ssanchez72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 5, 2014

This is one of the worst hotels i have ever stayed in. The customer service is appalling. I stayed as part of a group of 15. It took more than three hours to get checked in and allocated a room. The people on reception were not bothered about providing any customer service and moved at a snails pace. The room was clean and basic. However, my room did not get cleaned on one day and despite ringing reception nothing was done about it. The iron in the room was more suited to a museum. It stopped working after the first use and burnt a hole in my shirt. My colleagues ate at the restaurant and reported the food was inedible. The only saving grace was the rooftop pool which was empty most of the time and that we were only there for 5 nights. Out of choice i would not stay at this hotel again.

Room Tip: don't stay here
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  • Stayed: February 2014, traveled on business
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1  Thank joe_turtle
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed March 4, 2014

I have stayed at this hotel several times because it is near my son's residence. I feel that service is slowly getting worse. This time they gave us a room which as not completely furnished! The sofa and the glass table were missing. One of the phones was not working and the TV channels line up does not correspond to what they say they have anymore (the cable company changed the line up but the hotel did not update it in the rooms). So, instead of CNN you will watch a Brazilian channel, for example. The staff at the front desk tried to be friendly and accommodating, but they were apparently inexperienced and not on top of things. They solved most of our complaints and gave us another room, this time completely furnished, fixed the phone, but apologized about the channel line up, saying they could not do anything. In the new room, we saw little cockroaches wandering around, but the rest worked fine. At check out they came up with frigobar charges that were not ours, certainly some mix-up due to the room change, but removed the charges. All in all, the location, naturally, remains convenient, but the hotel is aging while its staff needs some aging. If this location near hospitals etc is not an issue for you, find a better managed and furbished place.

  • Stayed: February 2014, traveled with family
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Thank Prof23
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed February 16, 2014

I had a big room, a bit sparsely furnished. Wi-Fi (free) worked well once I had sorted out with reception about the confusing login information. Bathroom was fine, no bath, only a shower. I didn't find the bed hard. Aircon worked well, though you could open the window if you wanted. The (free) breakfast was good - bread, pastries, fruit, cereal, ham, cheese etc. The cooked breakfast (scrambled eggs, bacon, sausage in tomato sauce) did not look so appetizing. Lunch and dinner in the hotel restaurant were OK, though some of the people I was with were unhappy with the food and the service. Overall the service was good, and excellent in parts (especially the guy who brought a corkscrew up to the pool for us), but sometimes there were problems with the staff's ability to speak English. After an overnight flight, it would have been nice to check in a bit early.

The neighbourhood seems fine. Plenty of places to eat, and a supermarket just up Rua Oscar Freire. You can get the Metro at Clinicas, about 5 minutes walk away. There was always a cab available at the hotel.

  • Stayed: February 2014, traveled on business
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Thank hnswst
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
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Additional Information about Comfort Suites Oscar Freire

Address: Rua Oscar Freire 1948 | Pinheiros, Sao Paulo, State of Sao Paulo 05409-011, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo > Pinheiros
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Suites Swimming Pool Wheelchair access
Hotel Style:
#29 Business Hotel in Sao Paulo
#48 Romantic Hotel in Sao Paulo
#58 Family Hotel in Sao Paulo
Price Range: $71 - $134 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Comfort Suites Oscar Freire 3.5*
Number of rooms: 150
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Also Known As:
Comfort Suites Oscar Freire Hotel Sao Paulo
Comfort Suites Sao Paulo
Sao Paulo Comfort Suites
Comfort Suites Oscar Freire Sao Paulo, Brazil

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