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“Old hotel. Spotty quality.”
Review of Pestana Sao Paulo

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Pestana Sao Paulo
Ranked #166 of 321 Hotels in Sao Paulo
Indianapolis, Indiana
Level Contributor
70 reviews
51 hotel reviews
common_n_hotel_reviews_1bd8 243 helpful votes
“Old hotel. Spotty quality.”
Reviewed July 7, 2012

They gave me a room which was not serviced. After a 20+ hour flight, I was greeted with dirty sheets, and trash in the room. Not a good start. When I finally switched rooms, the room I got had an odd smell and a pretty worn carpet. There were several staff members at the reception, but they were not very efficient. Breakfast buffet selection was poor by Brazilian standards. Choice was small: 3-4 warm options and some cold options. I also had issues with the Internet here and had to rely on my Blackberry to stay up to date. Have stayed at other Pestana hotels in the past, this was by far the worst one. Pestana chain might want to take a look at what is happening here.

Stayed May 2012, traveled on business
Helpful?
Thank Dover C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Sao Paulo, responded to this review, August 27, 2012
Dear Guest,

Thank you for choosing the Pestana São Paulo Hotel and for your comments regarding your stay. We are sorry to learn about the inconveniences you experienced whilst staying with us. Your information regarding our levels of service were worthy of our utmost attention, and the necessary actions are being taken in order to prevent similar situations from happening in the future. Our sincerely apologize and we hope to have a second chance to reverse our image and offer a high quality typical from Pestana Hotels.

Kind regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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818 reviews from our community

Traveler rating
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveler tips help you choose the right room.   Room tips (16)
Date | Rating
  • English first
  • French first
  • German first
  • Italian first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Santos, SP
Level Contributor
71 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed June 18, 2012

I llive in Santos, by the sea and I use to visit Sao Paulo for cultural purpuses, for theater, cinema , shows, also for shopping , and so on. I often stay at Pestana Hotel because it´s location and because I have Pestana Holiday Club time share. This time I went for André Rieu and Orchestra at Ibirapuera Stadium that is very close to Pestana, a walking distance. I like very much the place, the hotel staff and the breakfast. The reception pelople are always very kind and helpfull . The bar service for sandwiches is very slow, but the quality is fine. I really recommend it.

Room Tip: I like those that faces Tutóia street. The ones ending by 7, like 907 are a little more bigger.
See more room tips
  • Stayed June 2012, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank NoelyPrezia
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Sao Paulo, responded to this review, August 27, 2012
Dear Guest,

Thank you very much for your detailed review following your recent stay at the Pestana São Paulo Hotel. Your comments are most appreciated. We always strive to provide a warm and welcoming experience to our guests, and we are happy that you enjoyed the hotels services and facilities. We look forward to welcoming you back in São Paulo.

Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Porto Alegre, RS
Level Contributor
33 reviews
13 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed June 9, 2012

Business trip in May. The room and bathroom were old but clean. Nice wifi signal n the apartment. Nice and kind service on maintenance and front desk. Nice breakfast. Worth the price.

  • Stayed May 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank GustavoBR
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Sao Paulo, responded to this review, September 5, 2012
Dear Gustavo,

Thank you very much for choosing the Pestana São Paulo Hotel, and for sharing your feedback with us. We are delighted that you enjoyed your stay, and we hope that you will return. We look forward to welcoming you back in the future.

Yours sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Antwerp
Level Contributor
42 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed May 27, 2012

The hotel is ok - it needs bringing up to date esepcially in the rooms and bathrooms. The service was good and especially the front desk staff was very helpfull and professional.

my two biggest comments would be for a business hotel the internet service and speed is VERY BAD. It was nearly impossible to download emails because the speed was so poor. SEcondly After two days the hoetl stil ldid not have converters for EUropean plugs and i was directed to a shop to buy one myself.

  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank ddecourcy
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Sao Paulo, responded to this review, August 28, 2012
Dear Guest,

We would like to take this opportunity to thank you for choosing the Pestana São Paulo Hotel as your destination, and for sharing your opinions with us. We are sorry to learn that you experienced certain inconveniences during your stay. Our sincerely apologize and we hope to have a second chance to reverse our image and offer a high quality typical from Pestana Hotels.

Kind Regards,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Brasil
Level Contributor
24 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 11 helpful votes
Reviewed May 3, 2012

Despite the room of good size has the disadvantage of the musty smell. The carpet with many spots. The first night of a stay of three the service of the restaurant at night was of low quality, which made ​​me out to dinner on the nights that followed, despite the rain and cold.

Room Tip: Ask a room without carpet.
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank jenmatos
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
recife
Level Contributor
2 reviews
Reviewed April 25, 2012

very good,very silent,very family,excellent breakfast and good localizacion.

Room Tip: romms on the south side are quieter
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  • Stayed April 2012, traveled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank djcayres a
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Sao Paulo, responded to this review, September 5, 2012
Dear Guest,

First of all we would like to thank you for choosing the Pestana São Paulo Hotel as your destination, and for having taken your valuable time to comment your stay with us. We are delighted to know that we were able to exceed your expectations, and that you enjoyed your time spent in our Hotel. We look forward to welcoming you back in the near future.

Yours Sincerely,
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Lexington, Kentucky
Level Contributor
111 reviews
49 hotel reviews
common_n_hotel_reviews_1bd8 49 helpful votes
Reviewed March 5, 2012

We enjoyed our stay. The neighborhood is very upscale, convenient to lovely restaurants and shops, with Ibirapuera Park within a reasonable walking distance. The rooms are nice as are the public areas but the outstanding feature is the staff who went out of their way to be helpful. By the way, the staff has good English.

  • Stayed December 2011, traveled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank RJBKY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
pestana, General Manager at Pestana Sao Paulo, responded to this review, May 7, 2012
Dear Guest,

We were pleased to hear that your stay with us was positive.
Thank you for choosing the Pestana São Paulo and the feedback after your trip.
We hope to have you with us again on their next trip to São Paulo.
We are fully available for what is needed.

Cordially.
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Additional Information about Pestana Sao Paulo

Property: Pestana Sao Paulo
Address: Rua Tutoia 77 | Jardim Paulista, Sao Paulo, State of Sao Paulo 04007-000, Brazil
Location: Brazil > State of Sao Paulo > Sao Paulo
Amenities:
Bar / Lounge Business Center with Internet Access Fitness Center with Gym / Workout Room Free Breakfast Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#21 Spa Hotel in Sao Paulo
#118 Business Hotel in Sao Paulo
Price Range (Based on Average Rates): $
Hotel Class:3.5 star — Pestana Sao Paulo 3.5*
Number of rooms: 198
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Also Known As:
Pestana Sao Paulo Hotel Sao Paulo
Pestana Hotel Sao Paulo
Pestana Sao Paulo Brazil

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